Hot Topic

Possibly the worst service I’ve even encountered in a Hot Topic. The manager is just blatantly rude, the store is a consistent mess, and don’t anticipate a return or exchange. Nonetheless, we purchased eight Pops for a children’s charity event in town. The event was cancelled due to a lack of RSVPS. We had nothing to do with the figures except return them. We don’t collect.
Walked in, had to wait fifteen minutes just to get to the register. We happen to meet the manager and attempted to make a return. He said no. Not even a polite, «sorry this is our policy» no. It’s was more of a «get out I’d rather not deal with you» no. Okay fine. Not a huge deal. Everyone has bad days. I’m sure we can find something else around here to suit our interests. Exchange? No. My fiancé proceeded to ask an employee why they would not allow returns or exchanges, to which he replied «people like you try to return those all the time».
People. Like. Us. I don’t even know what that means. Does he mean 5’1″ girls in college trying to buy/​return prizes that were for a cancelled children’s event? Or agitated fiancé’s who look like they want to throw you out a window?
«Because you had intentions of re-​selling them, we will not take them back at all.»
As though you could look at me and stake a claim about what I do with my life? Or insinuate (not even insinuate just blatantly say) that I would do something despite never having met me? Never coming back here. There are plenty of Hot Topics in this town with great customer service. Galleria, Boulevard, Outlets, Fashion Show. I’d recommend taking your business elsewhere.

All around the merchandise is on the expensive side but that’s a given personally I like Hot Topic but this particular location has been giving me problems lately. The last few times I’ve gone they’ve been so packed it’s ridiculous, with 3 people working at the register but only one serving people the line is atrocious then you get to the front and find that the cashier is new and has no ides what they’re doing. And this is only one complaint.
Next ordering and going for pick up is a major production. The took over 20 minutes to find me package on back storage. And calling up to find out if your package has arrived is not a good idea they put me on hold for over 15 minutes then when I called back the line was continuously busy. I called back 2 hours later and was told to hold right away only to wait 5 minutes then the hung up on me. I have been a regular at this particular location for years now and the service has gone way down. I’ve never been pushy or arrogant just the patient customer happy when I get what I asked for and not thrown aside like trash but that seems to be what this location has become, pretty trashy. I think I’ll be discontinuing my loyalty to this branch of Hot Topic.

Decently-​sized Hot Topic location with a items not found at other stores.
On my last visit one employee restocking a shelf greeted me, but the other two employees at the cash registers (without customers) didn’t say anything.
This store is organized a little differently than other Hot Topics, so take the time to look around.

lots to see here. I came in to look for a gift and found myself browsing for a good hour. They have some cool stuff.
It has been years since I have been in a Hot Topic store and it has really gotten better. I found some really cool and unique jewelry, nail polish, and apparel, and they had a current special of buy one get one half off so I was really tempted to get the faux gages he-​he! I did get some really cool items though.
Staff was very pleasant and helpful too and I look forward to coming back.

Had a great experience the staff was really helpful and fun to talk to. They even helped me find a very hard to find figure. I was very pleased you should stop by and check them out!

The best place to grab t-​shirts to fit my cheeky personality ;-) I love their selection of music themed t-​shirts and comic/​cartooned themed shirts. It’s my go to place whenever I need a new WWE t-​shirt for when RAW is in town. They do have of course things other than t-​shirts but unless I get roped into buying the fun accessories or occasional punk plaid pants I’m here for my t-​shirt addiction :-)

Hot Topic used to be about the music. Now, they’re about what’s «in». This particular location is weird. The people who work there are less than helpful and any time I walk in, I feel like I’m being watched. Plus, recently, they’ve pretty much shut off the lights, so it’s extremely dark in there. It’s kind of irritating when most of the store is black to begin with.

I like Hot Topic. They have all the Alice stuff a crazily obsessed Wonderland nerd could ask for. They also have oodles of Disney, Hello Kitty, and Cartoon Network before it was kinda lame. I just get a little creeped out by the employees. I think that they’re going to sneak up behind me while I’m marvelling at a Cheshire Cat shirt and stab me with a Jack Skellington pin (it’s OK because I like Jack). Also, it isn’t properly lit in most locations, and that is safety hazard, my friend. It also gives you a goth reputation for some reason. If you second that notion, go onto their website and look at their «The Little Mermaid» shirts.
So give the store chance. You’ll probably find something you like.