SuperPawn

Feel like getting ripped off and talked down to? Look no further than this Superpawn location.

I’ve always loved this shop. They have the biggest stock and selection of jewels, tools and electric. This place keeps getting even better since they got the new manager (Josh) have better verity and nicer service.
I never pay full price anymore for diamonds, only buy it at super pawn for a third of market price.

So after speaking with josh we got everything handled 100%, & he wouldve felt the same way as myself & understands where I’m coming from & ensures no1 is made to feel like that. He’s a down to earth person & only wants the best name for his store

This place gets 5 stars because of Amanda! The first associate was nice but wanted me to go to Starbucks or somewhere to use the wifi so I could turn off my iCloud and Amanda was so nice she turned on her hotspot on her phone so I could use her data/​wifi. That was definitely going above and beyond for a customer. She deserve a bonus because of her I’ve found a pawn shop I like and I know exactly who I’ll be asking for.

The new management team has made a huge difference with our experience here. Meg does an outstanding job of providing excellent customer service as well as Sebastian and Caitlyn. We are happy to do business here and they have great deals on high quality items.

These guys are nice and honest. The manager is Josh and he gives a super good costumer service. I’ve had a really good experience buying two rings from him.
Josh is the best.

Great Customer service! Kris along with Scott assistant manager were very friendly. The store has great customer service, attentive to all customers. Great place to find good deals! I live in California and every time I go to Vegas this is the place to stop! The 4 hour drive is totally worth it!

Sales associate named Ella was rude and unhelpful. She seemed as though she did not want to assist me and before her ever even acknowledging me she she looked at me not once or twice but three times.

I reentered Superpawn. And i was greeted shortly by Scott. Honestly I didnt recognize him but he greeted me and apologized for our last encounter. I also conveyed my apologies and regret. In any case I have to say he was far beyond my expectations of any companies employee. Thank you so much Scott for welcoming me back to one of my favorite stores. Thank you Superpawn and Scott.

Everyone is so nice and easy to work with like Scott, Sebastian, Ella, Anna, Virginia an Ron love this store so much Ahmad the shot out to them all kiss until next time

I frequent many pawn shops in the Vegas area in my spare time. This is one of the best shop I have seen in years. All of the staff are every courteous and make you feel welcome and always give you the best attention. I have known The Asst. Manager, Scott from another branch of Superpawn. After Scott started at this shop as the Asst. Shop Manager, it is even more awesome to go to this shop. Scott has the best temperament for this stressful job and treats everyone cordially and politely. His Customer Service skills are amazing and has to be appreciated. I work for a big corporation in Vegas and I would hire him any time for just the kind of soft skills he has. He makes my day, every time I go to this Superpawn! We need more people like him everywhere!!!

Great customer service by Christopher and Kris. Also, great selection and price of electronics. I would definitely be back.

I wanna give a big thank you to Scott. He was very courteous and his customer service was great. Overall had a great experience here.

Pawn: not so good:(had purchased a cool ring for about $ 3000 from them. When I tried pawning it they didn’t want to loan me even $ 1! I had to make some phone calls and I had to tell them who originally sold it to me, how much I paid and which day I originally purchased it. I’ve never heard of this before?! What a mess! Luckily I was able to get all the info and got a loan 25minutes later. Be very careful when purchasing JEWELRY there.(FLAMINGO and MARYLAND location). Remember the date you purchased, who you bought it from and exactly how much you paid or YOUR $ 3000 may not be worth a dime to them:(WOULD NOT RECOMMEND as I felt embarrassed paying over $ 3000 for a ring they didn’t want to loan me $ 1 on. –terrible

These guys are good, customer service is quick and they know there stuff for sure my new go to shop!

Came here last year to pawn some video games as I was in desperate need for money at the time and I got to say the customer service is really good here and the people are attentive and always ask any questions that you have to ask the only negative is they don’t give you much for older games or older systems like the ps2 and when they give you something for kind of older games like the Xbox 360 they don’t give you too much for any of the games which is what I got for the games I pawned outside of that they have anything that you need for a reasonable price and they do loans as well I do plan to come here when I’m in dire need of cash or looking for something for a reasonable price whether it’s dvds or some other equipment I might want to buy.

Came here to purchase an iPad a couple days ago and the sale went smoothly with Vargas. He gave great service. We found a something wrong with the iPad so we decided to exchange it, and we did the transaction with my credit card. My bf called to see if I had to be there for the exchange and the lady he was talking to said no, it shouldn’t be a problem if it’s just an exchange. So he goes in without me and an older lady (not going to mention her name) says that he is not able to do the exchange without me, and he told her that the other lady said it would be fine but the older lady said «she’s new and she doesn’t know anything…» Seriously. So whatever, we come in today and it’s the same old lady he had an encounter with yesterday that «helped» us. He found something else, blah blah blah, she needed the manager for something and all he did was ignore her. He was a short asian guy.
This place needs to get it together, I’m sure it’s not everyone in here but they all need to be on the same page.

Time to update my review. This pawn shop is still one of my ‘go to’ shops in Vegas if you’re looking for jewelry or cameras. Whenever we come back to Vegas, we stop by here to see what they have. On our most recent trip, we bought a few pieces of jewelry. We’ll keep coming back.
Return Factor — 80%

The Management at this location is horrible and the employees lie in your face and deny anything they have said previously. The five foot nothing Latin male Supervisor/​Manager whatever his «Important Underpaid» self title is was very unprofessional and rude. We found something we were looking for that was 2000.00 retail that we could buy for 500.00 which of course is a fraction of the original cost.
We had a layaway that we canceled and were told we would get full credit towards other merchandise and the female agent told us they waived the $ 10.00 cancel fee.
We decided to look at other merchandise then decided on keeping the original layaway item and just paying the balance to purchase it out right. Now keep in mind this all happened within the same visit within 20 minutes or so.
We see they added the $ 10.00 to our balance and I inform the lady who just told us they waived the fee that it is added. She looked at my bf and I ands says yes you owe the 10.00 even though you canceled and then decided on purchasing the original item the same day.
We said what do you mean as you informed us you waived that fee as a courtesy less than 10 minutes ago??? She looked at us both even though we both heard her and denied it. Then her «Manager» comes over and says no you are paying it I am not waiving anything! I told him I will spread word on this type of negative and dishonest service they provided me and he replied, ok go ahead and walked away. Wow, I have never been treated so bad in my life for making a purchase.
Wow so you mean to tell me they are not going to hold their employees accountable for what they inform customers? Bad, Bad, Bad!
We know is only $ 10.00 however it is the principle of the matter, dishonest employees with Managers that will back them up when they have mislead a customer is wrong.
We just made a $ 500.00 purchase and they chose to lose a future sale over $ 10.00? Not a very smart or savvy way to operate a business at all as there are way too many other places to do business with in Las Vegas.
I will not do business here again EVER and I will let everyone I know hear my story! This could have been a nice business transaction however they chose to make it ugly which is most unfortunate.
The 1 star is for the only employee in the store who treated us good and that was Tony. Thank you Tony for doing your job it is a shame you have to work for such Assclowns though.

My wife got a yellow gold necklace as a gift (from our kids, not me, I know better), but she wanted a white gold one. The lady who waited on me at the Flamingo location was very helpful. I basically traded in the old one and bought a new one, which was really a good deal for me. I’ve also bought my wife diamond earrings here at a good price. They appraised out fine when I moved and need an appraisal for insurance.