Terra West Management Services

I am currently president of 3200 homes HOA and we been with Terra West for past 9 years. Terra West has good customer service. Pricing little bit hight but I think it’s worth for the great serive. Terra West still have alot of improvement to make but out of all the Vegas HOA management company they are ranked the highest in my books.

A first class representation of the real estate management industry.
My wife and I lived in a rental property managed by TerraWest for 2.5 years here in NV. Never once did we experience an issue or hang-​up regarding maintenance needs for the house. We had never rented before, so we did not know what to expect from a real estate management company. The previous tenant of the rental house we moved into spoke very highly of TerraWest and how responsive they were to any maintenance problems he may of had.
My property manager, and her team, were prompt and friendly with every interaction we had over the course of the subsequent 2.5 years we were in the property. I simply would send an email if there was a problem (plumbing, AC, appliances, etc.) and within 24 hrs (most of the time within 30 minutes) there was a response detailing who will be calling me to set up a service visit or how to resolve the problem myself.
Truly, the professionalism that the TerraWest staff provided me and my family over the course of our tenancy was incredibly refreshing. Our experience, with this being our first rental, was exceptional and had we not bought the rental (TerraWest was instrumental there, too), I would have searched exclusively for another TerraWest managed property.

Five Star Service. Period.
I’ve lived in many homes in three different developments, all in different associations. Terra West is, by far, the best I have corresponded with. They are a testament to what the word «service» means and I do hope they stay on board within Centennial Hills.
As a community this past year, we have seen criminals and wrongdoings more than ever. I contacted Terra West earlier this year to beef up the security for our subdivision and not only did they deliver their promise, they went the extra mile by implementing Unity One, Inc, a five star Google rated security company. There’s nothing more secure than knowing that armed guards are within 10 – 12 minutes reach.
Thank you Terra West for your continued professionalism and service. I highly recommend Terra West for your association management needs.

I appreciate their customer service and open communications. Anytime I had a question, maintenance repair or anything relating to my rental property, they were extremely prompt and helpful on getting me an answer.
I would highly recommend them to manage your investment property! A+++

So far so good with Terra West. Upon moving in the property I rented had a couple issues that they responded to quickly, all were fixed right away. Transactions at the office were handled promptly. Christine and Alice are awesome. Thank you!

We have been renting a house from Terra West for almost 5 years. We are very happy with their attention to our repair and maintenance concerns and response time is extremely prompt. Our property manager Joyce always makes us feel like we are more than «just» a tenant and while I understand that essentially she works for our landlord, I know she keeps our best interests in mind to the best of her ability. We would definitely rent with this company again!

‚Absolutely no interest in helping you with anything. Snarky, attitude call about an issue that was legitimately something I needed to know about. Why, and more importantly, how, do these people get paid to be so nasty? Send a message with you money, don’t hire these people for your property management needs.

Depends who manages your HOA, no uniformity in customer service. I have a few properties in Las Vegas, and work in an industry that interacts with HOAs. Terra West is all over the board. At my house, the HOA «manager» (Cheryl) is arrogant, but at one of my other properties the «manager» (Tammy) is tough, but listens and acts. I have seen a decline in my current home’s HOA enforcement, with regards to CC&Rs since Terra West took it over, where as my other property has become much better. I have caught Cheryl in multiple «untruths» not really lies, but just lack of knowledge. Their vendors are usually less than solid in their trades, I have found, and you really need to follow-​up on almost anything you send to them. Maybe they can improve with some training and customer service basics.

Being a multiple property owner, I have my share of HOA dealings; and this one is by far the WORST. I have called, written and emailed to request a pool key to the community for months now; and no one ever responds. No one ever takes a phone call there. You are always directed to a voicemail in which no one EVER returns your calls. I have paid my association fees on the exact same date for over two years with no late fees, and once I wrote a nasty letter to them (which they did not respond to) and now all of a sudden I have a late fee every month. I don’t know how they run the place without any customer correspondance, but they get away with it.

The worst. Rude, impatient and unprofessional staff, Stacy especially. Constantly drops the ball. Simply fixes and questions are treated like a bother and they don’t call you back. One of the agents (Stacy) hung up in me today, whilst yelling at me. It’s unbelievable how a whole company can be so trashy. I plan to call back and speak to a manager or supervisor about the way they treat people who have NEVER missed a rent or hoa payment. I also keep my house well manicured, music low and pets inside. I have NEVER been treated this way in my life. Know I know why we should have purchased instead of leased. Ugh!

Admittedly, on paper, my reports do not look good. Bad credit history — sketchy rental history, etc. Explained by — first one parent in bad health and, moving back in to care for, second parent bad health and moving back in — taking acre of all expenses –then a bad eco turn in 07 — all adds up to bad credit/​bad rental history. I put this all in the app to Terrawest,
I sat and talked with the PM and stated my history doesn’t look good on paper — but they took my 80 bucks, ran checks, came back with doubts and how I needed to relieve those doubts (extra deposit) — and after I jumped through all of their hoops — they denied me. Despite that I am an executive in commercial property management with a very stable company.
Mind you — the unit I toured had sat vacant for over three months — and it showed. The refrigerator unit had an auto ice-​maker that had a block of ice in the tray, with frosted edges — bad for water lines. The smoke detector was missing, The entry door casing had been severed (not split) and the main cable outlet was just hanging from the wall — all indicating that the PM really doesn’t pay attention to their clients’ investments. When I brought this up to the PM, the response was, «Well, I know it’s been on the list, but we’re waiting until a tenant moves in to get it fixed.»
Really? Neglecting your client’s appliances? Neglecting an obvious damage to the FRONT door? Neglecting eyesores like open outlets?
And I don’t live up to THEIR standards?

Good news is they got a few 5 star reviews. But the truth is, as a multiple homeowner, I could really care less about how the company treats «vendors». As posted in other reviews, these guys use your (Our) HOA money to hire «security gaurds» to patrol Southern Highlands. Guess who comes if you call the police? The gaurds? Nope. LVPD. The «gaurds» are here to write violations and only write violations. They drive the area writting you tickets for anything from parking on the wrong side of the street to having tire marks in your driveway. They always seem to be more rediculous than the last.
It would be nice if my automatic gate worked for my $ 600+ a year.
It would be nice if every time I went to smiths, I didn’t see 3 «gaurds’ hanging out back there chatting and smoking joints.
It would be nice if you guys actually patrolled the streets instead of writing tickets for stupid shit.
It would be nice if I could have one week where I wasnt replying to some bullshit violation and wasting my time.

I didn’t have too much of a problem when I was renting a property with Terra West but the second I moved out and into my new home that’s when it went down hill. I moved out and I didn’t receive any word on my deposit. I gave 30 day notice and left the apartment in good condition. I wrote them I got a reply back saying they were processing it today and it would be sent out. This was in October and still to this day I have not heard anything. I’ve wrote them again and no reply. It was absolutely ridiculous how these people treat old renters. In Nevada you have 30 days to get a deposit or an explanations it’s been 4 months. I would not recommend terra west to any friends or family to rent from or to have manage their properties! Terra West is a bad company! Do not rent from them!!!

i rented from terra west for 1 year, paid rent on time. at end of lease, $ 500 was deducted from by security deposit for cleaning and things like handy work that they did for bathroom accessories that weren’t in the home when we received it. the house was left in excellent condition. the only way to contact realtor regarding deposit is by mail and, $ 51 was refunded.
I feel that Terra Wast is taking advantage of me and hoping that i don’t complain and keep my money.
im disappointed and would not rent from them again.

Purchased a home in a community managed by Terra 2 years ago. As soon as we moved in we had a letter waiting for us. How nice, a welcome letter !
HELL NO. A violation letter about an encroaching tree. Except I did not have a tree on our property. They sent the letter to us instead of our neighbor whose tree was touching our house. Ok a mistake.
We have had several community managers during the last 2 years. Occasionally an issue will arise. But neither community manager ever answered the phone. They screen their calls obviously. But neither do they ever return any phone calls. That also included emails we have sent over. We left messages with the receptionist to pass along. Still never received any return calls from Terra.
They will cash your checks however.
Our board finally fired them this month. On to a new company called Taylor Association on Pecos. Will certainly write a review on this new company down the road also.

Terra West has to be one of the worst HOAs I’ve ever had the displeasure of knowing. This corrupt organization has many issues, and I’ve decided to post just a couple for prospective home owners to see, so they can steer clear of any neighborhood in which Terra West is associated:
1) They send «fix-​it» tickets for things that aren’t even wrong with your property. Case in point: my light has been in good working order for a month, yet I received a ticket to fix it.
2) They send fix-​it tickets for weeds in your neighbor’s yard. I’ve sent this company pictures and documented the neighbor’s weed issues, yet they keep sending me tickets and now they’ve sent me a Fine Notice of hundreds of dollars a day!
3) They check on your house and find «an issue», yet they don’t send the fix-​it ticket until two weeks later. Way to be on top of things.
4) Also, speaking of being on top of paperwork, they send your HOA fees notification about four days before it’s due.
5) They don’t allow any Visa or Mastercard payments online, and there is a five dollar fee for the «convenience» of the situation.
6) I’ve called many times for someone who can visually or physically tell me any issues on my property, but they are non-​responsive.
7) The parking situation is ABYSMAL!!! If you have multiple cars in your household, you should pack a bicycle in the trunk because, more often than not, you’ll be parking half a mile away at the bar across the major intersection. They will tow you and charge you a sweet $ 265 for parking in front of your house for thirty minutes.
8) Instead of fining the guy with the leaves that blow into his yard DAILY from the neighbors, why aren’t they fining the guy with the tree that drops the leaves DAILY? Why, because God forbid you’re out of town for weeks at a time (like I am), and can’t get to those DAILY leaves. It seems to be a great money-​maker for Terra West.
9) The one security guard in the white vehicle is great at stopping no crime. I’ve had my car busted into and a window broken on several occasions. Way to go, bud.
10) I’ve had my mailbox broken into many times, and notified Terra West that my «fix-​it» ticket was taken along with the rest of mail (I even had a letter from the post office notifying me of mail situation and sent THAT NOTIFICATION TO TERRA WEST), yet these people at Terra West still charged me a $ 100 fine.
If I was a prospective homebuyer and checked on Unilocal or other buyer/​social websites, I would be a fool to buy any property managed by Terra West. They are an inept organization; hell, just check what other people are saying online and that should tell you all you need to know.

We have been a vendor for Terra West’s property management division for more than a decade. Joyce, Madeline, Alma and Michelle are absolutely the most professional and wonderful customers we have. I always say you can tell a lot about a company by the way they treat their vendors. If they are so good to the people they pay, imagine how well they treat the people that pay them!
We’ve worked for all sorts of companies. Most of them are only worried about themselves and their bottom dollar. This is simply not the case with Terra West. They genuinely care for their clients. And the work that they and Joyce do with the Nevada Childhood Cancer Foundation is just heartwarming.
Personlly, I think anyone in the market to rent a home would be lucky to have Terra West as their management company.

We have owned a home in a Terra West property for ten years. I
appreciate the fact that there are maintenance guidelines that
residents are expected to conform to. As difficult as the real estate
climate has been, the importance of well-​maintained properties has
never been more beneficial to homeowners. We had been notified of a
potential violation in recent months. The communication from
Stephanie Najera at Terra West made the experience very pleasant. As
the point of contact while the board made a decision, Stephanie made
us feel treated with respect and fairness. Her professional, yet
sensitive approach was appreciated.

I think the person who posted a 5-​star review for this joke of a company WORKS for them, IE, a plant.
I’ve had the exact same problems that Gary K mentioned, and then some. They never, EVER return phonecalls, just send nasty, threatening letters of non-​compliance THEN tell you they have «had a hearing» and fine you. Very unprofessional.
They seem to discriminate against renters, as well.

One of the worst companies I have ever had to deal with. No one seems to know what is going on or what to do. It almost as if they deliberately go out of their way to inconvenience and trouble you.
Every month tenants have to mail in the HOD, no electronic payments allowed since you have to send in payment ticket and of course each payment ticket requires its own check. Heaven forbid the accounting department do any bookkeeping or anything. I received a notice that one of my monthly HOA dues was late, but the other was not, strange since I send them both in the same envelope and both checks were cashed on the due date. I just figured they realized their mistake and waited for a letter telling me to disregard the first notice. Well, after 4 weeks I decided to drop off my HOA dues… I was told I have a surplus for one of my accounts! After further inquiry and a call to the accounting department, it turns out the checks from the previous month were applied to the wrong account.
AMAZING…no one in the accounting department checked their work from the previous month. If I hadn’t went in person to the Terra West office, no one would have caught and corrected the mistake. I really wish there were more choices in property management here in Las Vegas.