Soma Intimates

I’m a fan of the company– have gone out of my way to get my bras here for the past three years, despite the fact that they don’t have as many locations as other shops. The service and product quality typically make it more than worth the extra effort. After my experience at this location though, I might stick to the online shop in the future.
Ordered online during a sale and bought 3 bras for just under $ 93. Came in to exchange for correct sizing. Was helped by a polite lady, who then had difficulty ringing me up. Another associate stepped in to help, and declared that my «new» total was $ 93. When I asked them to double check that my credit had been applied, New Associate tried to imply that the price increase was due to my switching to another bra style with a higher price tag– high enough to make me double the price? Staff seemed unsure how to exchange my purchase, or else were deliberately trying to return and re-​charge me full price for my exchanged products (probably to meet a daily sales goal). It literally took around 15 minutes for me to be correctly cashed out. I’m not sure how that happens, and why I had to point out that it was not correct.
Product is great. Staff can be great. But I get way less hassles ordering online. Sign up for their email newsletter for sale alerts and the occasional discount or panty freebie.

I like Soma items in general… But twice in one month I have walked out of this (Summerlin Downtown) store empty handed — after selecting about 200.00 worth of apparel. I walk in and immediately get stalked by a woman who studders and sneaks up behind you and reads you the size and sign/​price per item. Hello — I’m capable of reading the tags. As politely as possible — I said «i m good, I can read the tags and really don’t need any help right now» I walk to the next rack and stalker lady is back, studdering over my shoulder reading me the sale sign and tags. REALLY? WTH. I decline once again and say I’ll call if i need help. Now I go to third rack and creeper shows up again — at my shoulder WTH lady. PERSONAL SPACE !!! I put all five items down and walk out.
Managers — you really need to explain «PERSONAL SPACE» «BODY LANGUAGE» and «VERBAL CUES» to your employees. Ugh.