Kohl’s

I placed an order online for pick up and when I got to the store the customer service associate couldn’t locate my order. It wasn’t in the system at all. I had placed the order online about 4hours before and had even received an email confirmation staring that the order had been placed. I was frustrated and annoyed– I had driven from Plainfield and I had placed the order online thinking it would be a much faster process. I forgot to mention it was Black Friday so the store was busy and full of customers. The associate radioed the manager, Bonnie, to let her know about the situation. By this point I found my self acting a little unpleasant. It wasn’t Bonnie’s fault but clearly I was taking it out on her. Quite frankly I hate shopping and should’ve opted for home delivery. But there we were on the phone with kohls customer service. The order I had placed had one item available in lemont and another item was available in Romeovile yet neither stores had the orders in their system. It was super strange that once Bonnie spoke to the customer service rep the order showed up in their system. And not just that it showed up that they were past the time to pick the item out from the floor. I’m assuming there was a glitch or something from the main system. I left with my item but I just thought of how mean I had acted. Bonnie did an excellent job at staying calm and responding professionally. She took care of the situation and really went above and beyond when she contacted Romeoville to make sure my order was showing up in their system as well. Thanks for being so sweet Bonnie. I went to two other kohls that day to pick up orders and none compared to the store in Lemont. If you want great customer service come visit this kohls store!

Another great Kohls.
Why they want to have another location so close to 75^th I do not know. It must be a plan for the future.
Some of the stock is older it seems or has less turn around than at 75^th but it is still all the basics of what one would ever need. I found stuff I needed when visiting family– it is pretty easy to find all the basics like jeans, a tshirt you like and underwear easily enough.
Staff are friendly and not as rushed it seems. Service is great and there are people able to help you when you need them.
They have some great coupon deals every now and then. Just like regular busy Kohls.
Parking is cool since it is really the only destination– of kohls and target so not huge crowds for say a 4^th of July fireworks display– Yes– writing this round the corner of July 4^th. We would always go to watch from the district park the fireworks but this would be a horrible place to park and walk from– so not too many people park here that are not shopping specifically at the stores so it is great to get in and out easily.

«Reasonable». (Another one of my one word reviews that is a lot more than one word)
Sure, you’re not going to find a Vera Wang Wedding dress here (or maybe you can, who knows? But you get my point), but if you don’t want to spend a lot for decent clothing with good, general styling, Kohl’s is a good place to start. Their in store sales can often be a nice surprise, too. It’s a good feeling when you’ve just found something you’ve decided to buy and upon looking up, you notice a sign saying that they’re offering 20% off of everything from that particular manufacturer that day. YESSS!
Yet another shopping experience where you won’t spend as much as you may have elsewhere on comparable merchandise. I’d recommend checking it out, but I’m betting most of you have already. Am I right?