Michael Kors

I’ll state that I’ve visited this store more than I’d like to admit. A purse just needs to jump out at me for me to buy it. Well that day finally happened where I didn’t want to leave without the perfect purse. I love the quality and texture of my MK bag.
My gripe would be about he helicopter sales people. Sure… I appreciate the help when I need it. But I usually can’t take two steps without being hovered over. Since the store isn’t that huge, they would notice the other salesmen offering assistance and back off.
The store itself if very clean and bright. It’s situated nicely next to the Coach store. Can’t find something in one store… just walk to the next.
Purse shopping is just one of my addictions. This girl just can’t have enough bags!

My wife and I went to the Michael Kors outlet at Las Vegas south and had a dismal experience. First, the store was swarming with what seemed like teenage sales people all dressed in black and white. There were more salespeople than customers. Second, they were invasive of personal space, following around so close that we would bump into them. Third, their approach was obnoxious and condescending. We simply wanted to spend some money there but ultimately left because of the snooty atmosphere. Too bad MK does not do a better job of training their sales staff to be less intrusive and more welcoming. Their «help» was not needed or wanted. It was more like a timeshare sales office than a retail store. Stay away.

FABULOUS, SWEET, AMAZING, STRIKING. these are just a few of the words I use to describe this Michael Kors shop! Each year for the last 5 years, I’ve purchased a handbag for myself for my bday and Christmas to reward myself for my hard work, and every time, I got a great quality handbag that I love! Hats off to my homies that work there for being perfect! Elenor is the best in the West!!!

Okay, so I have never been to a Michael Kors store, and was excited to check it out. I have always liked the simplicity and beauty of these purses.
My husband and I walked in, and there was a very tall gentleman in a nice suit standing by the door. He obviously worked there, as he greeted us. Security? Not sure. Got about two feet inside the door and Rachel greeted us as well. She was carrying a very large calculator as well. I thought ‘well, that is different. Have never seen that before now’. I looked around and saw prices on the walls in front of different displays. She informed us that they have certain items marked down, and if we needed to know the exact price of the discounted items, to just ask. Okay, so that answers the question about the calculator. I just decided to figure it out in my head, as I didn’t need to know the exact price of anything until I was ready to pay.
She asked where we were from, so we had to answer ‘from here… ha ha’. Then it hit me that yes, we were still on the ‘strip’. We walked about 2 feet more and were greeted by yet another employee. OMG. I just wanted to enjoy my first time inside of a MK store. The quality really was nice, and I did find some things that I would put on my wish list for birthdays and stuff like that. I really didn’t need anything this time, just wanted to peruse the store.
It seemed like they had an employee standing around every few feet, kind of high pressure. I guess this is a good sales tactic for pressuring customers to buy. You almost do feel obligated to buy something with all of their willingness to help. Kind of annoying, but I just kept looking around until I had enough. The tall gentleman was still by the door when we left.
I still love Michael Kors purses, but I might just order one online when I am ready for a new purse.

Thank yous to the entire staff. Each and everyone of you made my Christmas shopping so easy. Thank you for wrapping each present in its box and for helping me to my car. Great selection and bringing out untouched or manhandled by other shoppers was an extra touch. I’m a very satisfied customer. See you soon!

Why are most reviews talking about how the employees are extremely unhelpful? I went there tonight and they wouldn’t get off my ass about EVERYTHING!
I just went in there to look at wallets since I’ve been thinking of getting another one. Within 30 seconds of me being in there, three employees kept asking me how I was and what I was looking for. I told them all that I was just there to browse. Even when a worker greeted me, ANOTHER one right next to her greeted me the same way. Seriously?! I get it!
I was looking at the wallets with my sister and we saw that there was a discount. As I was about to calculate the price myself, I asked my sister, «How much would this be?» I see the employee from the corner of my eye get out her calculator, and then she proceeds to tell me the discounted price. She (as well as a few other employees) kept circling around me and standing very close, so I was getting uncomfortable. It’s like she was trying to eavesdrop on my conversation with my sister. It was so bad to the point where I didn’t even feel comfortable mentioning ANYTHING about their merchandise, because I feel like she would try to hound me about it.
Needless to say, I only lasted about 3 minutes in this establishment because the workers were ridiculously overbearing. I’ve never felt so uncomfortable that way while shopping. I know numerous workers will greet you in a short amount of time while shopping (and it’s usually no big deal) but what happened tonight was just too much. Give me some peace while I shop, people!!!

I will never come to this MK again. I’ve spent a lot of money here but the customer service is horrible. They charged me for a watch they didn’t even have (this isn’t the first time they’ve done this either) and just had such rude attitudes. I think Ashley helped me, and again, she was super rude and it wasn’t the first time she’s given me horrible customer service. I don’t understand how you can’t check a product to see if it’s in stock before charging someone. Baffles me truly. They have lost my business, I went to the fashion show mall and they were AMAZING. This store should be trained by them, also that’s where my business/​money will go to.

Not a big fan of Michael Kors but I am a huge fan of the employees that work at this store. Their always helpful and willing to go the extra mile to make sure that you leave the store happy.

So I work for a company that prides itself on guest service and I normally find myself in stores in which guest service is fairly good. However, I now understand why this MK has such low ratings. I came in and the man at the front neither acknowledged me nor looked my way, and did not have a smiling face or greeting as I walked past him. Also, as I was walking through, not one employee (3 at the cashwrap, 4 within a group, and 2 walking back and forth to help a guest) had smiles, or acknowledged our presence.
I have to say, I don’t appreciate that even those who walked past us had nothing to say, OR that as we were looking around and I had stared at their group of 4 having a meeting, that no one even glanced our way.
Honestly, horrible customer service AND this could be a possible LP issue. The fact that two stars are the rating are for the cleanliness of the store and product as well as the one lady (employee) who said «excuse me» with a smile as she made her way back to the stock room.
(It is a busy weekend in Las Vegas, however, there weren’t many people in the store. AND they had time for a group meeting? Pretty upsetting to no feel welcome on a store where I was intent on buying a few things for myself and for Mother’s Day)
Oh, and the same guy at the front didn’t acknowledge us leaving either. I hope others were treated much better. Well, Coach is just next door!)

Of course we came in on a holiday weekend and it was PACKED. An employee eventually found his way over to us and asked if we were being helped, he politely went to the back to see if there were any other colors in the bag I wanted. They had a good amount of clothes on sale too. I love MK and couldn’t complain, I just wanted to get my bag and get out of the crowd!

Worst customer service ever. Employees judge the customers as they enter the store. Only help you if you look like you have money. Worst Michael Kors sales staff that i have encountered at a Michael Kors store. Do not recommend this location.

I walked into the store I was greeted by a beautiful girl I was out in the city looking for a new clutch because earlier that morning my clutch zipper broke on my previous handbag and I lost $ 246 so I was just going to treat myself buy a new clutch I checked a couple other stores in the outlets and when I walked back in the Michael Kors because I decided on a handbag I seen earlier I was greeted by the same woman welcome back I love that she took note that I had returned I went back and picked up the clutch that I found earlier I proceeded to check out the gentleman came up from the register and came to the ropes to greet me walked me over to the register continue to chat with me about my Ohio State University hoodie while he rung me out while he was talking to me about my clutch he showed me some really cool cell phone cases so I decided also purchased a cell phone case at the last minute he then checked me out came out from behind the cash wrap and handed my back to me very awesome customer service and a beautiful bag and I am loving my cell phone case I will definitely definitely go back again!!!

Worst customer service ever. Clearly working on commission. They only help people who look like they could afford expensive stuff.
I’m on vacation and I’m willing to spend money. Michael Kors Hawaii has way better customer service than here. I think I can wait til I get home for a new watch.
Avoid the tall white girl with short blond hair and the lady with an accent. They ignored my family and I while we were shopping.

This is the most unwelcoming store I’ve ever walked into. The women (all 4 + 1 male) saw me come in & did not greet me or make me feel welcomed. They were attentive to the older shoppers. And they were more focused on conversing with each other & talking about what they did last night. These sales associates are the most snobby sales rep. They should treat everyone with the same respect. I shop at the Micheal Kors in the Venetian & those sales rep are always friendly & attentive. It was the first & last time I will walk into this outlet. The worst customer service ever!!! They did have some good deals but because I was ignored I refuse to buy from them. Shame on all of you sales rep who worked on 3÷08÷14.
I called this store to ask for the store manger. A male stating he was a supervisor placed me on hold and then slammed the phone thus disconnecting the line. Unbelievable. Lol.

While I definitely am grateful for those that write reviews, I am not one to ever write a review. However, the customer service was so awful that I decided to write my very first review.
I went in the store to return a gift. While I did not have a gift receipt, I explained to the lady that I understood this fact and wished to have a merchandise credit for the current selling price. The lady scanned the item, which was selling for more than 50% less than the price marked on the price tag. She left to look for a manager without telling me she would be back. After waiting for about 5 minutes, she came back and said they could not accept the return because it had been more than 30 days and there was nothing they could do (*I had mentioned that I received a little over a month ago, but as there was no outlet near where I live, I waited until I went on vacation to return).
Yes, I understand the return was not within their return policy. However, I guess I am used to superb customer services at other stores and associates being very accommodating. I guess this teaches me a lesson… never shop at outlet stores (or at least not Michael Kors outlet)!

Worst product for the price. One month after getting a $ 400 handbag from Michael Kors, it started to peel off on the handles and the body was falling. Went to store with receipt for help and was treated like s***. Michael Kors never again!

I came into store with a picture of the purse I am looking for. Associate informed the that purse doesn’t come with the color I am looking for and made me purchase the color they have, just to close to deal. Then, I found the one I am looking for at the Macy’s. This so unethical. They just wasted my time & money. Now, i have to wait for return process. Wait couple days to receive money in my account.

I think I’m just not that type of person that likes MMichael Kors, every time I end up looking inside this store, I never can find anything to buy. I had a $ 100.00 gift card from my mom and I needed to buy something.
I ended up walking around, the store is quite large here but everything just seemed over done. The Michael Kors logo on the bags just seemed too large for me and I found it to be a little bit tacky in a way.
Customer service was fine they are attentive to your needs but really they should sell items that looked a lot better…

The Good: Can’t go wrong with outlet prices, with lower tax (compared to cali) it’s a nice place to buy without costing too too much. The store has relatively newer items compared to the Primm outlet store with saffiano items in display.
The bad: the store is always packed with people and there’s not so much of a walking space either.
The Ugly: CUSTOMER SERVICE IS HORRIBLE. Yes it’s all caps because it’s the only way I can make my words come across with the horrid customer service they have. I had purchased something from the Primm for mother’s day, decided to take a quick peek at this store and I decided another bag would be better suited for my mommy. Lo and behold when I was discussing this issue with the guy at the register. He was just so standoffish and not accommodating at all. Standing at the register for more 20 minutes or so without any update of what the hell is going on. When the return/​exchange was almost complete he said he couldn’t credit back the remaining balance, so I had to look for something close to the balance account. When I told him I needed time to look around and decide he just gave me a look and a sigh of being annoyed. Well, sorry to be such a nuisance mister. But I AM a paying customer you know. He could’ve said those terms while I was standing there for 20 mins doing nothing. Not going back here ever again.

Great Michael Kors store! It is a bit small or maybe it just seems small because it’s always super packed in there. I think ever Michael Kors outlet store is always super packed though.
The sales associates are super friendly and have great customer service skills. My husband purchased a purse for me at the other location on Charleston and I noticed there was a little rip on the purse. It was the last one so they advised us to go to this one because they had more there. They held the purse for me and they were very helpful! Great store and you can’t go wrong with Michael Kors! :-)