Elysian at Ten Oaks Apartments

We loved this apartment complex! The staff is wonderful, knowing you by name. There are community events. We felt very safe and never had any trouble with our neighbors. Everything is clean and modern. Very happy we found such a gem.

Great apartment. The management staff is very polite, helpful, professional, and responsive. The apartments are nice, clean, and updated. The amenities are really nice. Everything is well-​maintained. Valet trash is a nice added amenity.

When we first tried to move in we put down a deposit to reserve a first floor apartment well come to find out that apartment was unavailable so the stuck us on the second floor which sucked. The apartments are nice however the management staff is very unprofessional and you only hear back from them if they need you. About a month after moving in the people above us woke us up at 4 in the morning having extremely loud moaning sex and it sounded like someone was using a jackhammer against the wall no exaggeration. We complained and were told they would handle it. About three days later same thing we complained again and were told the same thing. About a week later it happened again and the police were called. Still happened again so we decided that obviously nothing was going to be done so we moved out. And had to pay almost 2000 dollars to break our lease. Should not have had to pay that because of what we had to deal with. I would not recommend anyone to live here. This place is a money pit.

The inside and outside of this community is lovely. The staff is helpful and friendly and has always been prompt with information and assistance. The location is wonderful and the accommodations are spectacular. Love it here!

The old management was definitely better than the current one. Me and my boyfriend already put our notice in to move out! The girl in the leasing office
Is very unprofessional and flirts with my boyfriend every time she sees us. She comes off rude when I go into the office by myself without him. I have also gotten «trash violations» for having my trash in the bin at the wrong time. They also snap a picture of it! Very annoying! I wouldn’t recommend this place to anyone!!!

We moved in here 4 months ago, and guess what? We are moving right on out. The management team was decent when we first moved in. Ten oaks was recently purchased by the cortland team, and the new staff is EXTREMELY rude, completely unprofessional, and downright pathetic. Ive already gotten into an argument with one of the tards at the front office. The laundry room, pool, and workout room all have issues. If I am paying $ 1200 a month, I expect to get what I pay for. The pool has been closed, without notice for over a week, the workout room always has broken equipment, and the laundry room has broken washers, and dryers. There are constantly people in the community that dont live here. Using the facilities and creeping around. One of the entry gates is broken. So if theres some sort of emergency we all have to filter out one gate. The trash service is useless. We pay for valet trash and they skip days, leave trash behind. Not to mention the horde of roaches that enjoy living at ten oaks. I think they may be the only happy residents here.

The old staff had their issues but always courteous to me and helpful. New staff? The worst I’ve ever seen. I’ve had been happily living here for almost 2 yrs and now I can’t wait until my contract is up to leave.
Example: today is the 27^th of the month and I still have not received my monthly bill. I’ve been to the office 3 times for them to at least tell me how much I will owe and still no answer. The last time, they said they would call me the next day… That never happened. I’m sure they will still want my money on time though.

Apartments are decent. Not the best in the area not the worse. The management team is where the problem lies. SO rude, not helpful, and lazy. It’s almost been a year that I’ve lived here and any time I have to talk to them I dread it. If there’s any questions about the lease they just refer you to the online portal, which is never working. When calling the office good luck getting them on the phone. It takes me 3 – 4 times calling or dropping into the office to get a hold of anyone. The trash compactor has been broken for months and now that it’s getting hot it smells so bad!!! They have a huge dumpster sitting in between two apt buildings. Great site to see every time I look out the window. Can’t wait to move out!!!