The Home Depot

Dean was awesome when we came and visited the cabinetry department. He helped us until we had no more questions and was able to order us cabinetry that was not in stock along with the sink that we really wanted that was also out at the warehouse in Maryland he did a tremendous job and will be sure to visit him for any more of our kitchen needs

The most friendliest employees of any store I have ever been in. All of the employees are so knowledgeable on where things are in the store and you can ask anyone a question and they will know the answer. Even if you don’t ask for help workers come up to ask you if you need help finding something. I feel very welcome when I am in the store.

Review/​rating is relative to other similar box home improvement stores, fwiw.
Advantages over the other Home Depots/Lowe’s in the area:
— not as skeevy as Schenectady location.
— they seem to have a higher proportion of staff With A Clue than both other Home Depots or Lowe’s.
— definitely cleaner and with less clutter.
Disadvantages:
— the access is not fun nor is the parking in this overcrowded shopping nook; the Walmart through traffic makes ingress and egress a bit of a trial.
— garden department is smaller than most HDs, or so it seemed to me.
— odd organization. One expects to be able to walk into any of these franchise locations and find the same thing in the same aisle but in this case there’s something off about the way the departments are put together that had me wandering the aisles. Fortunately the slightly more clued-​in staff came to the rescue.
We are still a bit removed from Home Depot’s golden age, although frankly all the big box stores have really lost that sort of super edge they once had on having a surfeit of excellent customer service.

As a new homeowner, I have been here weekly for the past two years. The store is always clean and well stocked, and the staff is fairly knowledgable. We prefer this location over other local HD stores.

Home Depot in Latham completed my kitchen renovation. It was beyond expectations. Kristin in the Kitchen Design department created a 3-​D design of my dream kitchen. She has an artist’s eye for color and detail. Her suggestions were extremely helpful.
I had a wall removed and another wall moved. Their contractor, Meridian, did an impeccable job. If I need any other renovations done, I would not hesitate to hire Home Depot (Latham) as long as they are still using Meridian Construction Company.

Normally Home Depot would only earn 2 stars from me because generally I get ignored and then feel swallowed alive by the giant towers of home improvement stuffs. However, on my most recent trip there, after being dismissed by a clerk at a craft store on my inquiry on window film, I burly fella walked up to me after less than 2 minutes of me being in the store, asked if he could help me find something, and immediately knew what and where to find the window film. He even noted that they had the decorative stained glass like film and the rice paper varieties. Then he pointed me in the direction of the knives and razors.
Holy smokes. Quick. Knowledgeable. Friendly. They get 3 stars just for the basics because usually I wander around for 30 minutes before someone realizes that I’m lost and overwhelmed.

I judge my hardware stores on products and customer service. Really, customer service is the only thing setting most stores apart from competitors.
More importantly, I judge Home Depots by their lumber department. Unfortunately, this one fails over and over. The latest mishap: an employee throwing around lumber (okay –dropping it three feet or tossing it) with a rude customer on a testosterone high. Somehow, the fact that as a customer I didn’t want product from the section I was shopping in being tossed about bothered them. «Nobody wants that» was the response from these guys. Really? Really? Have you asked all potential customers? I think not.
I’ll be sticking with the best cap dist Home Depot– the one in Albany on washing ave ext. The staff is helpful, customers are respectful of their neighbors (read clients if you are a contractor) and the product is kept in an orderly and undamaged fashion.

Home Depot has come along way from being the top home improvement retailer to struggling to stay a float. Their new & improved focus on customer service will put the where they need to be inthe coming years. Customer Service is their highest priority these days and they realize they can’t move forward without it! Home Depot out rates Lowes by a long short. The only thing that Lowes has to offer that beats Home Depot is their in store delivery & appliance inventory. Home Depot’s appliances come directly from the manufacture and can take up to a week to get. Lowes provides next day delivery but can’t compare to the customer service you get from Home Depot. So if your looking for the quick & impersonable experiance go to Lowes. But if you want to give your money to a company that treats you like a TRUE Customer thenshop at your local Home Depot!!!