Flagship Financial Group

I recommend them

Fabulous experience!
The whole process (though complicated) went smoothly with the help of Joshua Gerber /​Loan Officer /​NMLS 1 320 757 Thank you Flagship, Josh and the rest of the team for the great help in getting me my New Home!

So after hearing about the VA debt consolidation (100% cash out) re-​fi on TV I contacted a VA lender you see on the national tv commercials all the time. I mistakenly thought this was the only lender that offered such a loan. I quickly regretted calling them as I was instantly pressured to commit to a high interest, high fee loan. The salesperson was very rude and he even hung up on me when I questioned why the interest rate was so high. Then I started receiving non-​stop calls still trying to get me to commit to their terrible terms. It was then I remembered Flagship Financials excellent service when I had done two VA streamline IRRLs before as mortgage interest rates were falling like a rock, so I gave them a call and was put in touch with Robert Peck. Rob was very professional, even thanked me for my service and quickly tailored a loan with terms I could definitely live with. Throughout the entire approval process both my loan officer and his assistant Robert Porter helped me by giving me detailed instructions and very quick responses to my questions. Without their professionalism, guidance and friendly attitudes the loan would’ve undoubtedly taken much longer to complete. We were able to close the loan in less than a month and we signed docs last night. It’s going to be a very Merry Christmas! Thanks Flagship!

I’ll give an update since writing this review the daily calls from Flagship Financial have stopped. The owner attempted to contact me as well. I gave an additional star for this.
It still is not right that I have phone records of daily calls, sometimes multiple a day from this organization. Especially when I’m a former customer and would have possibly been a return customer had they not started this predatory lending behavior, and lack of respect when asked to be removed from the call list by two sales agents who continued to call.
The other organizations I’ve refinanced with respect their customers and only send me a greeting card on a holiday or such. Not a single sales call.

Had a great experience. No problems. Jeremy Klein and Jonathan was always there and gave me a smooth refi. Best rate I was able to find on lending tree. Saved me thousands on my loan. This process was the best I’ve ever experienced with getting a home loan. I received clear cut answers throughout the whole process.

Flagship was able to get our refinance together and finished in 2 weeks. Very impressed in every aspect of the process. I never had to try twice to talk to someone and my emails were responded to usually within the hour.

I would like to compliment the following people from Flagship Financial for their professional help in doing our refinance… James Cline and Jeremy Klein worked on our loan and they kept in touch with us the whole way though, they give Flagship Financial a great name and a place that you want to recommend to others… Thank you gentleman for all your help.

I just had horrible, horrible service with flagship financial. We were working with Jeremy Klein he would not return phone calls, when I called he would not get on the phone. I asked for a manager they told me no manager would be in the office for at least an hour to an hour and a half. They gave us such a runaround it was terrible. They are not the Company they claim to be. I would not recommend them to anyone.

I couldn’t be happier with Flagship Financial Group! They just got me approved for the BEST program for me and will be closing on my home this week! They had my best interest in mind the whole time and did what was BEST for me. They ran different programs in front of me and gave me time to research and see what was in my best interest. They were on top of everything and kept me in the loop the whole process. I was definitely not the ideal home buyer but they did ALL they could to help me out. They stayed after hours and did just an amazing job. I really am so pleased with all they did for me. I will be recommending them to my family and friends. Great company! Thanks Flagship!

I too am a veteran who has had a pretty crappy experience with this company. They refinanced my home a year ago and failed to set up enough money in my escrow account. My mortgage has gone up $ 60 a month to account for this oversight. I have tried to contact them and explain my situation. Three voicemails and zero returned calls later I decided to write this review. DO NOT USE THEM! It is that simple. After the loan is closed there is no customer service. Not a very good way to treat people who have given years of their life to serve this great nation.