Firestone Complete Auto Care

Called this location during the day to get a safety inspection. Was told I could bring it in the next day at 7am and it would be finished before noon. I called again a couple of hours later to see if I could drop it off at night the day before and was told yes. When I get to the shop around 6pm I’m greeted by a young man, I explain the situation, and he sort of cringed, saying he didn’t think it could be finished by noon. I told him I was confused because I was told by one of his peers that it would be done. Then a middle aged white man in manager clothing walked behind him towards 2 other customers shaking his head saying «no way, no one here would have said that». He went on to tell me that they had too may drop offs and there was no way it could be done by noon. Hey, I get it, stuff happens and you can’t always make the customer happy. However, don’t accuse the customer of lying! A simple, I’m sorry for the mix up but we are really busy and I don’t think we can make that happen, would have been fine. Also, you are talking to a customer like this in front of your employee and other customers! I wish I owned a business that was so busy I could blow customers off and do nothing to try to drive loyalty. Way too many auto care options in the metro to deal with people like that!
Ps The first kid I talked to at the counter was really nice, if the manager would have kept his comments to himself I might have come back.

Had a blow out on the highway and was towed to this swell firestone. They serviced our car in a priority manner and did it with a concern for our safety. They discovered a tiny crack in the alloy wheel probably causing he tire to lose air thus the blow out. They made sure it was holding air and sold me two new matching fronts at what I felt was a fair price. They really took great care of us and did a trough inspection of the car. The manager Brandon and his assistant Avery as well as the regional director Darin got us in and out and on our way in no time at all. They even readjusted our bike rack and what a plus that was. I would totally trust these fine folks. Brandon actually had a follow up conversation with me about replacing the alloys wheels upon our return from Jeff city and gave me advice about the wheels. Darin and Avery gave advice as well in a detailed manner about the Mercedes. A great shop!!!

Firestone Complete Auto Care has always given me reliable quick service. The staff is helpful. Their turn around on get the car back is quick. If you need to wait while getting your vehicle serviced there are other things to do with in walking distance.

Have used this location from everything from an oil change, brakes, tires and starters and more. I dont feel pressured into buying and paying for any unnecessary repairs like some places will do. Everyone seems friendly and laid back. Today i went in for a new starter on my car and was quoted and agreed to the price given to me, when i went to go pick up my car which was prior to the promised time my price was actually $ 100.00 lower then what we agreed upon. My service advisor Ramiro did some addition research and found another supplier offering cheaper starters and it was a brand new one at that vs rebuilt. Super friendly, easy going staff and trustworthy!