Gray Line of Las Vegas

Unlike most people here, our experience wasn’t bad. We bought the round trip and used it. It took a while to get the initial shuttle from the airport to our hotel, (perhaps we just missed one) and then used the return ticket on our way back. No problems.

I wish I’d read these reviews before I bought a round-​trip ticket on Gray Line Airport Shuttle in Las Vegas. Do NOT buy a round-​trip ticket. ($ 13).
As instructed, we called 24 hours beforehand to book our shuttle back to the airport and spent 6 minutes on hold doing so. (Goodbye pre-​paid phone minutes!)
Along with another couple (independent of us) we stood outside our hotel (Flamingo) for 20 minutes before the shuttle was due to 30 minutes afterward, and there was no sign of it. We were advised by another shuttle company captain to take pay for a different shuttle company ride and try and get reimbursed by Gray Line. We did this as we didn’t want to miss our flight.
At the airport, we stopped by the Gray Line booth and were given forms we could submit by mail for a refund. We’ve sent those off, so we’ll see if we get a refund. It would have been nice if they could have issued a refund there and then.
The original trip from the airport to the Flamingo went well, but be aware they go to several other hotels first before yours, unless you’re lucky enough to be first on the list.
Gray Line Airport Shuttles need to seriously assess their operations.
DO NOT USE THEM.
**Update: After submitting an application by mail, I did receive a refund for the one-​way portion of the ticket. I think for the hassle, they should have given me a complete refund. **

People if your going to Vegas and want to save a couple of $$$, make sure to get the round trip shuttle with Gray Line. It was $ 13. When you compare it to a taxi ride of $ 20 each way, $ 40 total, its easy to determine the clear winner. Plus the drivers are fairly friendly/​helpful and try to be funny.

I had a very good experience taking this shuttle from the airport to the strip. I really think it is the luck of the draw when taking a shuttle. Many years ago, I took a shuttle and it stopped off at a lot of hotels, taking quite a while. This time, I walked up to the ticket booth and purchased my ticket. Immediately, a driver came up to me and asked me which hotel I was heading to. I told him and he said to get into his shuttle. I barely had time to sit down and he was off. He drove directly to my hotel, first thing. I’ve heard other stories of waiting forever etc. You never know. I did not take the shuttle back to the airport. I took a cab from the city center for $ 16, if you have 2 or more people, this is the way to go.

Booked thru Viator. Gets one star cause it is ½ as much as a cab. But had to wait ½ hour at the curb pick-​up. There were so many people the lines were intersecting. People were getting in front of the line… A BIG MESS. Next time will spend money on a cab!

Just as others have said, DO NOT USE THIS COMPANY!!! I used Travelocity to book my trip and figured I would need transportation back and forth from the airport to the Tropicana hotel. A cab would have been cheaper. From the airport to Tropicana, the ride was fine. Leaving was terrible. I called 24 hours before like they tell you to and reservations were made to pick the 4 of us up at 6:15am. We get down to the front entrance and my 3 friends waited outside while I checked out. They were there at 6:15 and by the time I got outside it was 6:17 (receipt of my check out). We waiting until 6:30 to call and the company said the bus was there from 6:15 to 6:19 and called it a no show and left. Not one bus went through the front entrance. They said it was our fault for not being out there on time. I kept telling the operator 3 people were there at 6:15 and I showed up at 6:17. He didn’t want to hear it. We had to wait until 7:15 for another bus to show up.

DO NOT USE THIS SERVICE! The Better Business Bureau has an F for this company. They lost my carry-​on suitcase between the airport and the hotel, and they NEVER responded to even acknowledge the loss. We should all spread the word about these misconducts, and stop this consumer bullying.

WORST SHUTTLE SERVICE EVER!!!
Bought a roundtrip ticket from the airport. Getting to the hotel was ok. Driver waited for the shuttle to be completely full before taking off.
The return to the airport was a whole other story.
I called them 24hr. in advance to reserve a pick-​up for a 7pm flight. Was told that I would need to take a 4:10pm shuttle. A bit early since the airport was only 15 min. away, but to avoid any last min. issues, I figured ok.
Day of departure, I get to the shuttle stop at exactly 4:10, I see a Gray Line shuttle right there. As I walk up to the door, the driver tells me he’s on the phone with the driver for my shuttle, and that he was right behind him. I figured this shuttle was for drop-​off, not pick-​up. So, I waited, and waited, and waited. Half an hour goes by in 105 degree weather, I see multiple other shuttle companies pass by several times, but no Gray Line. I call their office only to be told by the girl that according to their GPS, my shuttle had already been at my hotel. She asked if I was waiting at the right spot. I told her that I was, since I saw many shuttles stop there, including the one Gray Line shuttle that asked me to wait. She then tells me that the next shuttle would be at 5:10, one hour from the time I started to wait in 105 degree weather. She proceeds to tell me to «make sure I was waiting outside», as if I hadn’t already been! I couldn’t believe she was implying that I was not there, while the shuttle was!!! Even the bell man from the hotel saw me wait outside for a long time, sweating bullets. And all this time, I needed to go to the bathroom soooooo bad! I was so aggrevated by the lack of customer service and the possible chance of missing my flight, I ended up getting onto an Executive shuttle paying $ 6 for one way just so I wouldn’t miss my flight and have to deal with waiting for the next Gray LIne shuttle. Purchased a roundtrip ticket that was worthless on the return! NEVER again will I use Gray Line!!!

Don’t bother using this service! Like another reviewer, I bought my vegas package with travelocity. when i got to vegas, went to gray line customer service desk — RUDE! and won’t give you the time of day. Even if we pre paid for service, they refused since we did not have a printed out voucher, even though we had on our iphone and gave them the voucher number. we ended up paying again using the shuttle next door. Gray Line really SUCKS!

A few previous reviewers have said it and I echo — do not buy a round-​trip ticket. Our trip from the airport went pretty smoothly, we bought our tickets, immediately boarded a bus, waited about five minutes for it to depart, and about 20 – 25 minutes later we arrived at Harrah’s.
Leaving Las Vegas was a different story. We called 24 hours in advance and were given a pickup time 3 ½ hours prior to our flight. I thought this was excessive, but fine. We were told to be at the pickup area at 9:10 a.m. We arrived at exactly 9:10 and there was no shuttle. A man on the curb told us our shuttle had left about 10 minutes earlier. Despite having a passenger list and knowing there were others coming, the driver instead chose to leave early.
So we waited, and waited, finally called and were told another shuttle wouldn’t be around until 10:10. At 10:25 our shuttle finally showed up, and the guy was rushing everyone and being an absolute jerk, apparently because he was upset that he was running late.
It’s a great money-​saver leaving the airport, but drop the extra money for the cab to go back, otherwise you’re at their mercy and they seriously couldn’t care less.

It took longer to get to the Rio then it took us to fly from Billings to Las Vegas!!! The shuttle driver didn’t even show up «on time» on the day we flew out. Thanks taxi driver that got us to the airport in 5 minutes!

My family got to the airport to vegas and confused where to go! We didn’t know where to get the tickets at first, so we just asked the driver who dropped people off at the airport and he told us to go to section/​window 9 and 10 there is a boot/​box where they sell the tickets. we got the roundtrip. We got in right away to the gray line, the driver was cool, and we got to our hotel excalibur with in 10 minutes (I think) …
The day after, we called the gray line company to confirm what time gray line is picking us up the next day (Cuz it says call w/​in 24 hrs before departure time) and we had to call twice for the operator lady (bitches) to tell us where to stand and wait for the damn bus…
well we figuried it out ourselves in the morning (it’s the same place you got dropped off but no the women on the phone couldn’t tell us that) the shuffle picked us up at 5 in the morning we got there at like 5 15 to get departed at 8:30am. kinda early but better to be early than late. the driver wasn’t bad either (its not same driver lol)
so yea… just the experience with the gray line company was confusing and they could have done a better job by organizing their routes and expalining to us what the hell is going on because there are people who come to vegas for the first time…

I bought in a package from travelocity… is the site I always book my trips from. I figured if they recommend this company, it must be good. So I book round trip travel, to and from out hotel. I check it with some ladies that was not happy to be working there and told that the bus will be here any minute now… 30 mins later the guy finally arrive. I think the drive is the only good thing about this company.
So, here is the big OMG… I tried to call 24 hour in advance… I was on hold three timed for 25 minutes… NO ANSWER. What the heck, you only have one operator working your phone lines… and I am sorry… I’m in Vegas… I have no time to be holding… I’m here to have fun not be on hold for over an hour. YEA! RIGHT! #$%^&*
Anyway, called back and I was told that they are really busy and they can pick us up but they can’t guarantee that I will make it to the airport and was told they are not responsible if I miss my plane. I told them this is pre-​paid… she said. «I know» MONEY IN THEIR POCKET and and ended up taking the cab… and paying double… what a rip off…
Here is the deal… DO NOT BUY ROUND TRIP!!!
Make sure you have plenty of time and patience when you arrive at the airport…

Poor service from impatient and unfriendly cashiers, phone operators, and drivers. Waited half an hour at McCarran for a shuttle to pick us up.
Called the night before to schedule our return trips — three different groups of us left at three different times. For the first two groups (leaving Sunday morning), the shuttle hadn’t arrived at our hotel after half an hour and they ended up paying for cabs so they wouldn’t miss flights. My shuttle (on Sunday evening) hadn’t shown up after ten minutes, and when I called I found they had booked the shuttle for a different day. There happened to be a shuttle at a neighboring hotel, so I was fortunate enough to not have to pay for a cab.
I suppose that $ 12 for a round trip to a hotel on the north (far) end of the strip from the airport is a good price. But if you have several people or are staying closer to the airport, just take a cab. And if you take Gray Line, be sure you leave a LOT of time between your scheduled pickup and your flight, and call to confirm your pickup.

We arrived at McCarron airport and took are carry-​ons out to where the shuttle service were to obviously get a ride to the strip. We were advised that «Gray line shuttles» went that way and so we went up to their sales counter to pay for a ticket.
DON’T PAY FOR ROUND TRIP. You could easily lose the 2^nd ticket that you need to keep for coming back to the airport or even worse the lady at the counter said all we need to do is call 15 minutes in advance and we would be picked up from MGM casino to return to the airport. So we bought round trip.
After our stay at MGM we called 20 minutes in advance and were told by the gray line operator that we would have to wait an HOUR to catch the next shuttle. These shuttles only come once an hour on a timed schedule. So that lie that they said about 15 minutes in advanced was just a selling tactic for us to buy round trip in advance.
We ended up taking a cab which was 15 or so with 5 dollar tip.
My friends and i reluctantly gave a donation (18 dollars) to Gray Lines for a ride we never received back to the airport. BITCHES!

DO NOT BUY ROUNDTRIP TICKETS. Ride from the airport was fine. I scheduled my return trip and they insisted on picking me up 1.5 hours before they needed to. I called 1 hour prior to my trip to confirm, and they said I was on the schedule. I was supposed to be picked up at 1pm… I called at 1:20 and was told the driver was 3 minutes away. I called again at 1:30 and they said I was the next stop (which was a lie) I sat outside in the rain and 40 degree weather for an HOUR after I was supposed to be picked up, throughout which time 6 other airport shuttles came by and would have taken me to the airport a heck of a lot faster.

Driver left people outside of bus, in 100-​degree heat, saying he was only dropping off. Then he walked in hotel, came back 20 minutes later with icy drink, now we could board. Very nasty to me when I couldn’t immediately find my little paper voucher… he spoke to the other passengers on bus announcing that I was slowing down their airport arrival. This company apparently allows total jerks to drive for them.
Would have been better value to take cab… or just pay cash to shuttle that is already in front of hotel and ready to go. Waiting for 20+ minutes in Las Vegas heat, and having to track one more document (voucher) is crazy. Never again.