Healthcare Partners Medical Group 24 Hour Urgent Care

Came in at 6:15A and was told doctor won’t arrive till 7A and I am second patient. Fast forward it is 8:45A and still waiting to see an doctor. No urgency! Had so much time I decided to write a review for this place. I wonder what the 3^rd, 4^th, 5^th, etc. have to wait if I was 2^nd wait? Horrible. Wish my family doctor wasn’t closed on weekends.

The fact that they put up a sign saying «avoid expensive ER co-​pays and long waits» pissed me off even more…5 people in front of me and it took 4hrs to wait and 1hr to see the doctor

I recently moved here and have kaiser. That being said there are NO kaisers in nevada. Luckily healthcare partners of nevadas urgent care on wynn accept kaiser. Besides that great fact, they are fantastic there. All of their staff are so nice and really want to make sure you are comfortable. Of course it takes long because it is urgent care after all but once youre in the room they are very quick and attentive. They genuinely care about your health and want to make sure you are getting all the care you need. They also have great prices for the medications they prescribe. Since I do have unacceptable insurance at most places this is great news. I would really recommend anyone go here. If I do plan to change health care plans I think Healthcare partners of Nevada may be the way to go.

This is my review on this specific urgent care as a patient and as an employee of Healthcare Partners. Mangers please read and make some changes.
Came here on Saturday morning around 10:30am. Only 4 patients in lobby. I filled out my forms and it took them 20 minutes to call me back to put my info in the computer. It took the nice receptionist up front about 2 minutes to verify my insurance. Then she told me to wait again until they call me. I informed them that i was a registered nurse for Healthcare Partners in California hoping they will give me a little courtesy to see me right away. Dint happen. Not even close. They were in slow motion mode. The receptionists and triage staff were very nice and friendly but this place is soo slow.
Well, the triage staff told me that there was two patients ahead of me and i saw who they were. They basically had the same complaints like me, cough/​cold/​flu symptoms. We see those patients by the numbers everyday in our urgent care daily. They are quick in and out with a prescription. Just a minor exam, history and physical and the patients are on their way.
Well i waited for 3.5 hours in the lobby. 3.5 HOURS… and another 20 minutes in the exam room for cough n cold and i work for the company. Yes, i wanted a little courtesy treatment but this place doesn’t know what that is. Okay cut me some slack. If you work for the company you would expect a little faster service also. And i would give you that same courtesy if you came to our urgent care if you are employed for the same company. I hate to give this place a bad review but it has earned it. Oh another negative thing about this urgent care is that they only have two doctors working at all times. That makes it so much slower.
I give the staff and providers 5 stars but the system in this urgent care, i give 1 star.
They need moreManagers and Administration, please make the necessary changes to improve patient satisfaction. All the patients in the lobby with me were all complaining about the long wait. Every single one of them. Believe me, I know what goes on the other side because I work in a Healthcare Partners urgent care… I choose to come to a Healthcare Partners urgent care because i work for the company. Iam very disappointed with this specific clinic for the long waits and not being busy. We pride ourselves on taking in patients right away in our urgent care and our patients show us their appreciation. Our performance speaks for itself.
Oh by the way, they should call this place
Healthcare Partners No Urgency Care.

I went in at 12:15a to see a Dr. I wouldn’t have gone if I wasn’t in need of urgent care. At 4am… still no Dr. Respectively, the receptionist and nurses were absolute Angels. I ‘think’ they were frustrated with the pure laziness of the Dr. as well. The entire time I was there (literally) the Dr. treated and discharged 3 patients. With that said, I waited my time with the same 4 people in the waiting. There was 1 finger laceration emergency (he was in & out in 20 minutes). Very disappointed in the non-​urgent care that this Dr. did not provide to anyone. BTW … This place WAS NOT busy at all. True fail on behalf of this urgent care facility. Even though I am sick, I felt so bad for the 4… yes 4 patients whom in the waiting room who were more ill than myself and really needed medical care.

In from out of town, i picked up strep throat and caught an über here to see a doctor on Christmas morning. They were so polite and efficient. Listened to me and didnt condescend. I was out of there in 40 min. I didnt have insurance and it cost me $ 100. Very professional and compassionate. They saved our trip!

This place needs a management team that will require the nursing and Doctor staff to operate more Efficiently and quickly.
There is absolutely no urgency around this office, people eating, taking personal phone calls, having family members come by and conduct personal matters at their place of work. And not to mention zero organization.
Cleanliness is an issue, as the floors, counters are dirty and medical supplies are left open and uncovered.
The only positive is that the place was open, but honestly a 3 hour wait and to not even have seen a doctor is absurd. This establishment needs to take some pride in their work and provide better care. If they can’t, they need to get out of the industry.

The wait was a little long but the care of my cut finger was great. 3 stitches tetanus shot. Have not seen the bill yet but I was happy.

This place is the epitome of what is wrong with our healthcare system… it is disgusting that I went in there today at 10:15 AM with a pain in my foot from a really bad flareup of gout (can barely walk)… I was there for almost 3 hours untreated and unmedicated upon leaving. There were 25 – 30 people in the waiting room for ALL 3 hours and over one hour between people getting called back
The front receptionist are fine but they are put into a position where they basically should be telling people we cannot help you … I wish there was negative stars … Between driving and organizing my day I just wasted over four hours and I’m still in pain and have to go somewhere else to get my medicine… I don’t remember being angrier in a very long time… Its pathetic

7am Monday morning on a business trip and can’t stop coughing. The hotel gave me a list of places and this was the closest. Great choice for me. I was a walk-​in but got there before the morning rush. Waited about 20 minutes. Filled out paperwork and they got me right in. Fortunately it’s just allergies and a mild virus. Got a prescription and I’m on my way. And the cabbie who took me, gave me his number and came back to get me when I was done. So nice. On to the rest of my trip.

This place is ridiculous. I waited in the waiting room for 3 hours before being seen. When I went up and asked where I was on the list they told me I already checked out when I was never even called back. Numerous people that came in after me left before me. The front staff was very unorganized and rude and unhelpful. All around one of the worst doctors offices I have ever been to and I STILL have yet to be seen by a doctor. This is going on 4 hours.

I’m here for the second time in two days because I was misdiagnosed the first time. First time around, after a 4 hour wait, I was told to come back in two days for a chest x-​ray if I’m not better. Guess what, allergy medication dies not cure bronchitis or whatever I have. So I came back for the chest x-​ray but there’s a catch; there’s nobody here to read it for at least a day so my only option is to wait in his waiting room for another 4 hours to be seen a second time. It doesn’t help that the office staff is snotty. And then to be told «oh, they should have done h x-​ray when you were here before. That’s not how she’s supposed to do that.» But that does NOTHING to help me now, 7 hours into time spent in this building.
If it even seemed like they had some sort of sense of urgency they could get a lot farther. They only see 1 – 2 patients per hour.

Today I was not feeling good, so I went to Healthcare Partners on Wynn Road. I got there at 2:35 and wasn’t seen until 5:45 pm. I was very patient because I knew that it was an Urgent Care. One thing I do have to say, is the care provided by the doctors is not good. First of all my doctor wanted me to take a sonogram and asked for some urine to test. I turned in the urine and waited for another ½ hour and no tech to take me in for the sonogram. I wasn’t feeling good and decided to ask what was going on. One of the nurses said they had to call a tech to come out and do the test. This raised concern because this is an outside tech that Healthcare Partners called. So I was in the process of asking for a script or referral to have this done where my insurance will pay and the tech shows up. I ask her if they took my insurance, she said she did not know and I would be responsible for payment if it was not covered. I decided not to take the test and again asked for the referral to go and get the test done. The doctor refused me of the referral and did not test my urine either. She was really upset because I questioned if the tests were covered by my insurance, REALLY UPSET. She said it was an urgent care and I would have to go to a doctor to get referrals for tests. This is hard to believe because I have had blood tests done before and was given a form with the tests that were requested and I went to the contracted LAB.
BEWARE of the costs that can be up to you to pay if you do not go with the contracted LABS or RADIOLOGY. I had tests covered by my insurance that could of cost $ 1600.00 for the type of tests my doctor wanted. I know MRI and CT scans aren’t cheap either and also sonograms. So if you are sick, be aware of the hidden costs HEALTH CARE PARTNERS could possibly spring on you at your time of need. They do not care if you end up with a large bill at the end, as long as they get their money from the insurance for the poor care they give you. I paid my co pay in advance and ended up with no care at all.
BE CAREFUL, ASK QUESTIONS AND BE INFORMED OF WHAT LABS AND RADIOLOGY YOUR INSURANCE WILL PAY FOR BEFORE YOU TAKE YOUR TESTS!!\
I AM FINDING A NEW DOCTOR TOMORROW AND NEVER GOING TO HEALTHCARE PARTNERS EVER AGAIN!!!

The ONLY brownie points this place has is that it operates 24/​7, so it is really good for those who really need to see a doctor but don’t want to rack up the crazy ER bills.
However, the wait for this place is ridiculous. I’ve been here both during the day and during the evening (around midnight) but there was still a significant wait. I had to wait approximately one hour or more when I went around midnight and there was no one in the waiting room. I remember waiting 2+ hours when I went during the day with my mom before I had a PCP.
I was wrongly diagnosed by my urgent care doctor. I’ve had strep throat multiple times and I *knew* what I had wasn’t it, but the nurse did the test anyway only to tell me what I knew — that it wasn’t strep. The actual doctor came in later and took a look at me for a quick minute. He told me something something was infected, prescribed me something, and that was it.
The entire interaction with the urgent care doctor was approximately two minutes or less. A very LONG wait for such a SHORT examination.
I had to pay my PCP a visit days later because I wasn’t getting any better… and if anything, I was getting worse. I received a different diagnosis with my PCP and the medication worked within a day.
I wouldn’t recommend this place if you can wait. Ironic as it sounds, these «urgent» care doctors — in this location at least — seem to have no sense of urgency and do not care about their patients. I only went because it seemed like an emergency.

Memorial Day Weekend. I can’t Thank Dr, Shucmacher, his head nurse and staff for saving my Life… I had an allergic reaction and they immediately went into action when I arrived and I can’t Thank them enough… It just so happened (with follow up) that I have a growth on my tongue that swells when I have an allergic reaction causing me to not be able to swallow and difficulty speaking and breathing… The whole staff was amazing, caring and truly interested in what they could do to help me… They were an AMAZING STAFF and I can’t thank them enough… THANK YOU From THE Bottom of my HEART! Holly Hernandez/​Pahrump NV

Ohh please.Dr. Irene Lambiris is the worse doctor Ive ever seen. very nasty.Robotic.the attitude of a Wrestler is alot nicer than her! She assumes things. just sits there and asks questions .like to set you up just to raise her voice at you! And thats considering I just answered her questions. didnt even feel welcome to say anything at all… Ohh hell no! I was so happy to finally choose a PCP… only to have the worse most humiliating experience medically in Vegas… Terrible. I never.but never ever want to be not 2“s near her again! Please if you happen to be seen by her in Urgent Care. start running for the hills! Ohh not to mention the whole staff acts very bitter. just not happy employees. all of them have a stupid attitude.

I’ve been here twice now and each time I had a really good experience. The first time I waited maybe 10 – 15 minutes but it wasn’t long at all. I went there yesterday around 2am and the waiting room was full but they got me in a room within 5 minutes. The staff are all really friendly. The doctor is super chill and it didn’t take long for him to see me.

So slow and staff just looks like they don’t care !! I will personally never come here again. I have been waiting to be seen for over a 1 hour and half for pink eye ! Really ! They have you come in to check your vitals then have you go back out to the waiting area !! What a joke ! The waiting area was literally empty when came and now it’s full but no one is leaving ! My advise don’t come here !

We came here because my wife needed a treatment for her asthma. Must of been all this smoke filled casinos…
After the PITA paper work was filled out the nurse and doctor saw us immediately and even called us a taxi.

Came in last night with my boyfriend because he’s been in excruciating jaw pain. To the point he can’t talk or chew. we came in at 10:10ish we filed out the papers in 5 minutes & waited our turn. He saw the doctor & we left around 11:30pm it wasn’t a bad experience but he left happy they took his Health insurance Cigna. He was prescribed pain killers.
Update: Going to meet the boyfriend at Hitech Dental on Rainbow. There’s a huge lump & we were told to see a dentist if he did not feel better.