Stefans Florist

If I could give this place zero stars I would. I ordered flowers for my grandmothers 101 birthday a week in advance online and received an email confirmation. When I called to find out why the flowers hadn’t been delivered over two days late the man who answered the phone was extremely rude and acknowledged that they had forgotten to deliver my order but insisted that I needed to call back again the day. When I told him that I was unable to do this and it was terribly inconvenient for me he hung up the phone! This was the worst service I have ever experienced at a florist.

We got married a month ago and used Stefan’s four our flowers and we had a mixed experience. To start with the positives, the bouquets were SO perfect and amazingly beautiful! They were breathtaking and done so well. My photographer was swooning over them and got some really amazing shots of them. I still look at pictures and can’t believe they were mine!
Regarding working with Arlene, she took time to speak with us numerous times over the course of several months before the wedding. Though via email she doesn’t always communicate well, in person she communicates much more friendly and takes more time to respond to questions that may not feel answered in emails. We went over with her several times to talk about our centerpieces. We ended up with two styles. The first, centerpieces with the branches in water, turned out just as we talked about. They were so gorgeous as well. We also loved our Chupah, which also turned out exactly as described to us. The chupah was also absolutely gorgeous. we recieved so many compliments on it.
Unofortunately looking back, there were some draw backs, which we found quite disappointing being that we were really feeling like the work we agreed upon would be stellar, especially given their reputation. We feel overall the centerpieces were not given as much attention as the bouquets were. There were a few things we were surprised to see that did not match with our conversations and our contract, which saddened us to see given how many times Arlene reassured us the details we reviewed several times. Specific flowers and flower colors were added to 2 different centerpieces the day of the wedding that were not discussed and we felt, did not match at all. We were so very surprised to see this. Another disappointment was the different type of large candle centerpiece used on tables, different than what was agreed upon in the contract. We felt that if the other type were not available, we should have been notified of this change.
Overall, we enjoyed working with Stefan’s and really appreciated all the time they took to review all the details of our wedding, and were surprised and disappointed to see some things not be followed through from the original contracted plan. Arlene is great in person, rather than over email, and always made us feel really reassured– so we can’t quite figure out how things were changed the way they were. Still I am very thankful for my beautiful bouquets.

Josh was very difficult to get in touch with and was unresponsive to phone calls. The flowers at my reception were pretty and matched the vision we had discussed but the ceremony flowers were underwhelming at best. The flowers on the pews looked messy and unfinished (stems sticking out in all directions), and the chuppah had a ton of tacky dark green filler. I understand he was trying to work within a budget, but had he warned me about any of these things, I would have chosen another design or upped the budget. I feel that my disappointment could easily have been prevented with better communication.

On our first visit to The Royalton, we coincidentally loved the flowers that were set up for the wedding that upcoming night. I asked which florist created them and we were told that Josh at Stefan’s was the creator.
After booking at The Royalton, we were given 3 options for flowers. As smart shoppers we met with all 3 vendors, but naturally only connected with Josh at Stefan’s (the florist of the wedding that was set up that day we visited). Josh is a really cool guy and he is awesome to work with. He’s so down to earth and says it like it is and I appreciate that!
One of the reasons why we loved Josh is because he knew the exact layout of our wedding venue. He completely drew out every ledge, shelf and fireplace mantle on a piece of paper, which made us feel like he really knew the place (which the other florists we visited with did not). We went over colors, arrangements, bouquets, lighting, the chuppah, aisle, centerpieces, tables, etc. He really knew his stuff! He drew up a contract that was perfect and assured us that he would create the floral arrangements of my dreams and stay within my budget.
A few months later we met with him to view our arrangements. Originally, I wanted centerpieces that were low, and that’s exactly the sample that Josh created. It was beautiful and it was exactly what I asked for, but I just wasn’t connecting with it. Even though I wanted something that was «low» I think in my head I really wanted a larger arrangement that was higher up. Josh worked with my husband and I (yes my husband participated in the flower choices) for over an hour until we were completely satisfied. I really appreciated this! This made me feel like he really cared about me and I was not just another bride. He was so kind, so accommodating and so flexible with the arrangements. I have no idea how he did it, but he created the vision I had in my head when I was unable to verbalize what it was.
It’s interesting because you sit down and you decide so many different aspects of the floral arrangements in different segments — but you never actually see the whole vision until the day of the wedding. What Josh and his staff created for our wedding was breathtaking. I was speechless at the beauty they brought to my wedding day. The chuppah was the most gorgeous chuppah I have ever seen. Josh exceeded my expectations and created the most gorgeous ceremony.
My bouquet was called an «in and out» bouquet (Josh’s suggestion) it was beautiful and wrapped in lace. The colors in my bouquet and the bridesmaids’ bouquets were unreal. He truly captured my vision. The centerpieces on the tables were talked about all night. They had candles going up them with petals on the tables, the colors were perfect and there were branches coming out of them. The lighting set the mood — It was truly perfect. Also, the tree on the entry table was awesome, unlike anything I have ever seen at any other wedding. That was my husband’s choice and he was very pleased with how it came out.
Josh and his staff were professional, accommodating and a pleasure to work with. I intend to only use him for my floral needs. I HIGHLY recommend Stefan’s and Josh!

Stefan’s exceeded our expectations and more!!! The flowers were gorgeous from our centerpieces to my bouquet… we received so many compliments and they photographed beautifully!!! Thanx to the entire team for making our day so wonderful!!!

We worked with Arlene from Stefan’s for our wedding and we couldn’t be happier. Arlene was so creative and our flowers were breathtaking– everything from my bouquet to the various centerpieces were classy, modern and exquisite! I highly recommend Stefan’s!