Shepherd Eye Center

I can see why they are rated as they are. I find the people pleasurable enough, unfortunately they are under strict company rules, that they feel compelled to adhere to explicitly. I wear contacts, and had a appointment for such, when I arrived they insisted on giving me a eye exam also for glasses. Anybody who wears hard contacts, know that the normal protocol is to keep your contacts out 2 weeks prior to having a eye exam, this gives your cornea time to go back to its normal shape. I told them this but they insisted on doing the exam anyway. and not to worry. I am on medicare so they knew they could bill medicare, and they would get paid, obviously no questions asked. Being on a fixed income, and being cost conscious my out of pocket costs for glasses from them was going to be much more than the prices I could get online. I sent the prescription that they gave me in, and had glasses made. When they finally came back I put them on, and immediately took them off, as i was experiencing double vision. Because i almost never wear glasses, i neglected to take the prescription back to get it corrected. When I finally went back i brought both sets of glasses, and asked them if they could take the correct prescription from the 5 year old glasses, and give it to me so i could get the incorrect lenses on the new glasses replaced. The Shepherd supervisor checked the prescription, and said it was 2 diaptors. off, after all of this she still insisted i pay xx dollars for the prescription which took the girl 30 seconds to read. Mind you I paid xx the first time. They have a new type machine that reads it instantaneously. I said how can you charge me again for a prescription when the first one was incorrect on your part. Her answer, and her supervisors were that i waited to long to come back. I then asked them what the relevance was, getting no reasonable answer. Only that she would take it up with administration. I got the impression that she was highly intimidated by them. I believe she wanted to do the right thing but was to intimidated to do so,.I sensed this by her body language. Being on medicare, and them being the only provider in my area that accepts my hmo plan, i am stuck with continuing with them. But you can rest assured, i will not let this happen again. They are obviously more concerned about money than doing the right thing.

Be prepared to WAIT. Set aside 2 hours. I continue to go there because when I was looking for an ophthalmologist, two different people who didn’t even know each other immediately said «Dr. Emily Fant.» So I started going to her years before she was associated with the Shepherd Eye Center.
Here’s the story — you check in, fill out the forms and wait about 20 minutes for the first tech to do an eye check. Wait another 20 minutes for a second tech to do a different check and dilate your eyes. Back to the waiting room for about 20 minutes and then taken into the room where «the doctor will be in shortly.» 45 minutes later, Dr. Fant arrives, looks over the paperwork, does a check with bright lights, and tells you everything’s fine (hopefully). That takes 3 – 5 minutes. You pay and are out of there in 2 hours.
Everyone is very nice and they are obviously organized, but I object to so much unnecessary waiting. This is typical for them. If I had not had such glowing reports about Dr. Fant I might look around for someplace more patient-​friendly, but since this is only every year or so, I put up with it.

Ive been seeing Eye doctors since I was 10 years. This is the only facility I prefer in Las Vegas, the staff is friendly and the 2 doctors i have seen on 2 different appoints were great. They explained what was going on with my eyes and explained what was was going on with my eyes.

This place is very well-​organized. A different technician administers the various tests. Think The Emerald City where Dorothy goes from one station to the next for a buff here and a shine there. Then the Wizard comes out from behind the curtain to give the final decree. Dr Reddy (female) is a wonderful wizard. Special kudos to Stacy who smoothed out a stressful time and did me a big favor. Thank you.

I went back for a re-​check. After recieving a eye exam with 4 letters on it, I was asked did u memorize it? How could I not, it had 4 letters! Dr Hansen checked my IOL’S, and then recited his evaluation from his memory. He said I have 20 – 20, then handed me my glasses. Lol. I’m not that stupid! I’ll find somewhere else that has some compassion to have this issue corrected. Too bad Sheperd failed but they will never admit it with their god-​like egos. Be careful here, be smarter than them, its easy.

I am extremely happy with the service and staff at Shepherd Eye center, I had never been to them until I went for an eye exam and had cataract surgery on Aug 3^rd and 17^th. I had to have drops 4 times a day for two weeks and not rub my eyes. the surgery was successful and I only had to have a pill to relax me before the 10 minute surgery. There was an anesthesiologist who was available if I needed to be sedated if I wanted, but I chose to just take the relaxer. There were a number of drops before the surgery to numb the eye and I was asked to keep my eye closed so it would dilate, so I was in a recliner tipped back until the eye was ready. The whole surgery was in a recliner, a very comfortable recliner in the operating room. I was very comfortable and went to have lunch when we left the doctors office. The next day I went back to the doctor, where ever he was scheduled to work the next day, my appointment was at 7:45 AM. I got to see the doctor who performed my surgery and he checked my eye and asked if I had any questions. My final exam will be on October 2^nd, and I can see fine. I will be taking cookies to the wonderful Doctor Alder and his staff, and I was also told I could change my appointments at any time, just call. I am a senior and have Humana HMO the charge for each eye was $ 50 and office calls are $ 10. Since my brother in law in VA. had to pay $ 500 for each eye, I think it was a bargain. the people who complain, probably complain about everything, it’s a good thing it is a free country. One last thing, there are four offices around the city for convenience, one is the surgery center. I went to all four and was happy with all of them. They even give you a map, if you ask. Thank you Shepherd Eye Center.

I had cataract surgery on ⁵⁄₂₁ and ⁶⁄₃ & feel compelled to advise of what to expect. When entering you’ll see a crowd of waiting people (mostly us seniors) & soon find it’s run in assembly line fashion, lacking in friendliness. You’ll wait to see 2 technicians (on ea. visit) to test you before seeing the doctor, & before leaving you you’ll sit down with the «finance» person. The customer service throughout was mostly lacking & I didn’t feel important.
You’ll be given a sheet on post-​& pre-​op instructions, but won’t know about this: ALL surgery is done way out on Pecos Road, & you’ll have a hood over your face in surgery. The O.R. is also assembly line & it made me nervous because nothing was explained & they were short-​handed. Even though I spent time with a lot of employees & doctors, I was not told the DETAILS: you’ll use 3 kinds of eye drops & put them in 12 times daily for 6 weeks & you’ll not wear any eye makeup all that time. You can’t read for the 1^st few days. The day after, though you’d love to celebrate your «new» sight, you’ll look in the mirror & see many wrinkles, your thin hair, your teeth needing cleaning, & a dirty bathroom.
I was mistakenly sent 22 mi. to the Pecos Rd. location (& given wrong directions) for post-​op & wasn’t told I could see a doctor once I drove that distance. I received no call backs on my first 2 calls for info because they insist you use their web page.
Dr. Ravi Reddy told me I would have perfect sight in left eye, & with right eye there’s a chance I may still need glasses for driving. That’s true for the left eye but… I now cannot see more than 8 feet in front of me whereas before I needed glasses only for driving & T.V. So, I really need glasses even when I WALK. The big questions remains: why did I have the right eye done & what went wrong? I had myself seen by 2 other doctors there post op, but still have only been given excuses.
Let this be your judge.

When I called to make the appointment, we got a very rude person who reprimanded me for waiting so long to make my children’s overdue appointment (we were only 2 months past the yearly appointment time).
The quality of the service is wonderful, but the wait was exceedingly long. We waited half an hour to be called in initially, and then after they dilated my kids’ eyes, they sent us to a second waiting room. We waited nearly 90 minutes. At the 30 minute point, they told us the kids’ eyes were ready, and it would just be a few minutes, but that turned into another hour. No one apologized for the wait or checked on us.

In and out in 70 minutes. I had a refraction and full eye exam, including having my eyes dilated. My appointment wad at 8 20 and I walked out the door at 9 30. Since I had never had previous service in less tha 2 and a half hours I was very pleasantly surprised. The receptionist, techs and Dr T. Reddi were all friendly and professional. I will need a follow up visit and because I can be flexible with their locations I got one for three weeks from now, not the usual 2 or 3 month wait.

Dr Ravi Reddy is the absolute best eye doctor I’ve ever had. He takes the time and explains everything so I understand. He looks at you when he talks with you. Huge. Dr Reddy removed a cataract from each eye and my vision is nearly perfect with NO PAIN. In between surgeries I needed to be fitted with a contact lens for the bad eye & Jenny was exceptional. She was understanding, patient & helped me through the difficult time. Thank you Jenny and Dr Reddy for all that you do.

I just called the center to make an appointment for a lasik consultation. First, the lady who answered was talking to someone else while trying to talk to me. Next, she said it is $ 175 for a consultation! Unbelievable, I have had 3 consultations and they have all been free. I explained that to her and she said ok have a nice day. Greedy money hungry place! Look elsewhere. Abrams institute: Dr Abrams will do some tests and talk with you free. If u want go further he will charge u 150 for another evaluation, and that will go towards the surgery if u go with him. Dr. Joesph Lee in LA will meet with you free to consult, peroid.

I have been a patient for almost 2 years now. I called today to make an appointment and was greeted with the RUDEST most smart mouthed unprofessional person I have ever spoken to! Her name was MICHELLE (she refused to give me her last name). I was taken aback by her complete ruddiness it was appalling! Trying to make my yearly appointment, clearly I know I need to call several months in advance in order to get an appointment and THAT is what I was trying to do. I really don’t need a smart mouthed bitch answering the phone! This makes your practice look HORRIBLE! Your phone staff is your first point of contact with the public and that person should be the happiest person on the planet as they are representing your business! I will be contacting her supervisor!

Shepherd Eye Center is the hands-​down best ophthalmology practice in the city. The doctors are caring, compassionate and exceptional. The staff was efficient and kind and the office is very clean. We will very impressed with both Drs. Reddy and had very professional experience. We will definitely return and recommend this office highly!

Initially I was just driving my Mom here for her annual eye exam with Dr. Carolyn Cruvant; since that involves dilating… I was her DD. The place is deceptively large once you step inside, with many Doctors (I want to say six or more) I’d volunteered to fill in any no-​shows since I’m seriously overdue both an exam and new specs… five years on the exam for my distance-​only specs — and nearly a year since one of the lenses popped out of my «rimless» Versace glasses as I was changing outfits for holiday soirees — making for a nail biter of a drive to Jade and Scott’s amazing gathering post black-​tie event on the Strip.
There are two waiting rooms, in one you fill out paperwork, then they call you back for exam part one, and send you back until you are called back for exam part two and dilate your eyes before you see the Doctor. Kind of tedious with all the back and forth, but you also have a chance to peruse their selection of glasses. Mom quickly found a pair she dug, but their designer frames were severely lacking IMO (less than a dozen total) so, even though I managed to also see the Dr., I did not choose to purchase frames/​lenses/​anti-​glare/​zombie Appocalypse protection upsell.
Though we have different insurance it only cost a copayment each, Mom left with a promise of picking her glasses up this week, myself with a new script and by the time I was through, her eyes were fine to drive.
Only complaint was with such huge waiting rooms, it was super noisy and LOTS of people seemed sick: coughing, spewing, snotting, etc. Made me wish I was sporting a surgical mask as several were. And, I was sick Sunday, don’tchyaknow?! Coincidence. .dunno. But I docked a star for possible flu: Ebola:Monkey Pox exposure during our three hour tour.
Unilocal 100 Challenge

I have had my glasses for about 2 years. I have had to replace my lenses 3 times due to weird round like cracks. They look more like some film is coming off. I had to beg them to replace them the last time. Now it’s doing it again. They said there is no film on them. Now they won’t replace them again and I’m stuck with them and broke. Very frustrated!!!

Took my niece for a follow up from a eye surgery ten days prior. The place was packed and it was 9am. Checked her in without any of the 6 nurses in the immediate reception area even looking my way to even say good morning but sign in here is pretty self explanatory. After we sat for about 30 minutes, we were called back into a room. We told the nurse we were there for a follow up (duh what’s the point in having a chart if you don’t bother to read it, but I digress) we were moved to a small dark corner that was the pediatric corner (literally a corner) we saw the Dr 5 minutes later, did a quick exam while a nurse dictated results. He was personable to my niece and she liked him he remembered her which is all that really matters. One more follow up was scheduled. Easy to do. Not sure I would choose to come back here for myself. I certainly wouldn’t for just general eye care, too busy but were highly recommended for the pediatric care and the type of procedure that was done.

My wife & I were referred here via CareMore & Dr. Tushina Reddy was recommended by our prior ophthalmologist & she is fantastic. Our experience was first rate from the moment we entered the office until we left. All of the staff people were so friendly & cordial. This appears to be an extremely well-​run office — we couldn’t have been happier with the care we received.

Highly recommended! I saw Dr. Ravi Reddy and he was very thorough and asked me lots of questions about the changes in my vision. The staff was very friendly and professional. The facility was extremely clean. The one thing that could have been a little better was the variety of glasses they had to offer in there optical center… but I did find a cute though :)

My insurance carrier is a Humana HMO and I am required to be referred to specialist. My referral was to the Shepherd Eye Center for a glaucoma exam. I called to make an appointment and was told that my copay of $ 25.00 would cover the complete exam, as well as the reflective exam. The caveat, I was required to pay $ 30.00 for the results for reflective exam. I now have an appointment with the Nevada Eye and Ear. The results of my reflective exam were with their compliments.

Shepherd Eye Center delivers top notch service. They are extrememly busy with most patients being elderly, however, with that said, they effieciently move from patient to patient fairly quickly considering the amount of people waiting. It still takes quite a while though. Be prepared to wait, but you will be moved from room to room very efficiently corresponding to your treatment. When it comes to treatment, you will be very pleased with the results.