Enterprise Rent-A-Car

Excellent service and friendly staff! I will definitely rent again if I am in the area.

It’s Saturday morning and I have been standing here at the front desk for almost 20 minutes. There is only one guy working and I understand he’s doing the best he can but Enterprise get your team together. This is ridiculous! I am very dissatisfied with your company right now… As are the 3 other people standing in the lobby with me.

Picking up our car took 10 minutes tops! There was a little hiccup with the availability of the rental car but, it’s a holiday weekend so, that’s understandable. I would give a perfect rating if the interior of our car was completely clean but, overall pleasant experience so far. Customer service was outstanding!

When I used to live here I rented from this location. I was in town on business and the airport rentals are outrageously high. I went ahead and reserved a car here. I got here and the staff was pleasant and friendly. What helped also was I called ahead and asked what I needed to make the rental process easier. They supplied me with the information. Upon arrival I was greeted and the process was fast. On returning my vehicle it was just the same east and painless. I actually have to go back for business and already have reserved another car here.

Saying I was extremely dissatisfied with the customer service is an understatement. First let me state I know it is my responsibility to make sure I have all my personal belongings. I turned the car in at 7:15, which is after hours, on Friday. The minute I dropped my keys in the drop box I realized I left my glasses in the car on the visor with my clip. I called the office and left a message at that moment stating I left my glasses in the car. Yes, I called at 7:20. At that time I asked for a return call so I could go pick them up. Not hearing from them I stopped by on my way to work Monday. Guess what, they rented the car again without getting the glasses. When dealing with Mitch he said he would call the customer and call me back. Mitch never called back. I called Tuesday and spoke with Mitch again, he advised the customers brother has the car and hasn’t heard back again, but the car is due back on Thursday at 10 am and he would call once returned. Not hearing by 5 pm on Thursday, I call, again. A rep stated the car has not been returned. They would call me first thing in the morning. Again, I was told I would be called, but never once was a call returned to me. I again had to call on Friday at 9 am, understand they open at 7:30, only to be told the glasses were not there. I always had to call them, never once was a call returned as I was told it would be for over a week. So thank you for the horrible customer service Enterprise. I will move my monthly rental car business to Hertz.

As the MCI car rental tax is incredibly expensive, if I am traveling to KC for a family visit, I often us this location as it is near my destination. The sales staff is very helpful, friendly, knowledgeable and willing to assist in any way possible. (In fact, every Enterprise location I’ve every been to has had wonderful staff.) The only reason for not giving this location 5 stars, is that the cars are always filthy on the outside, and the radio is always preset to a series of rock stations. Maybe the cars are so dirty because they don’t have a covered area to wash the cars, but I would imagine that that considering the age of the average car renter and renters who might be visitors, it would only take a minute to preset the first two radio preset buttons to the local news/​weather station and maybe the local NPR station.

I have rented from this Enterprise both personally and professionally for several years. It is by far, the best location in town! Their staff is very friendly and professional and I cannot speak highly enough of the branch manager, John.
I was recently in an accident and had to rent a car until I found a new one. John took care of me personally and made the whole stressful situation okay. When I had to keep the car longer than anticipated, his response was, «No problem!» He has always been very kind and understanding of all situations and has gone above and beyond to ensure that I am always driving a top notch car with the best gas mileage for my long trips.
Thank you, John and staff, for all that you do for me (and my company) on a regular basis! You all are awesome!

I agree with Frank about this Enterprise location. last year for my class reunion out of state– i rented online a car for a week on my own dime — my dealings with other Enterpise locations in the city– one once let me sit for two hours at a repair shop! this was a great experience. i got a great deal on the week rental online– my insurance when they called was concerned about this rental was my car okay? the nice rep assured her quickly that no i was simply going to a reunion they had listened when i said why i was renting! i was in and out in no time both picking up and dropping off– and they gave me a great car a new Galant– to make the trip.