Sears

After unsuccessfully being helped/​guided by two different cashiers (who were way too concerned about me standing specifically behind a sign to wait to ask for help) I stumbled in to the auto section of Sears where I needed assistance with a garage door opener that I was gifted for Christmas. Wayne greeted me as soon as he saw me walked in, grabbed me exactly the item I needed, and easily did an online exchange that I had brought in. Super helpful and turned my experience around. Thank you Wayne!

Recently did some Black Friday shopping here and found some really good deals on tools. The store was very busy inside with some departments more chaotic than others yet still tons of people just wanting to snatch up a good deal. I am building a shed in my backyard and have been in need of a new drill so I can finish it as well a few other tools. I have been eyeing drills for a few months and indeed got the best price on black Friday here at Sears. The employees were helpful and I am amazed at how fast the line at the register moved because it was long but they were more than likely prepared for the madness. There is a rewards program that is worth signing up for if you plan on shopping here throughout the year and you can place an order online and pick it up from the merchandise pick up area. It’s easy and convenient.

I have been coming to this Sears location for years and really have very few complaints. I usually know what I am looking for when I stop by or it’s to pick up an online order. When I have an order to pick up, I just go to the designated area and if you know where the doors for the mall food court entrance are… head to that part of the parking lot and you will see doors with a sign for Sears saying customer merchandise pick up and they even have designated parking for those customers. Once inside I simply enter my info and then within minutes someone brings out my order. I do this often when I see a good deal online and don’t want to deal with looking for it in the store and then waiting in line to buy it. You can also earn points with every purchase as part of their rewards program if you order online or purchase in the store to redeem for stuff.
I recently came by on Black Friday and when I saw how many people there was inside shopping and how long (I mean loooongggg) the lines were, I wondered how bad the experience was going to be. Well, it wasn’t bad! I looked through the area with the small kitchen appliances and other home goods and wasn’t impressed at all. The area where the tools are was however spacious and they had plenty of employees on hand to assist. I was able to find amazing deals on some Christmas gifts for my hubby and even though the line looked horrendous it went pretty quick and they had every register (smart on Black Friday) open. I wish some of the other departments were bigger like other Sears locations, but the mowers and tools I have purchased here have been of quality and most of the Craftsman stuff has a warranty and I haven’t had issues with getting certain things replaced. They don’t refill chalk boxes (lines) free anymore and most measuring tape has restrictions, so keep that in mind for those of you that were used to getting those filled/​replaced for free in the past.

I’ve been a Sears customer for nearly 45 years. Up until this point I have always felt that they have delivered quality products and services for money spent. THAT IS, UP TO THIS POINT! I purchased a Kenmore refrigerator and have had service agreements on it as long as we’ve had the unit. About a month ago our ice maker stopped working. We called to arrange for a service call and it was about 1 week out. Anyway, the service guy came out and replaced the entire ice maker… so far, so good, except that it only made one batch of ice before it stopped working again. Well, my we calls the service people again but this time it’s not a one week, ITS A THREE (3) WEEK WAIT!!! Following up on that, I myself called to complain about the wait. I must say that every one of the phone spice reps, with whom I spoke were polite and friendly and seemingly tried to resolve the problem. Well, for Sears, talking about resolving he problem and actually solving the problematic two entirely different issues. Nothing more then a «Sorry, but we can’t do anything.» I was told the only thing left that I could do was write a letter… no one else was empowered to solve the problem. In the end, the whole situation is reminiscent of the scene in Planes, Trains and Auomobiles, where Steve Martin approaches the rental car counter only to be told «Your f####d.» This is the first time in all this years that I’ve felt cheated by Sears… and it will be the last. With the advent of Lowes and Home Depot carrying a good selection of home appliances, I will simply take my business elsewhere… permanently. All I can say, going forward is NEVER AGAIN! If I could have put «0» stars, I would have, but 1 star is the lowest. Goodbye old friend.

I like this Sears better than the Boulevard Mall location, maybe because it’s newer, the automotive department is close by, and the children’s department (which is facing the entrance doors, so you can see outside of the store) doesn’t feel like you’re deep in a dungeon (the blvd. mall’s sears’ lower level is in the basement). Upper level has children’s, home/​linens, while the lower level has womens, juniors, swimwear, jewelry, and shoes. The cashier desk is at the children’s department. I like the children’s department (this location doesn’t have as much baby care equipment as the Blvd. Mall store, unless I missed it, and it’s in another section) because we usually find something for our little guy here: lots of disney and other cartoon-​character themed clothing, as well as Carters, and affordable mix & match tops & bottoms, Toughskins clothing available in all sizes for toddlers and young children (Sears brand). The elevator is near the home/​linens on the upper level, while on the lower level, it is near the shoe department.
Yesterday was a Friends & Family event with an additional 20% off prices (coinciding with the «Back To School» rush in the mall, which was jam-​packed), not including clearance items. We had been here the week before (there were quite a few markdowns in the children’s department), and went back to the shoe department to see if our son’s size was available (we recently went over his wardrobe and shoes, and learned that his feet grew out of many of his shoes!); luckily, we found a pair of Joe Boxer slip-​on canvas shoes. Lots of benches to try on shoes, but someone left five pairs there, so I scooted them over to one side. I noticed that the swimwear was marked down to $ 9.99. A very long line at the main cashier on the lower level, so my husband checked with the jewelry department to see if he could pay for the shoes there; luckily, they said yes.
There were more customers here during the «Back To School» rush, but it wasn’t crowded. Besides the children’s shoes stacking up on one bench, the store was pretty much orderly.

do not buy any kenmore kitchen appliances from this place i have not had my range or microwave even 90 days and had the repair people come out 3 times already i am too done and each time they keep saying it just needs adjusting and the sad part is on the consumer affairs report everyone that has purchased kenmore ranges and microwaves have the same complaint… either it burns up your food or undercook your food and does not bake evenly, as for the microwaves what normally would take 2 minutes takes up to 6 minutes to heat up… their salesmen will lie to you about how good the kenmore product is… don’t listen there is well over 300 plus complaints.

Placed an order online that required in-​store pick up. Arrived the next day at Merchandise Pick Up and entered order info in kiosk computer. Nothing. We are informed that the item is a floor model and hasn’t been pulled yet. We walk back to electronics and find it. The salesperson unplugs it and we are thinking we are done. That would make way too much sense. Since we ordered and paid online for this exact unit, we must wait until it is ready for delivery. WTF? It is sitting right here. If we want to take it before the Sears computer in the sky deems that it is ready (maybe later in the afternoon), then we will need to pay for it again, and this time no warranty. Again, WTF? We are informed that Sears and Sears Online are different entities. Your issue, not ours. Here we were holding the item, with an online receipt, ready to leave, but it was not good enough. Manager intervention, frustrating explanations of the obvious, time wasted on something very simple. Does it have to be so hard? Sears is dying for a reason. Customer service in America is dead.

I have mixed messages about this place. I’ve been here before and have had OK experience but today is a whole different story. First as we r pulling up to sears one of people that work in the auto department was driving a customers car like crazy. We pull to get in line all I want his my tires rotated. I get out of the car and go stand in line and three people walk past me and do not say a word to me at this point I had no idea I have to go inside the store. Finally I stop a person and he tells me I need to go in as we r going in one of the employees gets into a car and drives it out and he was driving pretty fast as he squealed the tires. Now I am thinking twice about leaving my husbands truck here while I go shopping. I go inside to get in line there is not one person at the desk and there r already two people in line. These people r so slow after about 10 mins. One person comes in and then another still in line 20mins later waiting to talk to someone. Usually my husband does this but he thought it would be a good idea bc i was taking my daughter to the mall. Never again uggggggg.
Finally after 30mins we get help. Then she needs to go out to the truck to write down the info off the car, let’s see how long this takes… about 10 to 15 more mins for the person to get the info off my truck. Then she tells me about ab hr wait time that is fine we r going to go to a few stores.
Back to sears about an 1 ½ and I have to get back in line behind three people and again no one at the desks, where the hell r these people. As I am waiting in like the girl says to me that the truck is almost ready. Yea they r almost done I can go home and clean my house. Lol
10 more mins. Uggghg its now after 2pm we dripped off the truck at 12:30 its past an hr. I am ready to go home. That is why this is a mans job, lol

DO NOT BUY ANY APPLIANCE FROM SEARS, they sold us a damaged water heater! ! It’s been 3 days without hot water, we were going to install the new one last night when we opened the box it came in and realized it was dented. They didn’t even pack it in foam or anything, the box pretty much feel apart when we tried closing it again so we can take it back. This is unprofessional and ghetto and so are the sears workers !!! Also if you do buy anything here, check your shit before they load it into the vehicle or truck and find out how long the return period is because I’m sure as ive read online, it probably won’t work properly either. How fucking ridiculous this place is selling damaged NEW appliances and then telling us that we have to wait till they order a new one or drive across town for another one! This should have never happened in the first place !! And don’t even get me started on the return process where they run us around from one department to the next because they fucked up! !

Placed an order on line. Very easy process. Went to the store, walked up to a checkout counter and asked the girl where merchandise pick-​up was located. Lucky us, it was right around the corner! Went to pick-​up area, entered my info into machine, and someone brought my merchandise out within 3 minutes! It couldn’t have been easier!

The only time I go to Sears is for work on my car. They are really good with replacing car battery at no extra coast. Sears being located in the mall is a plus as I am able to walk around get something to eat.

I needed to get some new appliances and went to this store. Sears has excellent service on appliances so I was motivated to buy. Joe, the salesman, greeted me immediately and provided a no pressure presentation of the options available. Of course he pitched the Kenmore products but explained the features on the variety of manufacturers, their warranties and discounts and gave a comparative analysis. I have shopped at this Sears store for many years and find that it has great retail service and on hand merchandise.

A 1 ½ Stars from me! Dreadful! I spent the longest year of my life the fifteen minutes I spent looking for help in there! I wanted to know where the TV department was so I could look for HDTV’s. No one knew where the TV department was! Finally, by use of my OWN EARS AND EYES I found it, saw high prices and left, thank God! Good service is «How may I help you?» heard from many salespeople. I heard none at all, had the feeling it was because I was a white man in a store with Latino and Black salespeople. Unacceptable! Dreadful store!

This Sears sucks, but to be fair, every Sears sucks. Luckily, this location seems to only mildly suck. Like most Sears there is an abundance of space and few employees. They are willing to help, but finding them, while they aren’t with someone else or folding t-​shirts deep in an aisle, is tough sledding. Although they offer carts, grab a basket if you find one bc the carts don’t fit into any of the aisles :-/
Ordering online is a whole new animal. It’s so simple right? You get to shop at home and then simply pick up your items. Easy peasy. Only here at Sears, the machine where you would enter your order number to have your goods brought out to you was broken. Instead there was a piece of paper with a phone number to call. Weird. Instead I found an employee to grab someone from the back who quickly found my merch. They even brought it to my car. Win.
Overall, not the worst store in the world, but I’m not rushing to head back.
Tip: If you do order online, there is a separate entrance for merch pick up. Don’t hit the regular store entrance.

Do not order to pick up merchandise here. They are very unorganized and slow at this location. You’re better off driving 30 minutes out to a different location.

I came here on Black Friday to get some of the items listed on their cover ad for the big sale. When I got there is was complete chaos. They did not have any of the items that were being advertised for Black Friday and refused to place orders and the sale price. I waited in line for 2 hours to purchase another version of the item I originally went to just to listen to every single customer complaining about something that the store was mis-​advertising or refusing services for. When I finally got to the check out line the lady rang my item up as pick up instead of take out. So I watched them take my item away from me so I had to pull around back and wait in yet another long line of complaints from customers receiving the wrong item or not receiving their item at all. I had my item in my hand but had to wait to pick it up! Not to mention that when I first arrived at the store I asked a salesperson about the item I was looking for to which he gave me some nonsense answer. I will definitely not be returning here.

Sears is a wonderful store to shop at. But due to the service it sucks. My brother wanted to come to Sears to buy Dockers pants for work. While he was trying on pants, I went to ask the lady in the mens department to confirm something about the fitting. That Dum wench didn’t know what the hell I was talking about, and kept talking about cuffs in the pants and that her husband doesn’t wear dress pants. After finding the right style and fit we went to go see if we could order more and have it shipped to the house. Well she acted like folks don’t know how to use the computer. So I started asking questions that I knew she couldn’t answer, just so she would STFU or get the hint to leave. It took the cashier 30 mins to ring up 6 pair of pants and he still couldn’t get that right. The shoe department was worse. It’s been over a week and we are still waiting for more dress pants to be delivered-I’m sure Sear’s jacked that order up as well.

Argh! Thought I could get some simple tires put on my car at this location. Not a chance! They took forever and now the car shakes going down the road. Also, when trying to get it fixed, they made me wait for days! Forget going back… need to find another place to get my car balanced now.