Vegas Appliance Repairs

Absolute Morons! My A/​C wouldn’t stop running and they said I had a short in the thermostat wire without testing any of the wires. They said it would be at least $ 1000 and possibly more to run a new wire to the thermostat. There are 2 unused extra wires in my thermostat cable, so I knew if there was a short in 1 of the wires we could just use 1 of the extra wires in the bundle and not run new cable. I paid them $ 50 to get out of my house and called another company. They found a bad damper motor in just a few minutes and replaced it for $ 400, now the A/​C works great!
Also while the service tech was talking to my wife and I he said he wished his Parents Were Dead because he moved to Vegas a year ago to take care of them and he wanted to move back to San Francisco. My wife and I could not believe what this man had said. We just meet this guy 10 minutes ago and he telling us he wants his parents dead! I’m not sure if this guy is an idiot or just a really bad service tech, but I know for sure he is not a good son!

My oven broke down 2 days before Christmas, we called them to come by. To make a long story short it is now February and my oven is still not working. This is including taking the main board out and sending it to be repaired. Following the repair they came by and couldn’t figure it out. We were promised a call first thing in the morning, and mid afternoon we call and speak with management. A week later we have yet to hear from them and unfortunately had to dispute the chargers with our bank because the owner refuses to take our calls.

WORST CUSTOMER SERVICE EVER! Supposedly they’re voted number one in Vegas? Lol. Number one at what atrocious customer service? They’re definitely in first place! Smh. If I could post this without one star I would.

Incompetent in every facit of their job. Repairs. Scheduling. Customer service. I hope this business is shut down by the Better Business Bureau like it’s supposed to be or at least an electrical fire in the middle of the night wipes it off the face of the Earth. I wouldn’t trust these people to make me a hamburger.
Clearly by the other reviews I should have avoided this place but unfortunately you often come to Unilocal after you’ve been screwed over.
Our dryer broke; stopped working and we don’t know why. We call this piece of crap business because they happened to be the first place to pop up on this website. (I hope that stops or at least people start reading these reviews.) They send out two dipsticks who spend an hour and a half in our laundry room «diagnosing» the problem; cost us fifty bucks. They come out of the laundry room and tell my wife that our motor is broken. «This never happens. It’s a year and a half old dryer so you just must’ve bought a lemon. You’re going to have to order a new motor from GE, wait for it to show up, call us and we’ll come back and replace it. But hey, good news! This fifty dollars you just spent can be applied to our labor costs when we come back out here.» Okay. Great. So we order a motor from GE for $ 70 and wait two weeks without a dryer for the motor to get to our house. In the meantime my wife is driving huge loads of laundry to her mother’s house to try and keep up and we’re going to work in dirty pants because it takes forever for anything we clean to dry.
Finally we get the part. This is where the fun begins. We scheduled for them to come out on a Thursday. We waited at the house for hours for this moron to show up, nothing. We called the business and asked where they were and they said, «Oh. You were supposed to get a call. We’re having trouble with the person who’s supposed to rearrange our scheduling. Call us tomorrow at 8am so we can reschedule.» Right. It’s my job to call you… so my wife calls them the next day and reschedules.
The second time they didn’t show up because they got held up lifting something so heavy they had no one available? What the f**k does THAT mean? But we’re about to have our first kid and needed to save that fifty dollars we spent already and so my wife reschedules again to try and penny pinch.
The third time they didn’t show up because someone had an «accident» with their diabetes and went into shock. Alright… sorry about that. When are you fixing my dryer? «Someone should have called you about that. Sorry. Call us 8am on Monday and we’ll schedule you for Tuesday.» At this point I switched the contact number from my wife to me because i didn’t want her to deal with it anymore. I also called them back at 830 at night and MADE the repair guy write down my address and phone number and something about a motor replacement so we wouldn’t get lost in the mix for a fourth time. He agreed to have THEM call ME instead of me wiping his ass and making sure he did his freaking job. Well good, finally some responsibility.
But guess what? No call on Monday. Instead my wife decided to double up on repair men for Tuesday and have the GE repairman comes out and switch out the new motor with the broken one. So while the guy from Vegas Appliance Repairs was SUPPOSED to be at my house, instead the GE guy was waiting in his van outside 15 minutes before he was scheduled to be there. (Soooo nice, finally I’ll have clean clothes.) He was literally in the house for 45 seconds before he said, «The motor isn’t broken, you just need a new knob. I have a spare in the van. I’ll give it to you for free.»
That’s it. A knob. How in holy hell do you have an «Appliance Repair» company and not know to check the friggin knob? More importantly, why the hell did i pay you $ 50 for the WRONG diagnosis? A diagnosis that would have cost me, if i went through this sham of a repair place, $ 380 for the part and $ 100 for labor? That’s $ 480 for NOTHING plus almost THREE WEEKS of no dryer.
Finally, to top it all off, when i call this shithole and tell them i would like my fifty bucks back the dropout on the other end starts calling me a liar and demanding that I PROVE to him that GE came out to fix my dryer. «Show me the invoice! You’re not getting your fifty dollars!»
So now we’re on the phone with our credit card company cancelling the charge. This place sucks and I hope the useless idiot i just talked to rolls into a train crossing.