Popeyes

This restaurant is consistently slow. It seems like the kitchen is very chaotic and disorganized. The staff doesn’t really seem to care too much about guests or doing their jobs well. The food is usually a mixture of some dishes hot and some very cold. With the long wait times for food, I would still be reasonably happy if all the food was hot and fresh. But it is not.

This is my first time here. Had an urge for a chicken run. The reviews at the one closest to me, Sahara, received 1 star. So I decided to bypass that one. I went at 2pm. Lunch died down and there was just a small trickle of people inside but the drive thru seemed busy enough still. The cashier was courteous. She was helping someone in the drive thru so I patiently waited until she was ready for me. She took my order and asked her supervisor to take over the drive thru person who seemed oblivious to the myriad choices of chicken that they have, spicy or non spicy. After I ordered and paid, I could still hear the super trying to get the order correct for the drive-​thru genius who was still confused about what they wanted.
The chicken was crisp but pretty bland in my opinion compared to Church’s. Its cooked according to company specs, it’s just not very flavorful. I’d give them 4 stars but the chicken is just meh tasting to me so I give them 3. What do you ppl see in their chicken compared to my beloved Church’s?
All in all, I don’t think they deserve a 2 star. I can imagine how busy this place is at meal times, with people idling away at the drive thru, impatiently waiting for their crispy, but bland chicken. It’s probably a mad house at 11 and 5. I stay away during those hours. I can just imagine ppl getting cranky as heck, playing with their phones, only bothering to look up every now and then just to curse the employees. Ugh, no thanks. Non-​peak for me.

I hate refried chicken. Everytime i go there chicken is never fresh. Gonna go across the street at KFC hopefully a better place.

Seriously the worst Popeyes. Not for food, but the ingenious workers. no one pays attention to what you are ordering, they are always running well behind. Always behind on chicken, etc. Takes forever to receive an order.

Fast and friendly service. Clean dining room. Ordered the spicy chicken strips. Usually the spicy isn’t too different from regular at other places, but this spicy has some kick.
Just moved here from out of state and work nearby. Will be coming here again.

I wish I could give his place more stars bc the chicken is actually pretty good IMO. But the service is horrible. Absolutely horrible. I don’t know if it’s bc of horrible training or horrible management but the customer service here is severely lacking.
Waiting more than 10 minutes in the drive-​thru is ridiculous. Ordering spicy and coming home and finding it to be not spicy is ridiculous. No napkins are ever in the bag.
Placing your order in the drive thru is a whole other story. Be prepared to be cut off mid order by the cashier. Be prepared to have to repeat your order at least twice.
Sadly this is the closest location to my home so I will be back…
Update: just got home and I asked 3 times for spicy 2 piece thigh and a leg… and it’s 2 pieces of white. Smh

Clean place. I went around 6pm and it wasn’t busy at all, just a couple seated so there was no line at all. 1 register and the lady was nice and personable. Free refills for in dining. The wait time was minimal. They have $ 1.49 2pc thigh n leg on Tuesday.
*update! I asked for all thighs, I just now opened the box and it’s combined with «all» I asked for what their special was and i wanted thighs only, she said there was an 11pc chicken only deal, so that’s what I ordered. I don’t know if that deal was for all mix, but if I indicated thighs specifically then I should’ve been told otherwise.

I will start by saying if I could give a negative 10 stars then I would. I waited for 30 mins inside to be told there was no shrimp. Then they were out of red beans. They gave me no drink cup, napkins or fork. So I finally sit down to eat and then they messed up my order. The only thing they got right was the spicy chicken tenders and for the price they were only as big as my finger and I do not have big hands. I had ordered a cherry pie and of course they gave me apple. The line was so long that you couldn’t go up front to try to get your order fixed. I threw half of my dinner in the trash since it wasn’t what I ordered. Also they did not even give me a biscuit. How can they mess up that bad? This has got to be the worst service of all restaurants in Las Vegas. If you have a day or week to wait for your food and you like being surprised at what you actually get then have at it here. If not stay away from this restaurant!!!

My last experience was horrible enough but I guess I didn’t learn my lesson. I figured how could fast food be effed up a second time. Last time was over a 15 minute wait which caused myself and multiple cars to leave the drive thru. This time was not that long of a wait to order. But after I ordered I was told it would be a 10 minute wait for the chicken. Whatever I already waited in line and I was too tired to go elsewhere. Got home and got a tinkle of fries. I will give them credit maybe they’re concerned for my health?
What a joke. Go to the location on Rainbow.

WOW is all I have to say! I feel I lost brain cells just talking to the girl in the drive thru. Everytime I go to this place it’s like pulling teeth to get my order not just right but whoever is taking the orders seems to be dyslexic and can’t comprehend the difference between Cajun rice and Cajun fries. How this building is even standing still is beyond belief, I wouldn’t let the people who run this place operate a lemonade stand! Absolutely pathetic!

Worst Popeyes in town with rude yhat just don’t care. I ordered their tailgating deal for the game which was around 94 dollars. Gave them a 100 bill and they said «we’re not allowed to take large bills» and instruct me to go next door and break it. Unheard of a business that would turn away money even if it’s their policy not to accept 100 bills. I hope the owner reads this and realize what that his employees are ruining the business. I will never go their ever again. Plenty of Popeyes in town.

I am so happy that they got rid of the people that worked their before. Those people were horrible plan and simple. Who ever took over is doing such a great job. The customer service is great and the portions are better. Ever since they changed management I have been here 5 times in less than a month, before I go maybe twice in 3 months because of how horrible the service was. So with that being said I will be going to this location as often as I crave Popeyes.
Happy Unilocaling xoxoxo

It’s wrong how you over work that poor staff in there. I hope you get your franchised looked into because those girls were about ready to cry. No job should have any type of sadness for as much as they were over worked!

Customer service is definitely lacking. I come here often enough to know that a 20 minute wait in the drive thru needs to be a bit quicker. The last time I came here there were 2 cars ahead of me and I ended up being boxed in so I was in the drive thru for 20 minutes. I was asked for my drink order 4 different times. The quality has been slacking in their chicken fingers so I started driving to another Popeyes and it is so much better. The mashed potatoes was my favorite but lately it’s been watery and since they have to put the time it «expires» on the bottom of the container a lot of the times it was over that time. Since their expansion they just don’t have it together and I’m going to wait a few before I return back to this location. There are a few other Popeyes not too far from this one so the convenience factor isn’t an issue for me.

For my first time … I was a little sad the it took so long to order when not one person was in the drive through. Then my food took way to long and it wasn’t so good .
The young kids were talking and cursing and I heard the whole convo waiting for my food. I give 4 stars because 1. I was once a kid and your just a teen who needs money for shoes and clothes lol you don’t care about your job. Let’s be real! 2. the food saved the day!!! LMBO and 3. because the chicken is bomb lol
I think that’s good enough ! Ok bye !!!

HORRIBLE DRIVE THRU. Waited about 8 minutes at the speaker box only to be told to pull up to the window and wait another 3 minutes just for someone to tell me «the drive thru is closed.» No apology, no sign… No nothing. Awful display of customer service.

Possibly the worst fast food meal I’ve ever had. Fish and popcorn shrimp had a tasteless cardboard coating. They were out of coleslaw. The Jambalaya was seasoned rice with some chicken — nothing like any other jambalaya I’ve ever had. The biscuit was pasty. Never again.
Carole P.

Popeyes chicken is the best. And the dining room & drive –thru proves that. busy busy! But Dijon at the register keeps a smile thru it all.

Evening of MARCH 6, 2015
The previous reviews for this location are CORRECT! It’s dirty, so don’t plan on dining in. Which makes you wonder how clean it could be where the food is being made. Service is SLOW and orders are filled out of order, so a lot of frustrated people standing around.
Not only is the customer service horrible (the biscuit Nazi kid was super rude while taking our order and would not allow a biscuit to be considered a side dish. Other locations don’t have a problem with it) our basic order was wrong (ordered chicken strips, 2 out of 3 chicken strip orders came out with fried chicken with bones instead of strips and the biscuits were hard and cold). Unfortunately, they handled it like they didn’t care and we did not want to wait for chicken strips to be made. We rarely grab fast food, and won’t be returning to this place ever again.

Good grief 0 stars is more appropriate. Every now and then fried chicken is a good thing. It should be noted that this particular Popeyes restaurant is located in a gas station. Note to self: gas station chicken served by illiterate idiots is dangerous. At any rate we ordered an 8 piece spicy chicken only meal. The clerk, in pigeon English says «we ain’t got no spicy wing» so we say «ok fill the box.»
On the way home the car started to have a burned smell to the point I thought it was overheating. Well, it turns out that the chicken was so burned that it stunk up the car. When we got home, the chicken looked all withered and dark brown. One bite of breast demonstrated that it was severely burned. We had to throw the entire box of chicken in the dumpster. Cats won’t come near this sludge.
The health department will be notified.
Do not go to this restaurant.