Southwest Airlines

We paid 60 bucks more online to what we thought will get us a good number for southwest airline. Well, they gave us the last number or close to it in the A section. In the airport, they will charge us $ 30 more if we want a better number. Crazy isn’t it? They get you coming and going!

Took us over an hour to check-​in for early international flight. I usually do bag drop off without problems but with international flights, you have to wait for full service. Why do you have two attendants for several flights is beyond me? As SW adds more international flights, they need to add more full service attendants. Finally the manager came over with about five other attendants after people started yelling about missing their flights. Where were these employees?

Bad customer service. If you want to get warped to being bullied in high school along with all the perks of immaturity, go on this airline.

Had the loading ramp hooked up to the plane in a timely manner we could have made our connection just three gates away. But ten minutes of waiting for an offload ramp is ridiculous and makes it obvious that if there is a coordinator for timely job execution they need to be replaced with someone who cares.

I have flown Southwest regularly for ~6 years straight now. I’ve never had any major issues, the staff has always been nice, there aren’t really any crazy hidden fees or other microtransactions, and they have a good drink selection :)
I like the open seating approach, too. It is flexible and I think it actually speeds up boarding.
Has a flight or two been slightly late before? Sure. But things happen, I get it.
On the whole, love ‘em.

Very unhappy with the seating style. I should not be forced to stand in numerical order based on some mysterious choosing. Change this and I’ll come back to southwest. I’m going to an airline that assigns seats or has open seating.

This was my fifth trip over the last year on Southwest, and each trip, either on the way to my destination or on the way home we had a very long delay for different reasons!!! And they all sucked!!!
The only good flight I had in the last year was the one I had on Delta Airlines!

Worst customer service. Try to never fly again if I can with SW. I paid for a flight $ 75.00, scheduled to fly out at 6:55pm flight to San Diego. They have 3 earlier flights that are not full and now they want me to pay $ 244 for the same flight at an earlier time.
By the way my flight is full.
They are losing money and a customer.
Don’t fly an airline being financial greedy.
Other airlines allow you to jump on and so does other locations besides Las Vegas SW Crew the worst.
They said it makes since, but pay us the difference and they would still sell my seat.

We travel to Los Angeles quite often and Southwest has been a great inexpensive and convenient way to go.
Its about an hour flight and carry on bags are au gratis. Quirks are seating is first come, but for an hour, its alright if I don’t sit with my husband.
No frills but completely worth it; there are no movies or fancy snacks. Have a peanut or two. (if you’re not allergic)
So far 28 of our 30 flights back and forth have been on time. Way to go– literally.

By far the worst experience with southwest! They keep giving wrong information. The only reason I’m still flying southwest is because their airline tickets don’t put a hole in your pocket and the bags are free. First my flight is delayed to 8:25, then they said 9pm. It then goes back to 8:30. Giving us hope that we’ll leave earlier. Then they change it again to 8;45. They finally board us and as soon as everyone is seated and suppose to take off soon, they say they got a message indicating that we will not be taking off to 9:30. What’s next? Keeps going back and forth: they should seriously get their facts straight before announcing inconsistent information. Now we’re stuck in the plane waiting when we could at least be walking around in the airport. Irritated!

We flew on flight 4790 from Orlando to Vegas on 6−22−14. When we boarded and were waiting for everyone to sit down, one of the female flight attendants got on the P/​A and asked people to place smaller carry on bags under the seats. When some weren’t listening she said «Ok, no one is listening so I guess I’m just talking to myself, Blah, Blah, Blah…» Which I found very unprofessional. Later, the same attendant was cleaning up after a child got ill and again announced on the P/​A «People, please don’t put your heads out in the aisle while I’m trying to clean, you’re just in my way. If you’re going to do that feel free to clean it up yourselves.» Again, very unprofessional.
The rest of the crew was pleasant, but this attendant seemed quite callous and rude. This lessened our flying experience. A male attendant also announced «if you paid more money, you’d be on US Airlines right now» I have no idea what he meant by that but I took it as though he thought US Air was a pricier and therefore better airline. At least that’s how I took it. Add the rude Mr. «William» at the Orlando check in counter with the condescending attitude about baggage weights like we were idiots, and this was not a great experience. I won’t be flying SWA any more.

Rarely delayedr egardless of the airport, free bags, no charge for schedule changes. How flying should be.

Same deal, same review.