Goodyear Auto Service Center

I scheduled an appointment for new tires two days before Christmas and they were able to complete the job plus an alignment in less than two hours. Considering it was right before a holiday I think that is excellent service. I found the staff polite and professional and would definitely recommend this shop to anyone.

Customer Service seemed alright … But after having them replace my tires, I had to have several studs replaced due to the techs over tightening my lug nuts. Won’t be going back.

I’ve had several experiences with this location. First bad one was when I brought in Toyota Tacoma for oil change. They called me and told me my power steering system needed to be repaired. They wanted $ 500 to install new hydraulic fluid lines. I asked why and they said its leaking. I asked to look at it while it was on the lift and I noticed there was a 6 inch rubber hose with a drop of steering fluid on it. Notr, the steering fluid reservoir was full. I wiped it off and said I’ll watch to see it leaks on my garage floor. I never had a drop on my garage floor for a year later and I drove it for 12,000 miles with no issue. Next issue, I brought up another car for oil change and tire rotation. I checked the tires, wheels and prior to service. I went to pick up car and before going into pay i decided to walk around the car. That’s when I noticed a chrome lug was damaged. The chrome was gone. I noticed it immediately but they didn’t point it out. Upon pointing it out they tried saying it came in that way. NO IT DID NOT! Not only did they not tell me about damaging it but turned it into an adversarial conversation. All over a lug nut! Ultimately they agreed to replace it because they did not notate any damage prior to changing the tires. Can you believe it? Then they said the lug nuts are cheap and the chrome caps fall off easily. Well, I have 70,000 miles on the car and all the rest are fine. I suppose it had nothing to do with their high impact air gun ripping off the chrome from the nut. Poor customer service. The next day they called stating the new lug came in. I stopped by for the replacement, guess what? They got the wrong lug nut and again insulted my car saying my wheel should use the lug they bought because it’s better than the cheap ones on my car. WTF. I’ve been there probably 5 times and this is the last time. I don’t believe they have integrity or honesty. They tried charging $ 500 for something that didn’t need fixing and they broke something they tried not taking responsibility for. Gotta love Unilocal,consumers can finally unite. They didn’t even apologize. Oh and I just remembered, they called during the oil and tire rotation asking if I wanted to change the fuel filter. I said how much, $ 110. I said how much was the filter $ 20. So they wanted $ 90 for labor for a fuel filter. I said pass. Avoid

I got a great price on two tires that was cheaper than Sam’s Club which was amazing. They got the job done quickly and were very pleasant to deal with.

I’m surprised to see all these tragic ratings for this location to be honest. I went in the guy was very kind, fun to talk to and very helpful. He helped recommend what I needed while even offering me the discounts they provided online before I could even bring it up that I had them printed out. I didn’t need any huge fixes but As a girl specially, I feel that sometimes people in this industry try to pull your leg but I felt like I left with exactly what I wanted and was very satisfied with my experience. I will be back!

Made an appointment to have the tires balanced and rotated on my 2014 Ford F250 Super Duty. One problem with these model trucks is that you can not use the regular lifts to remove the tires. This is due to the shield/​skid plate protecting the fuel tank.
The staff used the alignment rack and completed the task, including checking alignment, in less than 45 minutes. The staff competed the job with accuracy and professionalism. They torqued the whells to factory specs and had a second staff member check the torque.
Wish they would clean the inside of the rims since they had them off.

Got a quote originally for 500 to change both bearings on front set of wheels (only needed one side). Ended up with a quote for 2,500 dollars for my steering wheel gear leaking (which I have never seen happening) and my steering column needing «replaced». Decided that’s too much to spend and very sudden of a charge. So I took it to my used to be local mechanic. They changed my bearings and said NOTHING about my steering anything! Total cost at the reputable mechanics? $ 259. Fuck you Goodyear. Fuck you

I am dissatisfied with the service I have been getting at the Goodyear in Lenexa, KS.
I have owned dozens of vehicles over the years and consequently made many purchases and trips to tire stores.
My experience at the Lenexa Goodyear tire has been very poor in comparison to any other tire store I can remember. I am not accustomed to making appointments for tire service yet this seems to be recommended here.
Coming with or without a reservation seems to have little impact on the amount of time taken to receive service. Tire rotation and balance takes between 60 — 90 minutes which is incredible to me. I am use to this same service taking 20 minutes or less. I am also use to getting brand new tires mounted and balanced in under an hour.
Tonight I voiced my concern to the man at the counter and received a defensive response saying that they try to do things right.
It is my experienced backed opinion that part of doing it right is swift and friendly service. Quick service is good for both the customer and business.
I will never purchase tires from this location and will likely avoid Goodyear stores altogether in the future.