Public Storage

Update on my move!!! I like that Molly made a courtesy call to make sure not only did my move go well, but to also remind me of my payment options. I am so busy getting settled in I forgot to pay my bill =-(. Thanks again Molly for everything.

I love Molly at his location she is so helpful! I sent in my 18 yr old son to get the new key to storage unit due to me losing old one and quote from my son AJ. «Mom it felt like family in there». Molly was helpful and professional… Molly we love you and hugs and kisses from The Flores Family

If I could give it zero stars, I would. My initial experience was good, but my second experience was awful! I have one storage unit in my husbands name, a month later I tried to get an additional unit for a family member, with the $ 1.00 first month special. Molly, as well as the district manager, told me I couldn’t have my family rent a unit under that special, because we’re related. The district manager told me that she’s in the business of making money, not giving it away. She was extremely rude, condisending, and unprofessional about the whole situation. I explained that we do not have the same last name or address. They still refused to help us. I thought referring friends and family would be welcomed, but I was sadly mistaken. I also informed the corporate office of what happened, they were less than concerned for me. We feel we were treated unfairly and made to look like fools in front of other customers in the office. I really hope this does not happen to anyone else.

Very helpful and excellent customer service. Molly answered all my questions and showed me 2 units and when I could not find the right one, she called over to another location and got me set up at the one on 5050 West Charleston Boulevard.
Love this place!

Not great. They raised my storage fee by 10% after only being there 6 months. Good old bait and switch. The unit was filthy when I moved in and the staff knew it. My unit never had a light inside. They just never fixed it. The «security» gate in this nasty part of town was broken and wide open maybe 30% of the time. So, to close it they would padlock it effectively denying me access to my belongings unless I happened to arrive during their «office hours». And there never was any notice of this odd practice. I arrived at 9AM one day and couldn’t get in. Worthless way to treat customers. I took all this in stride until the monthly fee was raised. I am not paying more for substandard service. Bye bye Public Storage.

I have no qualms about the place or the people working there however I was just moving some stuff in at 9 this morning and witnessed a guy that had obviously been sleeping overnight in one of the unlocked units and watched him go over to another unit and wake another person up. This was on the second floor near my unit in the back corner. Completely unacceptable, as any reasonable person would expect that this is a huge security issue, especially as my wife goes in and out of there on her own sometimes and now I don’t feel safe having her do that. Not to mention the fact that you’re renting a unit there under the expectation that it’s for storage only and you certainly don’t want people hanging out there after hours that have no business being there. I called them at the office and they acted surprised but not as surprised as I would have hoped. Moving on to speaking with their corporate office …

Moving across country is extremely stressful. We choose Public Storage for our entire household/​furniture. Barry was great to work with, very helpful, answered all our questions and assured us a safe location. I recommend this location for all your storage needs in Las Vegas, Nevada.

Just got a storage unit and Barry and Bryan where awesome. Quick, Kind and straight to the point. No time wasted with these guys. Thanks guys… Mrs. Maura

I just finished storing at this Public Storage Facility, Barry was a big help in every way. I would highly recommend this location to anyone looking for storage. Thanks again Public Storage

Bobby was a great help! He assisted my dad and I and got us signed up and assigned to a storage unit quickly! Not to mention his co-​worker (I forget her name) was very nice as well! I highly recommend this location for their services!

This place is awesome. Amanda the Manager is always concerned with the security of your belongings. I had changed my lock and she called to make sure that I did change it. I forgot to tell the office. Thank you for your concerns and the safety of our belongings. Highly recommend if you have personal belongings that you want to keep safe and secure.

The unit itself was good however there’s only 2 elevators to get upstairs and they’re on only one side of the building not really helpful for everyone in the opposite side. When I signed my lease they didn’t charge me for the lock and then expected me to drive back across town (where I was moving to) I told them I wouldn’t be able to until they were closed and then had work during their hours for the next few days they said I had to pay for it before I move in which I was doing that day so I had to get a manager involved to take my payment over the phone. I wasn’t going to be inconvenienced because they messed up. After tart everything was ok into move out. I scheduled my date online were it says to do so before the first for a chance on pro rate I was hopeful since I was only using it for 10 days. I call to make the payment nope you only get that luxury if you move out by the 5^th! When you rent homes you only pay for they days you’re there why should this be any different?! I know very well that they’ll put somebody in there the next day if somebody wants it and charge UA both full price sounds pretty scam like to me. So anyone who needs to move out do so before the 5^th or be prepared to pay full price

Really great customer service. The person that helped me was incredibly efficient and polite! I will be recommending this company to my family and friends!!!

I have used this location multiple times over the last 7 years. I have always had a great experience and the customer service has alwaya been top notch. Amanda is amazing, she is always helpful and friendly. She has a great since of humor a wonderful smile and always does everything she can to help out. I would definitely recommend this location.

Had a great experience with Donna, she called me the day I booked online to introduce herself and to confirm my reservation. When I arrived she was very helpful. The location of the store is perfect and feels very safe.