Wendy’s

Normally I wouldn’t review a mainstream fast food joint but the service and food I got at this Wendy’s last night was so awful I have to share.
My husband and I had a very late lunch which spilled over into a very late dinner and decided around 10:45pm that Wendy’s sounded good. We went through the drive-​thru and were greeted by a female employee who, at first, seemed professional and friendly. I was driving the car and after her greeting us and asking what we would like, I politely (and I’m especially polite at fast food restaurants out of fear of food sabotage!) asked her to give us a minute to look over the menu. She very nicely said that was fine and instructed me to order when I was ready. So far, so good.
No less than 30 seconds later, she got back on the speaker and curtly said, «Are you ready yet or what?» I’m not sure what could possibly have happened in the half minute since she last spoke to us but her demeanor had changed drastically. I wasn’t really ready but again, in an effort not to piss off someone who’s making my food in a sight unseen kitchen, I obliged and started to place our order. She interrupted me probably 2 or 3 times while saying my order; it was just so rude. I’m well aware that I need to indicate what size value meal I want and what kind of drink I want — no need to continually interrupt me while I’m speaking to ask me. Wait until I’m done talking and if I haven’t told you exactly what I want, then feel free to ask away. But to interrupt me over and over again? Hello? Common sense and courtesy, anyone? Both are highly lacking here.
I pulled around to the window and gave my money to a gentleman who was nice but not overly friendly. Not a big deal. However, when the woman who was obviously the gem on the drive thru speaker (I say obvious because she was the only one there with a headset on) came to the window, she literally handed me the bag of food, did not look me in the eye a single time and started to close the window. Not a word was spoken. No thank you. No enjpy your food. No come back again. Nothing. I wondered if she had suddenly become a mute. I said thank you as she was handing me the bag and she literally kept looking over my car and out into the street. Annoyed at this point, as she closed the window I yelled out to her, «Hello? I said thank you!» She looked at me with a blank stare and walked away. Again, not a word was spoken by her.
Unfortunately, the food didn’t redeem the horrible customer service. The fries were obviously old and the tortilla on my grilled chicken wrap was so hard around the edges that I ended up just taking everything out of it and eating it like a salad (which, to be honest, wasn’t that bad but I wanted a wrap, dammit!). My husband did enjoy his burger but his fries were old, too.
Look — I get that eating at a fast food joint is hit and miss and I understand that going late at night can get even sketchier but there’s just no justification for an employee acting like that and most definitely no excuse for the food to be old and hard. If you’re open until midnight or 1am, I should be able to get food that late that’s as fresh as it is if I come at the dinner rush. I’m sympathetic to fast food employees — it’s a thankless job, they’re not paid well and I’m quite certain that a lot of their customers (especially in this shady area of town) are real pains in the ass.
With that being said, like I mentioned before, I am NOT a pain the ass when ordering food at any restaurant establishment, and most definitely not if I’m ordering at the drive through of a fast food place. If I’m being rude and condescending, by all means — dish it back out to me! I don’t expect to be treated well if I’m not treating you well. But if I’m nice, friendly and respectful, is it too much to ask for the same?
And now I’ll close — with this being the longest Unilocal review I’ve ever placed. Whew! I’m coming up for air and if you’ve made it all the way to the end of this, I salute you!

It doesn’t even deserve 1 star. Worst food and customer service from the manager. I can’t believe that such a big company as this one would employee such a disrespectful leader as the one at this store. Drive thru order is NEVER correct.

Very nice staff I’m not sure how they do it. I use to work in fast food and I began to hate everyone so I give them props for that I hope for a bright future for them. Will always be the place to go when I need a snack of a drink

Great service but… COLD FRIES. I hate cold fries. Dining room wasn’t as clean as it should have been. I won’t be returning to this location.

For the third time in a row they have jacked up my order. I would be more understanding if the people working in the window were not English speaking, but this is insane!
I told the young man twice that my order wasn’t correct (I order the same thing every week) and he still messed it up. Then the man who brought it to me didn’t have the two drinks, and when I told him there was supposed to be a Coke as well, he handed me the lemonade and said he didn’t have a Coke. Well, I can totally see he doesn’t have a Coke…
AGAIN… Not a speaker of another language. I can be patient, they are at least TRYING to make a living.
Then he acted like it was a huge pain to go get the other drink! Really! I paid for it, and if I have to go in and talk to the manager someone is going to be finding a new job! I don’t have a problem calling corporate or the owner.

I normally don’t write reviews, but I felt compelled in this case. Why do they always give me cold fries here? I don’t get it even when I politely ask for a fresh batch my requests are ignored .why!!! Is it to much to ask that in this life a man gets some hot fries? Never eat here unless you like cold fries

Disgusting!!! Do not eat here! I just got a sandwhich and the bread had mold! Their fries arent even cook throughly and they took forever to give me my order on top of that

Though Wendy’s isn’t my go-​to fast food spot, I always enjoy ordering from there.
I almost never change my order there, haha. I always get a Jr. Bacon Cheeseburger, value cut fries, 4 piece crispy chicken nuggets (with BBQ sauce), and a chocolate frosty. This meal is so cheap, it’s crazy, but it really hits the spot. I personally like their chicken nuggets better than McDonald’s.
Recently I started ordering the strawberry lemonade, which is quite tasty!
I noticed they now offer a caramel frosty? I haven’t tried it yet, but it sounds delish! I may have to try it next time I visit.
Oh, I also noticed that this location is open very late now! I can’t remember the exact times, but I believe they are open until at least 1 am everyday. I think the latest they stay open is until 2 am! Yaaaay!

The staff was nice but didn’t listen when our order was taken and some of the order was messed up. Some of the customers were very loud and ghetto. The tables could be cleaned better! I didn’t want to go into the bathroom.

Friendly and fast service. Always got my order right!

I’d never thought I’d find myself rating a Wendy’s, but the employees here aren’t your typical glazed over, fast food workers. They’re…friendly. So much so, that when I need my fast food fix in the area, I will almost always choose this Wendy’s.
The recent changes to the menu are fine by me, but the employees here make drive thru stops quick and painless. What can I say? This Wendy’s is a winner!

I am a longterm customer of this Wendy’s location. The employees are friendly and the food is fairly constant. They take care of their regulars.
For the most part the dining room is clean. Occasionally, when they are busy, the dining room gets a little messy, but not bad.
Overall, this is a nice Wendy’s to visit.

What can i say. Its Wendys. But when i pull up to the Drive thru and the Guy on the other end says Welcome to Wendys We are better than Mc Donalds thats always a good thing. And I love the new Menu option with half a Salad and then you pick out of other things. I had a frosty. The BLT Cobb salad was delicious with no dressing on it. And they kept the drive thru moving.