Pizza Hut

Ordered online and it said one and a half hour delivery time. I am 1 mile away. Hmm. I wish the website told me when i picked the store or before clicking the place my order button. Anyways, called the store and asked to cancel the order and they promptly did. End of story.

I just called and try to ordered a pizza, worst customer service. So I’m taking my business elsewhere

Never ordering from this location again. Terrible experience. Delivery driver showed up 30 minutes late and the pizza was completely cold. Didn’t have a microwave in the hotel room to warm up the pizza unfortunately.
Still tipped over 18% even though the driver wasn’t the nicest. He didn’t have paper plates and red pepper/​parmesan packets on hand like how all pizza delivery drivers should. Also he didn’t even deliver to our door. He called me to come pick it up outside! What kind of service is that? Pizza always get delivered directly to our hotel door. Room number was provided and everything.
Called the location to make a complaint and nothing could be done to be compensated unless if I wanted to wait another 2 and half hours for another pizza. No thanks. I’d rather just eat pizza cold at that point.

This place sucks! I placed an online order at 5:15 and it arrived @6:45 the pizza was so cold looks like it was pizza from the night before. I called and spoke with a supervisor and all she offered was to remake the pizza and it would take 3 more hours to get it or a credit to use within 30 days. If your service sucks why would I want a credit?! To top it off the driver was an idiot he parked and took 2 parking spots and and didn’t even have a Pizza Hut logo on his car.

Ordered pick up from here the other night. I was on my way home from work it was about 10:45 when I pulled up. To my surprise the store was open, but the door was locked! I knocked for a couple of minutes, and I’m looking through the door/​window and a worker is just staring at me and eating a piece of pizza, so I continue to obnoxiously knock as they close at 11 PM. The worker sees my aggravation and makes it so he’s not visible anymore. He finally opens the door wordlessly, and leaves me at the counter and goes to the back of the store! (At this point it IS 11 pm) finally a whole separate worker comes to the counter and gives me my order. A few other workers walk by the door way during this time meaning I was ignored by 4+ people! I get home and the food was poorly made and at this point cold and gross. Poor customer service. I would give them 0’stars if I could.

This experience was beyond annoying and overall, not worth it. I called in to purchase 2 individual traditional wing MEALS. This is supposed to include an order of waffle fries and also a choice of sauce. So I got to pick up the order and I notice that I’m missing the fries. I looked on the receipt to see it wasn’t even rung up correctly. I went back in to order the waffle fries and that took another 10 mins before we were on our way home. So we get home to notice that we had no sauce! I called in to complain and the guy I was speaking to had me on hold for 3 min, only to come back and ask «well what can I do?» sounding very annoyed at me. I asked him to have his driver bring me the order of blue cheese they forgot. I live like 6 min away. He says okay and that the driver will be there in less than 10 min. 10 min later he calls, asking me where I am and that he’s at the front gate in my complex near the pool. I go to this location and he is not there! I looked all over the complex for him for another 10 minutes before going inside to call him. He was very difficult to communicate with over the phone, he wouldn’t answer me half of the time when I’d ask what street he was on. I went out to the front of the complex again to try to meet him and ultimately ended up meeting him on the corner of where my apartment complex starts. HE DIDN’T EVEN MAKE IT NEAR MY COMPLEX’S FRONT GATE. Getting the blue cheese was a half hour ordeal. Like seriously? Real cute that they didn’t offer me anything for the bs. Not ordering from this place again.

I ordered a basket of waffle fries and boneless chicken wings. I placed my order at around 10:45. It is now 1:13 am and my food is cold, soggy, and all around terrible. On top of that, i ordered a tea which i did not receive. So, i basically paid for microwave quality food and a tea someone else gets to drink later. Cool. Worst experience ever. I will never order from Pizza Hut again and I’ll probably call during business hours to get my money back.

The general manager contacted me via phone and corrected the issue. My money was credited back to my CC.

Literally EVERY time I order from here, my order takes forever. I always go in at least 10 minutes after the quoted wait time and it still isn’t ready. Most of the employees are rude and don’t seem to care about their jobs. However the pizza is amazing. I always order the big box which is a great deal. I leave this Pizza Hut frustrated with my wait time and rude employees but knowing I have a good dinner ahead!

I am in LA and just tried to order a pizza for my boyfriend who is at a hotel on the strip. The delivery guy calls me and says he’s five minutes away… ok great. Then he calls me again to inform me that he is downstairs. Ok… I call him back and apparently he expects my boyfriend to go downstairs to pick up the pizza… he refuses to bring it to my room! WTF? Alex-​0, Juan-​1

I ordered delivery cheese sticks and pizza. Imagine my surprise when I opened the box of what was supposed to be cheese bread. It was stale cold bread with no cheese. When I called to see what I could do. I was hung up on by two employees after waiting on hold. They also refused to say their names. When I called a third time Christina the manager was very hurried and didn’t even attempt service recovery. She was very rude. Obviously I will never order from this location again. We work hard for our money and after a long day at work ordering pizza shouldn’t be this disappointing. I was told I could get a credit or cheese bread delivered an hour later. Frankly I am afraid of what they might do to the reorder.
Also, How on earth can someone trust a credit with no proof from a store that hangs up on their customers and refuses to say who they are.
I wanted to drive the pizza back to the store and get a complete refund. However I was told that is not an option.

My husband ordered pizza over the phone for delivery tonight and the price was a bit high. I called back n asked for the online special and the gal said we had to either have a coupon or order online. I had her cancel the order, told her it was no trouble n that id order online, and requested that the pizza be fresh cuz last time it wasn’t when I ordered online. It was cold and gross when it was delivered. Tonight the pizza arrived early, super fresh, and it was delicious! Using the online specials I got 2-​large pizzas cheaper than the 2-​mediums.

We ordered the Dinner Box using online ordering. We never had to call. It was delicious and right on time!

Does anybody know corporates number ??? I ordered one large pizza. it was already an hour that I hadn’t received it so I called to ask about how much longer it would be. «cristina» the manager on duty answered the phone and Sai it was on the way barely. I told her I hope it wasn’t cold because I was not going to pay for a cold pizza after waiting an hour. she said that iw wouldn’t recieve the pizza then so i asked «so is my pizza cold?» & she so rudely said «ok i will call the driver and cancel your order» & then she clicked ! Worst experience ever I can’t believe someone could be so rude!

Over half an hour and still waiting for my pizza they said would take 15 minutes… some people have been here waiting longertl than I have…

This is the worst pizza hut I have ever ordered from. The time before this, I waited an hour for my food and received it very near cold. I called and the lady said because I had taken a bite she was not going to replace my order and refused to give me her name. I had to go all the way to corporate on that issue. This time won’t bother, I found a hair on the burnt cheese sticks, the pizza was over cooked and the soda was warm… Are you kidding me? WILL NEVER ORDER FROM HERE AGAIN. I will stick to Russell and boulder. I took pictures of everything and will be uploading them soon. This location is disgusting, they have very horrible customer service and the food either comes to you cold or over cooked…

I am a college student at UNLV and my friends and I simply wanted to eat pizza. We placed an order around 1:45 and we were told it would be there at 2:15. My friend and I went down to the front of our dorm building waiting for an hour and no none showed up! I called in the store and the driver told me his driver was there ad said no one was there! My friend and I were standing in the front of our building looking for this car! As the manager had the nerve to talk down to me saying, «maybe you should pick up your phone when we call you next time.» Well fuck that guy. We had to wait another hour till our pizza arrived. Nothing against the pizza here, the pizza is not at fault. The incompetent fools working at this Pizza Hut. Never ordering from here again. Bless their incompetent managers heart.

Great experience, the girl gave me a coupon price of $ 7.99 for a large two topping even though I couldn’t find the code online, food was also fresh and great.

Terrible service! We ordered from the hard rock hotel and not only were they an HOUR late, when we called the restaurant they were extremely rude and hung up on us before we could ask anything other than if the pizza was on it’s way. We were looking for an affordable alternative for food before hitting the clubs and we were extremely let down. We won’t be doing this again.

After a long debate, my tired girlfriends and I decided to order pizza hut for a late lunch/​early dinner before hitting the strip. Terrible mistake in choosing Pizza Hut for delivery. Called and asked if they had any deals with pasta (one of my girls waned chicken alfredo), and they offered the $ 20 Big Box deal, which included 2 medium pizzas, breadsticks and the pasta. Delivery was estimated at 45 mins. Everything sounded great!
Or so we thought. 1 hour 45 mins, still no pizza. We called to complain — the manager offered us a sorry $ 10 off our next purchase coupon as compensation. When the delivery guy finally arrives, he has no pepers, no parmesan and NO UTENSILS/​NAPKINS, even though we had a pasta! Unbelievable. The pepperoni pizza and mushroom pizza were not what I envisioned — we had no idea it would be this weird square pizza, and for some reason the crust was unusually greasy. The breadsticks tasted off — hard, stale and flavorless (and came with no marinara, of course).
In short, this was a horrible idea and I advise you never to make the same mistake I did. Stick to Dominoes for delivery!