Express Shuttle USA-Gray Line

Inquired as to when shuttle would arrive. Was it would be there w/​in 30 minutes but likely sooner. Over an hour later it finally showed up, would have caught cab (only $ 20) had I known that. When I expressed frustration to the operator I purchased my ticket from, they basically didn’t care.

I have to disagree will all the disgruntled Unilocalers. I booked two round trip tickets through Orbitz for $ 30 which was definitely cheaper than cab fare. The kiosk was easy to find outside the baggage claim area and the bus came within 10 minutes. The driver was hilarious (formerly from The Chi) and joked with us the whole way. We were safely at our hotel within 20 minutes. The return ride was also fine, we called a day ahead (as advised) and in the end wanted to take an earlier bus. The bus came on time and was able to accommodate our request — however it does seem that the help line people do not communicate with the drivers because he had no clue we were switching and had another party not failed to show up we would have been SOL. The return driver was also very pleasant although not as funny as the other guy. We got to the airport with plenty of time and no stress. I definitely prefer to take this over flagging down an overpriced cab or limo service.

The shuttle was 45 minutes late for a pickup at Caesar’s Palace. After that, there’s no second chance.

It is as awful as everyone says… if you can get some other people take a cab, otherwise go with one of the other shuttles, they have a much bigger fleet…
ALSO NEVER BUY A ROUNDTRIP ON ANY OF THEM… you just limit your return trip and only save a buck.

I ended up overpaying. I went on Orbitz and got this as part of the package. I paid $ 15 with Orbitz and Grey Line only listed $ 12 for the Strip and $ 16 for Downtown.
But I also wished I had seen the small stack of non-​impressed Unilocalers here before I went to Vegas. I arrived at midnight and still stood around for about half an hour to get a ride when there were 4 cars just sitting around. The ride was like sitting on public transportation.
The return trip was the worst. I had a 3:40pm flight; they wanted to pick me up at noon. Circus Circus is only 20 minutes away from the airport. I had to kill over 3 hours at the airport when check-​in and everything took half an hour only.

Driver left people outside of bus, in 100-​degree heat, saying he was only dropping off. Then he walked in hotel, came back 20 minutes later with icy drink, now we could board. Very nasty to me when I couldn’t immediately find my little paper voucher… he spoke to the other passengers on bus announcing that I was slowing down their airport arrival. This company apparently allows total jerks to drive for them.
Would have been better value to take cab… or just pay cash to shuttle that is already in front of hotel and ready to go. Waiting for 20+ minutes in Las Vegas heat, and having to track one more document (voucher) is crazy. Never again.

Do I have to even give this 1 star?
I prepaid a roundtrip through Travelocity for $ 11. When I got my bags and went outside to the Gray Line kiosk (at the Las Vegas airport), I stood in line to find out which OTHER line to wait in for the correct shuttle. I was told to cross the street and wait in Line # 2. Oh, and did I mention that it was over 100 degrees F outside with wind the same temp?
A bus was waiting in Line # 2, or so I thought. When I went to the back to give the driver my bag, she asked what hotel I was staying at. I replied «MGM.» She said «Signature?» I asked her to repeat since I didn’t know what she was talking about. I still didn’t get it (turns out it is what they call their more expensive suites at MGM) so I repeated myself. The driver seemed annoyed and said that her bus was only for «MGM signature» guests. I told her that I was told to wait in the line that her bus was in and she said that no, this bus was in Line # 3, which was not obvious since her bus was in front of the #2 sign.
Anyway, I went back to wait in the line # 2. Meanwhile, Line # 1’s bus came and left twice and another Line # 3 bus (the «MGM signature» bus, which hello, was going to the exact same hotel I was supposed to go to and was NOT full).
Getting increasingly hot, tired, and PO’d, I went with 4 other passengers to the kiosk and they said the Line #2 bus was «on its way.» Hey, at least we knew it was out there somewhere. All in all, we waited in sweltering desert heat for over 40 minutes, which is inexcusable since they were not providing water and people do have health problems being exposed to that kind of heat. Finally a Line # 2 bus driver took pity on us and gave us a ride to MGM since he had room on his bus, even though that was not supposed to be a scheduled stop. I would give this guy 5 stars, but unfortunately I have to think about the negatives of my experience with Gray Line, which far outweigh this one nice guy.
Please do not pre-​book a shuttle, ESPECIALLY on Gray Line, and especially if you are staying at a hotel relatively close to the airport since cab fair will not cost that much more and will be MUCH faster.

Note to self: always check Unilocal first! The shuttle never came to get us after we paid for a roundtrip ticket. Fortunately, another shuttle company driver offered to give us a ride for free.

Roundtrip to the hotel and airport — $ 11 through Travelocity.
Nuff said.

Like the others on this page, I wish I had read these reviews.
I had a decent trip in to my hotel from the airport, but on the way back, the reservation person told me they accepted credit cards but the driver denied that, called me a liar and was otherwise very rude and left me standing by the side of the road. No offer of help or to stop by an ATM.
I had to scramble to get a cab that cost me triple what it would have to take the shuttle. When I got to the airport, the manager confirmed that I had been told that they accept credit cards and that they were at fault, but refused to pay for my cab fare or do any more than explain that the reservation agent I spoke with had been misinformed (which I understood already and was not my problem).
Steer clear of Gray line. There are lots of shuttles to choose from and reading the other reviews on Unilocal,I’m convinced that this is not the one to take.

Terrible. God why didn’t I read the reviews first?
Why?
Most celebrities enter through the service entrance. Madonna. Justin Timberlake. Cher. I’m not any of them. So why the hell did our driver drop us off at the service entrance which also happened to be next to the outer edge of the self-​parking lot? After our trek through the lot, mall, casino, logo stores, we found our way to the reservation desk to see where other shuttle providers and taxis dropped everyone else off.
Also, OF COURSE i bought round trip tickets. So when I called 24hours in advance to notify I wanted to be picked up, I was told to wait at the same service entrance I was let off at… are you f (*&#ng kidding?
TAKE A CAB!

I wish I had seen the small stack of non-​impressed Unilocalers here before I went to Vegas.
Instead, I just went to a random shuttle line and paid [for it in the end].
Similar what to everyone else said — the shuttle driver was significantly late and very rude.
Ours was scheduled to arrive at 2:25 pm, but it didn’t show up until a little after 3 pm.
Although airport shuttles are the least expensive way to go, don’t pay for round-​trips and don’t schedule a pickup. If you’re staying at a big hotel (as I was at Circus Circus) there will be shuttles coming by at least every ten minutes trying to pickup passengers to take to the airport. And all the prices range around $ 6.00.
Gray Line’s service was a huge disappointment though — and of course I wasn’t allowed a refund.

STAY AWAY!!. I can not emphasize this enough. The money you think you will save with a prepaid round-​trip ticket will be quickly erased from the cab ride back to the airport because they were either late or DID NOT SHOW UP AT ALL.
Like the others, we purchased our RT fare online. When we arrived at the airport, we had to wait 30+ minutes for our shuttle. During this time, we stood at the front of the line breathing in all the exhaust from the other idling diesel buses. When the line turned into a large group of about ~40+ ppl, it caught the attention of one driver from another route and he was considerate enought to take us. However, he started loading people from the back of the line who had just gotten in line. It was very apparent that we were at the front and we had to speak up before he let us on. He was only able to load about half of the crowd. Once on board, we got to our hotel (MGM Grand) in just a few minutes.
Coming back however was a nightmare. First off, you have to call to schedule a pick-​up which we started calling at 5 PM. Good luck getting through the first time as we kept getting «all circuits are busy, please try your call again later» (don’t believe me, call 702−739−5700). We had to keep trying for nearly 10 minutes before even getting the answer system to pick-​up. Once it did, it took another 12 minutes of hold time before we got an operator. They asked for our airline, flight number, and take off time (not really sure why it was important). They only gave us 2 pick-​up times: either 6:30 or 7:30 PM (we asked for 7 PM). We went with the earlier time just in case they were late. Turned out to be a good thing.
6:30 came and went. We started calling again at 6:40 and got the same busy phone circuit and wait time once connected. When we got the dispatcher and informed that they were a no-​show, the girl on the phone hung up on us.
We saw a Gray Line shuttle dropping off passengers at the hotel main lobby (airport shuttle pick-​up is at a different location) and ran over to ask if we can go with them. The driver had a load of people and MGM was the first stop, but he said he would call the office or swing by afterwards if he couldn’t get through.
It’s now 7:15 and still no bus insight. Unable to get through to the dispatcher, we decide to catch a taxi and dispute the credit card charge later. We get in line for the taxi queue and just as we get up to the front of the line, the shuttle arrives. The time now is 7:30. It turned out to be the same driver from earlier. He informed us that dispatch never received a call for a pick-​up request. Um… whatever.
The driver was nice however still does not make up for the aggravation and the wasted time that we had to go through.
STAY AWAY and NEVER AGAIN!!!

Stay Away!!! If I could give this a negative star rating I would. We landed in Las Vegas on 2÷15÷09 from Sacramento. I booked a package on
that gave me the option of adding ground transportation for $ 12 each. We were told that the bus was loading so we headed over and gave our bags to the driver and got on the bus. We were staying at the Planet Hollywood and were first off. Thats when the HELL started. The moron of a driver didnt load my girlfriends bag. He had me look through the back of the bus for it to no avail. He said repeatedly that it must have been stolen from the curb when he was loading the bus. My gf stared to cry, I told her to go into the lobby to sit down and relax. The driver (Bob) offered no apology, instead told me to ride back with him to fill out a police report. I had no choice but to comply. Once back on the bus I instructed him to call the company and see if the bag was still on the curb. He reluctanly complied, and sure enough he left it on the curb. I rode for two plus hours while he dropped off the remaining passengers and picked up new ones on his way back to the airport. Still not a single apology for losing the bag or sending my gf into a break down over her belongings (i.e. jewelry, clothes, and the ever important make up). Bob told me to hop off the bus, collect my bag, and to ask the curbside guy if I should get back on his bus or find out if there is a bus taking off sooner. I almost lost it with him and told him to call the guy because I didnt work there and I didnt lose the bag. I did instruct him that I would not be riding anywhere else with him ever again, even if that meant taking a cab. Luckily for me another driver made a special trip to my hotel just for me.
I thought it couldnt get worse, but what do I know. I called the day before my outgoing flight to set up a time to be picked up as well as compain about the lack of professionalism from Bob the driver. The 800 number given on my receipt to make a reservation was disconnected as well as the 702 number on the business card given to me by the second driver. I contacted my airline and they couldnt get ahold of the company either. I was told to take a cab to the airport and get a receipt to be reimbursed by the airline. I went to the Gray Line booth before I flew out and the woman at the window said that she was aware of the phone problem but offered little more, still no apology. She gave me a form to fill out and mail in for a refund. Im still waiting for a response from the company. I cannot stress enough. STAY AWAY!!! NOT WORTH THE HASSLE!!!

Never again. We got suckered into buying round trip tickets up front to save $ 1 per person. It’s the sort of thing you know you will probably regret, but you decide to give it a shot. And yes, we did regret it.
The ride there was fine. We had to wait in the stiffling Vegas heat right after getting off an air conditioned plane until our shuttle arrived. Then we had to wait for it to load. But we were one of the first stops, so getting there wasn’t bad.
Coming back they insisted on picking us up 3 hours before our flight. I had intentionally booked a noon flight so that we could have a leisurely morning and sleep in. This shuttle company ruined those plans. We had to pack everything the night before and get up hours earlier than we had on any other day of our vacation just to catch our stupid shuttle. We were again one of the first stops, and the shuttle filled up quickly so not everyone waiting at hotels after ours was able to get a ride.
Then we got to the airport and had to figure out how to entertain ourselves for 3 hours. We spent longer waiting at the airport then we did flying back to Seattle. NOT WORTH IT to save a couple of bucks.

Me and my gf went to Las Vegas recently and used the Gray Line from the airport to our hotel and vice versa. We prepaid for everything via credit card. The first driver we had was a pleasure to deal with but the driver we had going back to the airport was an absolute nightmare. We told him we prepaid for our shuttle but he still insisted to see our receipts. We called the shuttle service while on the shuttle and they told us to just tell him we were on the manifest. He still wouldn’t accept that. He illegally held on to my driver’s license while calling someone there. After he realized that I was on the phone with the shuttle company looking to complain about him, he finally let us go. We called to complain about this guy but we don’t know what was done about it since they never got back to us even though they said they would. Las Vegas is a city that runs on tourism. The entire city revolves around the service industry. There is no reason whatsoever to tolerate an attitude like this anywhere but especially in Vegas. Avoid at all costs!

Got us to and from the airport for pretty cheap. Had to wait for about a half hour outside the Las Vegas airport to get our hotel. Trips were prepaid and for the trip back to the airport from our very close hotel (Tropicana) the latest pickup they could offer was 2:15 for a 5:30 flight (aka we got to the airport 3 hours early!). Whats worse you have to book that pickup 24 hours in advance by flight number so they can tell you if your flight is delayed. Our flight was delayed another 2.5 hours, information that was available well over an hour before they picked us up and they would not reschedule. We were the only people on the shuttle anyway. Take a cab or another service.

One of the worst shuttle service I ve ever seen in Las Vegas. PLEASE PLEASE PLEASE Dont rely or make a reservation with Gray Line. I made a reservation from Hotel Circus Circus to the airport and they confirmed to pick me up at 3:20am. I kept waiting from 3:10am untill 3:40am and they never showed up. I called the customer service and they told me that the driver came at 3:24am and I was not there. They literally lied as I kept waiting at the shuttle drop off and pick up area for 30 mins. Thank God the Showtime shuttle rescued me which runs every hour. Its driver was v nice and picked me up even without a reservation. I stongly recommend NOT to use Gray line if you visit Las Vegas even if its 25 cents cheap.

There was nothing «express» about it. Thank God my hotel happened to be the first stop.
TAKE A CAB. It will cost you 2x as much, but you’ll get there in a ¹⁄₁₀ of the time. If you’re in a group then the cab is probably cheaper anyway.