Premiere Home Entertainment

This shop really knows their stuff. I was in the market for a new home entertainment system and decided to stop by and see what Première had to offer. I was happy to see they had all the latest tech for reasonable prices. Not only was the sales staff friendly, but they actually knew what they were talking about. Delivery was quick and the installation guy made it look easy.

Première Home Entertainment is fantastic. I love their space. You really get the full experience. They have several different home entertainment theaters set up so that you can see, hear, and feel what a home entertainment system might look like in your home. The staff is extremely knowledgeable and helpful. I love going into their store.
Rich, the project manager, he handles the technical aspect and design phase of theaters including lighting systems and full control systems. He is fantastic. Definitely someone you want to handle the design of your home entertainment center. You can ask him any questions, and he’s extremely patient. It’s hard to choose the right home entertainment at an affordable price, but Rich really works with you until you are happy.

Five stars X X X X X
This is an awesome shop. Their staff knows their stuff. I bought a set of Dali speakers from them and they shipped it for a very reasonable cost out to California. The packaging used was factory and the item was exactly as described.

As a long time customer of Première, in recent months (years) I have seen their service deteriorate. My husband and I had scheduled two appointments on separate occasions for projects, and Première was a «no show» both times. We are very busy professionals that do not have time to take off, especially for a «no show». While the owner was very apologetic, after several sloppy customer service misunderstands and inconsistencies in explanations regarding the missed appointments, I can no longer endorse or recommend Première.
Further, trying to remain loyal and giving Première a chance, we consulted Première on connectivity of our home gym in the garage. Première could not come up with an affordable solution. However, the young «tech guy» at Fry’s sent my husband off with $ 60 worth of equipment and we now have internet and TV in the garage gym. HMMM…
My husband and I love referring small, locally owned, great businesses, like Première, to our friends, colleagues, and family. Unfortunately, I can no longer endorse or recommend this company.
The success and excellent service provided by Première was actually provided by two exceptional technically knowledgeable and personable employees that the owner relied on. These two employees have separated from Première and are out on their own and are thriving! No wonder why service deteriorated…