OnTrac

After reading all these reviews I’m surprised AMAZON and APPLE (in my experience) still use this service!
I ordered a product from Apple and according to ONTRAC it was delivered on Monday, signed by the leasing office, except that no one at the leasing office received anything… so I spend half a day trying to reach customer care, sent emails and finally at 1145 PM someone answered and seemed really annoyed to talk to me he said there wasnt a specific signature he could see or name of who it was dropped off with (as oppose with fedex or ups) he said I needed to call apple and they would have to call ONTRAC I asked him why if they were the couriers and responsible for my package, he said The apple account person would get in contact with his sales, which I didnt get, well he wasnt much help so I called Apple and they were shocked as I was to know they said that. She sent another package expedited BUT again with Ontrac theres an option to call them to pick up the package at their location and I did right at 6 am no answer called again at 9 am left my number its now 11 am and no call back. The package says its out for delivery. I have hope this time… BUT we will see.

Basically I was supposed get a time sensitive project for a trip, however it showed that it was delivered at 12:05 even though I was in my garage and the door was open nobody showed up at my front door. I made approximately 13 phone calls in approximately 24 hours and ontrac only called me once and that was because the manager just received the complaint so he said. I’m still waiting for the call from the regional manager and the address in the local office is not the one listed on the oh it’s actually 551 Courier St. in Henderson, NV. They do not give out a phone number because the drivers are such dumbasses that there are so many complaints the phone is always off the hook. The regional customer service area and advisers try to get a hold of three managers in my local area of Las Vegas and all they got were voicemails. When one of the managers they call me it wasn’t from Las Vegas it was from Salt Lake and he told me that the drivers bid for the deliveries and that the driver will be reprimanded. The driver was supposed to come back and show me where he left a package by lo and behold my neighbor who lives way down at the other end of my block delivered my package for me and it was delivered at a totally wrong address. The customer service advisor informed me that the driver was going to return to my address between 5 PM and 8 PM to show me exactly where he left it however I waited all afternoon and evening for the driver to return and lo and behold he never showed. I called five minutes after eight and I got a hold of two’s customer service a visors and Dave sent an email saying that somebody would get a hold of me later that night given me an update of what happen with the driver. Nobody told me anything that night and I was supposed to use that product to go to very next day for a trip. The trip was canceled and I finally got the product from my neighbor and I still never got a call from on track. Ontrack can suck my nuts…

AWFUL service,
I’ve requested the driver ring my bell when a package is delivered. I made this request to several people in key positions in the company on several different occasions. For some reason, the driver can’t wrap his mind around notifying a house hold when he’s dropped a package. Today was the bomb, we were home and heard a huge sound at our front door. I ran out to find my package, the back was a little wet. I went to pick it up and an oil I’d ordered had broken in the box, that’s how high/​hard he let the box drop. Do yourself a favor if you are a company that uses OnTac, DON“T. I now have oil all over my front doorstep, front door, my pants and the other products that were in the box.
Do yourself & the companies that choose to use OnTrac a favor and call them, tell them under any terms, do not use this company. I did and now all my orders will come via Fedex. Thank you Vitacost…

I paid extra to receive a package with 2-​day delivery. The delivery person saw my gate and left without attempting to deliver the package. I’ve been on the phone for over an hour trying to get ahold of someone to find out why this mistake happened. I am disgusted with the lack of professionalism and service. I will also lodge a complaint with Amazon.

Napolion Rush is a perfect fit in this company. Skinny schedules and Bald promisses. The little challenge in mind keeps him on his toes. We really appreciated all of the products he has passed through without terminal checks and balances. We avoid this shipping company at all costs. There are pleanty of other ways around the mis-​managed ontrac in Las vegas. It all falls on the shoulders of the brainless management of Sean Rush. He is a detriment to this companies success. Therefore unless you want lost and damaged goods with lots of excusses run from ontrac

Despite leaving a clear message at my door to NOT DELIVER PACKAGES (there’s a leasing office; packages are left there), the driver LIFTED the doormat (which is where the message is) and used it to attempt to hide the package. Dude actually moved the sign out of the way in order to do what the sign said not to do. How does an illiterate person manage to deliver packages?

Like other reviewers, I would give them NO STARS but that wasn’t an option. WORST COMPANY EVERY FOR SHIPPING!!! I will NEVER shop from a retailer that uses this company. The are clueless and unmotivated and not to mention the call center (or lack there of), the worst and such an insult when you are on hold and you hear the recording that says «Your calls important to us» WHATEVER. With one package we were on hold for over 3.5 HOURS! REALLY… and when we told the rep she looked it up and just giggled. Poor excuse for a company.

Whether its a Zara, Amazon, or Newegg order this company has failed me every time. I got the run around 3 times in a row.
First I have to wait two hours just to get ahold of someone at ontrac. They then tell me to get a hold of the company that I purchased the product from. I then call the company I purchased my product from and recieve a case number. This turns into a week long process that ends in a refund or a redelivery. I have gone the refund route and I refuse to deal with any company that ships through Ontrac.
If you get a tracking number from for this shipping service good luck. Its a waste of time.

No stars!
Ordered twice with Kohls. Apparently they didn’t provide my full address, called twice (was on hold for an hour and a half) and an emailed the company once. Explained in detail what was going on, they took my information and assured me my packages will be delivered the next business day. Checked on line to find out my packages were on hold at the warehouse. Drove to their location on sandhill and they were not aware I had already spoke to a representative.
Don’t know why anyone/​business would willingly use this company !

I must be lucky because both times my shipment from eBay and Newegg were processed through OnTrac, I got my items very fast. Plus, I was able to drive to the office since I live about five minutes away and get the items myself.
I called the day I saw my packaged arrived at the office and asked to come in. Both times they allowed me to come despite them about to leave for home.

Amazing prices but no one answers the @$#$ing phone.
For a shipping company this is somehow even worse than UPS when it comes to reaching a human.

Worst shipping company ever~!!
Ordered from Sephora and the first time OnTrac delivered the package to me and had me sign but it wasn’t my package, it was three big boxes of who knows what. I said, no, this is not my package. And I was right~! They laughed it off and apologized, then took that package back and gave me another one. Come to find out, it was someone else’s bodybuilding package~! I run out of the house with the package to their car before they leave and then, they said sorry and tried to search for my package. Then, they finally realized they actually left my package at someone else’s front door and had to go back to pick it up. Ridiculous~!!
Second package I ordered from Sephora being shipping via OnTrac said my package was delivered at the front door about an hour and a half ago. Really? Okay, so I’ve been home all day and there was never any doorbell or knock – nothing~! I would know, I have two dogs who would bark at the slightest sound made on the doors/​wall/​outside, etc. Anyways, I look outside and come to find out that there’s no package. I’m not sure if I will even see my package because last time they left it at the wrong house, and when I call them to ask if they could find out, they said that I would have to contact the shipper (Sephora) about it because it’s not OnTrac’s problem. WORST SHIPPING COMPANY EVER~!!!

Well, seems like I’m just repeating everyone’s comments below on what POS this company is.
A printer part I ordered for work was supposed to be delivered JANUARY 6. I emailed them on the 12^th saying that my package never came. No response. I called and was on hold for almost 5 minutes before being offered a callback on January 14. I put in my callback number and almost an hour later received a call back. I told the lady that my office is open from 845-​after 5 pm and that there is no way the driver could have come TWICE after 9:00 a.m. and the office was closed. No doortag, no nothing. (even though he said he left one on the notes). The lady finally tells me that the package will be delivered the next morning. It did show up. The driver didn’t say anything, didn’t have me sign for anything or even ask a name. Whatever, I got my package. Oh wait… I got an email back today, January 16 (4 days later) and was told that my package was delivered on January 15 (no shit) to Susi. THERE ISN’T EVEN A FUCKING SUSI IN THIS OFFICE! THE FUCKING GUY DIDN’T EVEN ASK A NAME! What a fucking joke this place is. I called the company that shipped the product to tell them about my issue w/​Ontrac just so they’re aware that they’re horrible.

Check out these delivery attempts… I honestly think it’d still be «held in warehouse» if I didn’t call.
DELIVERED
Jan 15 2015 8:57AM
Vegas
OUT FOR DELIVERY
Jan 15 2015 7:33AM
Vegas
PACKAGE RECEIVED AT FACILITY
Jan 15 2015 5:37AM
Vegas
PACKAGE RECEIVED AT FACILITY
Jan 14 2015 2:53PM
Vegas
PACKAGE RECEIVED AT FACILITY
Jan 14 2015 2:27PM
Vegas
RETURN TO SENDER ON NEXT BUSINESS DAY
Jan 14 2015 1:13PM
Vegas
HELD IN WAREHOUSE
Jan 14 2015 8:57AM
Vegas
HELD IN WAREHOUSE
Jan 14 2015 4:33AM
Vegas
HELD IN WAREHOUSE
Jan 13 2015 6:25PM
Vegas
HELD IN WAREHOUSE
Jan 13 2015 9:18AM
Vegas
HELD IN WAREHOUSE
Jan 13 2015 5:48AM
Vegas
HELD IN WAREHOUSE
Jan 12 2015 9:48AM
Vegas
HELD IN WAREHOUSE
Jan 12 2015 4:51AM
Vegas
HELD IN WAREHOUSE
Jan 10 2015 6:20AM
Vegas
HELD IN WAREHOUSE
Jan 9 2015 6:21PM
Vegas
HELD IN WAREHOUSE
Jan 9 2015 6:20PM
Vegas
HELD IN WAREHOUSE
Jan 9 2015 9:02AM
Vegas
REDELIVER ON NEXT BUSINESS DAY
Jan 9 2015 6:50AM
Vegas
HELD IN WAREHOUSE
Jan 9 2015 4:57AM
Vegas
HELD IN WAREHOUSE
Jan 8 2015 6:11PM
Vegas
REDELIVER ON NEXT BUSINESS DAY
Jan 8 2015 9:48AM
Corporate
UNDELIVERABLE — OTHER REASONS
Jan 8 2015 9:39AM
Vegas
OUT FOR DELIVERY
Jan 8 2015 8:04AM
Vegas
REDELIVER ON NEXT BUSINESS DAY
Jan 7 2015 3:14PM
Corporate
UNDELIVERABLE — OTHER REASONS
Jan 7 2015 9:56AM
Vegas
OUT FOR DELIVERY
Jan 7 2015 7:42AM
Vegas
REDELIVER ON NEXT BUSINESS DAY
Jan 6 2015 4:42PM
Corporate
COMPANY CLOSED ON DELIVERY ATTEMPT
Jan 6 2015 9:29AM
Vegas
DT78747473
OUT FOR DELIVERY
Jan 6 2015 7:25AM
Vegas
PACKAGE RECEIVED AT FACILITY
Jan 6 2015 4:53AM
Vegas
PACKAGE RECEIVED AT FACILITY
Jan 5 2015 5:44PM
Vegas
DATA ENTRY
Jan 5 2015 5:25PM
Vegas
PICKED UP FROM SHIPPER
Jan 5 2015 5:25PM
Vegas

My daughter ordered something from Sephora about a week ago. Three days later it was «delivered» it was tossed in front of my door. Nobody ever knocked on our door! My son happened to go to the store and saw it on the ground. I live in an apartment complex and someone could’ve just picked it up. I wouldn’t have know. I’m 10 000 000% positive nobody knocked because I have a loud chihuahua that goes crazy at the slightest knock and I was HOME all day. I have a another package coming in any day from Kohl’s and unfortunately they’re the «delivery company» I’m scared because this is my husbands Christmas gift. I pray it goes well

I HATE THIS SHIPPING COMPANY… BUYER BEWARE!
I placed an order with
on 10÷12÷14 and I was very excited when they shipped it out that very night and received a «delivered» the very next day! I went to get my mail at the leasing office and they never got my package, in fact it is Memorial Day and no mail, no packages. I found that to be strange, so I said that my package says that it was signed for by a Robert E. and they claimed that no Roberts are employed. So I called the neighboring leasing office and they said the same thing… weird. SO I called Ontrac and they claim that the driver delivered it and I should have it, just go to Robert E. I explained that we have no such person. So her bright idea was «oh just call
maybe they will issue you a refund or replacement.» I said «I tried them already, since you said it was delivered, I am S.O.L!» and she then decided that she will ask the driver what happened and call me back. *Right like the driver is going to say «Yeah I lost her package, my bad.»
2 days later I get a call back, she says «The driver says he placed it at the leasing office and it is there now.» I put her on hold and with my 2^nd line I called my leasing office and nope sure enough, not there. SO I asked her to have the driver call me when he is there so I can prove it to you all that you’re at the wrong property. The lady told me that she can’t do that. But she will contact him again and call back.
The next day, I get another call from Ontrac, this time they say that the driver is adamant that he placed a door tag on my unit number and left the package in the leasing office. So I said «ok that sounds ok if the driver is lying out of his a$$!» She said «He swears.» I said «I would like you to tell me… do I have an apartment number on my address?» She looked and said «Um, Oh, Um, No… there is no apartment number listed.» I then said «Then how the Hell did your driver leave me a Door tag??? He didn’t, because your driver is a LIAR, since I know for a fact that my leasing office wouldn’t have given him my apartment number!» She said she would call him and then call me back.
2 days later: I get another call, now from a completely different person, trying to sell me that last bit of garbage from the previous call, about the door tag nonsense. She then decided that she would call me back.
After 3 more days of no contact, I decided I would email them a letter of «WTF happened to my package!» I am still waiting for a response.
However I did get a refund finally from
of all places! I opened a claim and stated my case and they sided with me.

Only 1 star since I don’t have an option of leaving ZERO stars.
Time sensitive materials to arrive today (shipped last night). Driver must be blind or illiterate as he claims he came to my address and left a door tag. MY OFFICE IS OPEN 24/​7, entrance manned by security.
I called & told the rep the above & was told I was mistaken, business closed. Um, I think I know if my office is open or not.
I will NEVER use this company again, nor will I do business with someone who does.

Well I’ve had luck with them in the past. But recently I ordered a new PSU for my PC from Newegg. Package was delivered at 8 friggin PM. Package was left on the front door, I only assume they didn’t knock. Not cool man, the box had Newegg branding and everything. What if my ish got jacked by my neighbors?
NOW, I’m playing the waiting game for my new case. Says «Out for delivery» at around 9 AM. Guess what, its 9:40 PM as I type this and my damn case still ain’t here. I mean I could care less if my case is a day late. It’s just that I don’t like the fact my stuff says out for delivery but has not arrived the day of. Maybe I’m just impatient when it comes to my new toys???
Mind you, when they get it right, it’s pretty awesome you get stuff earlier than expected though. So I’d give them that…

Like most people I would leave a 0 star if they Unilocal had the option. Ordered a brand new $ 220.00 router from Newegg on Monday that was supposed to arrive on Wednesday. Usually Fed ex and UPS come by later in the day so when I saw the UPS guy around 4:00 I thought maybe my package was delivered. I checked the front door and no package. I checked the tracking number from newegg which said the package was delivered by Ontrac to the front door at 1:25 p.m. Funny thing is I was home in my kitchen at that time and never received a knock on the door or a ring from the door bell. I had a family member come over at 1:45 p.m. in which I opened the same front door in which I never saw any package.
I don’t remember ever having packages shipped by this company before so I hope this is the first and last time I have a package with them because odds are you might not receive it. I called Ontrac and filed a complaint because the driver says he supposedly delivered it to my door, and I filed a claim with newegg. I will be issued a new router but I will now have to wait longer to get my item because my claim will take several days plus additional shipping days. I went online and saw that many people have the same problem with this company. I’m surprised there still in business. Just look up Ontrac in California and you will see nothing but complaints.

Venting because my rant won’t affect anything or make change. Husband ordered from amazon using PRIME 2-​day shipping on ⁷⁄₁. Therefore, it would be reasonable to expect package on ⁷⁄₃. OnTrac is 3 miles north of our home so it should be relatively easy to go down GV Parkway and deliver. By ⁷⁄₇ husband realized it was never received, but showed delivered on ⁷⁄₃ to someone named «fd. 2305 silver cre» — uh… so I called on ⁷⁄₈ and spoke to Phoenix HQ (they do not allow you to call the local facility, so you get to deal with middlemen and repeating oneself but at least they keep electronic notes on the tracking number).
⁷⁄₈: Nice guy says the scans on the tracking number are confusing — it shows as delivered 7/​2, delivered 7/​3, at the facility, out for delivery, yada-​ya. I figured package was lost or delivered to wrong place, he called the LV facility and said it was in the facility and would be delivered ⁷⁄₉. If I had not called, it may have sat there forever!
⁷⁄₉: Did not see any package by 8 PM so called HQ number. Nice guy read notes and was also confused. He called facility which still had package and gave me some odd story that Henderson driver did not feel like going to our place so he gave it to Vegas driver and it sat on truck going wrong direction. He promised UPGRADED SERVICE to «SUNRISE» which meant it would be delivered by 10:30 AM on ⁷⁄₁₀.
⁷⁄₁₀: No package arrived by 3 PM, so I called HQ AGAIN and told lady office closed at 4 PM. No package by 4 PM. I called back at 6:30 PM and asked for a supervisor. I was put on hold for 10 minutes, and then I insisted the supervisor read the notes before I launched into a tirade. I was as pleasant as I could be given the circumstances, but we did not pay for 10 day shipping, we paid for 2 day shipping and the facility is 3 miles from us. The guy said we had 2 options: WE could call amazon who would then call OnTrac and OnTrac could tell them we never received package EVEN THOUGH it says delivered ⁷⁄₃ on amazon tracking, OR we could pick it up.
OnTrac is very close to Blue Fin, so we offered to pick it up right then. Supervisor says facility closed at 6 PM, too bad. We asked when driver got back to facility with our package — he said 6:21 PM, 10 minutes before our call — so we asked why can’t we just get it from driver — was told NO, had to get it at 6 AM the next day at earliest.
⁷⁄₁₁: I went to facility on the way home (since it is ON THE WAY, easy enough) and let the man working there know the story, mentioned how it was impossible for their drivers to deliver a 2 day delivery package within 10 days so since they cannot do their job I had to come get it. He completely ignored me and handed me the box, screeching, «HAVE A NICE DAY!» — ugh — if I can request amazon send our prime packages by any other carrier, I will. Otherwise, prime is as worthless as OnTrac, who claims «On Time Delivery For Less» — On time — NO. DELIVERY? Definitely not.

Horrible Experience with OnTrac and Ordering Items Through Amazon. Customer service seems clueless even when You Provide them with a tracking number and customer information. Recently Said Item Couldn’t be delivered. I never received a door tag or notification from OnTrac. Next update was that it was being held by them, so I called to find out why. Verified my information and CS Rep said would be out on the truck the next day. Waited next day and called and they said the item was delivered. Amazon text status said that the item was being returned to seller.
OnTrac had sent the item back to the Amazon Seller. Very Incompetent and based on othe reviews and experiences in other cities it doesn’t feel like I’m alone.