The UPS Store

Do not come here if you need any kind of printing. Never have the right paper and you basically do the work your self and get charged two dollars extra just for using the machine. It’s rediculous.

Abel is the best! Don’t get me wrong in the past this location has been less than stellar but now that Abel is there, it’s great! I was in there yesterday with 8 packages and I was completely unorganized. He took the time to go through each package, ensure I was receiving the cheapest rate and that I understood the cost. The store was quite busy and he didn’t rush me or rush himself. STELLAR! There was also a lady that stayed longer than she needed to clear the line. this location has gotten much better!

I have had a box with them for over two years. I moved in June, and would only go up there when I had a package, which I would receive a text message when it arrived. Compared to the post office, their boxes are pretty pricy and the customer service isn’t the reason why. So the one review is because my mother purchase me a ceiling fan and had or sent to me. The company left her name on the package, my mother is 75yrs old and stays in another town. The package was received and signed for on 8/​16, I received no notification. Meanwhile I’m calling the company to see what had happen and that is how I got the tracking number sign date and name. Well I got to UPS, check my box and there is a letter dated ⁸⁄₂₀ asking if I want to add my mom to my box??? I asked if they received the package they said yes, on the 20^th. Well I advised them they signed for it on the 16^th, after arguing with me about that they then said they couldn’t release it to me because it wasn’t my name. (I’ve got mail in my box with totally wrong names btw). So I asked why wasn’t I contacted, they advised me they usually send it back. I was upset because they held on to the fan for 13 days and would not release the package to me and now they are sending it back. Even after speaking to the assistant manager all I heard was excuses of their computer was down on the 16^th. For 17.00+ a month for a box, a little more customer service should have been given. I asked for the tracking number of the package that was sent back and they did not give it to me. The manager on duty was horrible as well.