Microsoft Store

I purchased a Surface tablet on line and was having a difficult time navigating the tablet, The problem was between the chair and the keyboard. I stopped by the Microsoft store and talked with Brandon Ruiz he was patient and knowledgeable. Brandon answered my questions showed me a few tricks and set me up with a keyboard. I now love my surface tablet even more.

Had a problem with a local PC place that said they fixed my Computer but it still wouldn’t work! My friend recommended I try here since it was after I DL MS 10. I went in and Brandon helped me, in 15 minutes my computer was perfect! He was very insightful and knowledgable! I showed him the error message I got and he right away knew what to do! I strongly recommend you asking for him when you’re there…

Couldn’t stand the unprofessionalism I just witnessed. Had to walk out. Some girl named griz and boy named Omar. Yes boys and girls. Just like junior high. He does something she doesn’t like and she starts cussing at him like a drill Sargent. In fact. After that the place cleared out.
Kids with adult jobs.

After a stressful day trying to solve my issue with my surface pro 3. I recently went through a replacement and was frustrated I would have go through second one in less than a week a kind gentleman give me the best customer service and was able to replace my device on my spot. I really appreciate because he understand my problem. Thanks, Jon

Awesome service at this store.
Love Love Surface better than any tablet or laptop.
Would recommend this store

3 stars because the sales representative put in a lot of work and effort, but the entire experience was super lengthy for a purchase.

Disorganized. Made an appointment and waited half an hour with no help. There were plenty of people just standing around too. What a joke.

I went here to look at a surface pro3, I told the sales girl SEVERAL TIMES I wanted the 8gb 256gb model. I got home and realized she sold me the 4gb 128gb model… Are you kidding me???
In addition, you are told you get 2 years free support at the store with a tech. We had 2 techs helping us as we purchased 2 computers, one had to leave to help other people and then the manager started calling the other tech telling him he needed to just drop us and help other people, really???
It’s your responsibility to help us set this stuff up especially when you offered and you said it’s free?
If there was another store in town I would consider going there and see if they are better at customer service.
I will be back first thing tomorrow to have a talk with the manager, I am livid. This is just bad business. Check everything before you pay for it to ensure you are being charged for what you asked for.

Located in Fashion Show Mall on the first floor, my husband and I came by here last Saturday for their special VIP Party event. They provided free breakfast and special discounts from 9 – 11 am. They also provided an additional $ 25 off a $ 75 or more purchase. Breakfast offerings included bagels (different varieties), bundt cake, muffins, pastries, bottled water and coffee.
Employees here were very friendly and not pushy while we browsed the store of all their cool electronics. But they were present every time we picked up something (since their items are not bolted down, I assume that the someone has to watch me to make sure I do not run off with it I suppose). This store kind of reminds of the Apple Store where you can play with all of their neat gadgets and the employees are around to help answer any questions in case you need some help.
The only Windows products I use is my PC but am definitely not a tablet or phone user (tried both but wasn’t a fan and do not want to get used to it). So we ended up not purchasing of of their items.
Although items here are rather expensive (what electronics are not?) it was still nice to stop by and take a look (browsing and window shopping is always fun).

Walked in to look at a 3d printer and started looking at the software associated with it. We are rudely yelled at by DON and escorted out of the shop. He claimed we aren’t allowed to do that. As I walked out, he walked over to another customer and with the same rude attitude told them off about looking at a product. DON needs to be gone. That’s not how you run a store. I will never come back nor buy a product from this store again. Ridiculously rude.
Any to clarify if there are multiple DONs, it’s the one with the brown curly hair. So disgusted with this. Will go spend my $ 1000 elsewhere.

Been there twice to learn about their XBox and games. Stood there for several minutes, no one acknowledged me, asked to help me, either time. But both times someone younger showed up and within seconds they were acknowledge and helped.

After getting fed up dealing with a bunch of «uncaring idiots» on the
online tech and sale support lines, I decided to go to the Microsoft Store located in Fashion Show mall hoping for better luck in exchange the new Surface Pro 3 I just bought a few days ago. Would you believe that their online people wanted to give me refurbished replacement when the brand new one they sent me a few days earlier was defective??? They also transferred me to 5 different people and none of them can assist me with the exchange process.
Anyway, I went to the store early in the morning and was greeted right away by one of the staff. I told her about the problem and needed to exchange for the brand new one. She led me to another employee who went through the whole process and replaced my Surface Pro with another new one without any problem. The employees at this store was so different than their online counterparts. They are very friendly and helpful. They even offered me a cold bottle of water, which I thought was fantastic.
These guys at the store really changed my mind about Microsoft products, because I told myself after dealing with the online sale and tech support idiots that I will never buy Microsoft products again. NOTE TO MICROSOFT: You need to re-​train your
online sale and tech supports better if you want to grab market share from Apple. Send them to the Microsoft Store in Fashion Show mall and learn from these guys.

Went to the store to buy an Xbox One for titan fall and the girl could not answer any of my questions. It took 25 mins to pre-​order the system. Asked about a surface pro 1 and 2 she took me to a RT which is not what I wanted, She then went on to tell me that the only difference from the 1 and 2 is price … Good Selling. Asked about student pricing could not get it for me and said she had to go in the back and grab a surface to scan it to get me a price… after waiting 10 mins I walked…
If you know everything about the product then go here and buy. If you have questions do not shop here staff is not helpful

This was my first time visiting a Microsoft Store; the layout is actually very similar to the Apple Store. There is many staff in the store and they provided excellent customer service, and was quickly able to answer all the question I had. Unlike some Microsoft booth that I heard only got the surface. This store got almost the same stuff you find their Microsoft Online Store and same price. It will be funny if this store is next to the Apple store. So if you are a PC person and shopping for a tablet, phone, or laptop. This store is worth to visit to.

Very disappointed at the service provided by the store!!! Even Wal-​Mart has better customer service. You cannot return anything there!!! I have the following when I try to return my Xbox One:
*Gift Receipt
*Xbox One (unopened)
*It was purchased on 11÷22÷13 so it was well with in the return period
I got an Xbox One as a gift but I already have one, so I try to return it at the store (Unopened and with the receipt). They said I have to call to return it because it was purchased on their website. I called their supposed «store phone number» but is a call center in India that handle their store phone call. They cannot transfer you to someone at the store at all!
When I told her I want to return my new Xbox One, they told me I have to get the credit card number and email address of the person who give me the gift!!! I explained that it was a gift but she said she cannot help me without that info. After going back and forth with her for 10 minutes, I ask to speak with a supervisor. She put me on hold for 15 minutes and told me that because I don’t have the order information (I guess the receipt and order number isn’t good enough) they cannot escalate my call to a supervisor. She pretty much told me she cannot help me. I asked to see if maybe someone can call me or I can email someone she said they don’t have that! What? Microsoft does not have a customer service email?
I’ll probably going to sell it on craigslist or something and get me a playstation 4. At least if I buy something from the Sony store or Apple store I can return it.
Bottom line — if you are going to buy a Microsoft product, buy it from Amazon, BestBuy, Wal-​Mart, etc… because at least you can return it!

I was really hoping that my experience with the Microsoft Store would by like my experience at the Apple store, where whoever you talk to has expert-​level knowledge of the kinds of detailed questions I ask in making pre-​purchase decisions. While everyone was friendly and upbeat, only one of the three people I spoke to there had «product expert”-level knowledge, and this person seemed more interested in looking at the other people around me than in attending to me and my questions. Thus, I got the impression that they really don’t want you to ask product questions that can’t be answered by visiting the website. So, my visit to the Store was a bit of a disappointment.

Wow! The crew was so upbeat and energetic you couldn’t help yourself from smiling and being in good spirits. Even with this being their opening, they still made time to welcome you, shake your hand and ask if they could assist you. I was very impressed.