Shadetree Automotive

I have been using Shadetree a number of years now. Their service is always fast and friendly. They have done a great job helping me keep my 1998 Ford F-​150 running good. They’ve also been proactive in finding issues that could have become major problems and fixing them in a timely manner. I find their location very convenient, and I would recommend them. Plus it is SO nice to have a one-​stop location where they will change your oil, do your safety inspection, and sell you your license plate tags — saving you the hassle of running to the DMV!

I am not pleased with the customer service. I clearly stated what I wanted and needed and they totally ignored me and offered me what the wanted. To be clear I had a car with a stalling problem at stop lights I asked for an inexpensive diagnostic and repair they I dropped the car off in the early afternoon they called me back at closing and said they needed another $ 260 to find out what was wrong with it. So when I picked up the car they charged me $ 80 for them not being able to find the problem. I took the car to another shop in Syracuse Pearson’s auto told them the same thing about what I wanted they found the problem and charged me only $ 45 for the diagnostic and fixed the problem for another $ 75(yeah! for Pearsons). Not very pleased with Shadetree automotive (boo!) felt like I was only an opportunity for money to them. they did not listen to what I wanted but suggested what they wanted. I didn’t want the car to be rebuilt and $ 260 for only a diagnosis is way to much and $ 80 for a diagnosis of; we want you to spend $ 260 so we can diagnosis the problem, is example of poorly trained and bad customer service. I would not recommend and would run from doing business here.

We had a vehicle repaired due to an accident. Everyone in-​person and on the phone was professional and friendly. Great service from the beginning with the quote, to the end when we picked up our vehicle. They worked seamlessly with our insurance. Wonderful local business… highly recommend.

My wife and I have been going to Shadetree for a handful of years and have nothing but good things to say about them. Their pricing is competitive and leaps and bounds better than what we were quoted at the dealership, and the service is great too.
I’ve always been leery of auto shops that recommend services that you don’t really need, or that overcharge you — but I’ve never felt that way with Shadetree and I regularly recommend them to my friends and family.