For the third day in a row I’ve gone through this drive through and ordered a medium iced coffee with one cream, not two or ten. For the third time I’ve been handed a cup of what might as well iced milk. They offered again today to make me a new one but with a huge line behind me I didn’t want to inconvenience the other customers. I’m all for increased wages for fast food workers but shouldn’t some level of accuracy be required to earn it? It’s a shame since this location is a block from my house but I’ll go out of way to New Baltimore before I go back to this location.
Nicole Z.
Évaluation du lieu : 1 Richmond, MI
The manager Steve is absolutely gross and can never get an order correct. When you face him and call him out for using his bare hands on food after he put his hands inside his shirt or hair he rolls his eyes and goes in the back. When confronted about not getting an order right he blames the staff but they are always quick on their feet by pointing to him. Worst manager ever. Take accountability of your own actions and stop blaming the staff. I use to like this location until he took over in December.
Amanda L.
Évaluation du lieu : 1 New Baltimore, MI
I live nearby and have been to this location numerous times. Just about every time I come here the staff in the drive thru are absolutely rude and snotty. When asking for a chocolate frosted donut, I’m rudely corrected by chocolate dip. The cashier couldn’t wait to be done helping a customer so she could continue on with a conversation with a boy there that she tossed my debit card instead of putting it in my hand that it flew out the window and I had to get out of my van to chase after it. Management really needs to step it up when it comes to customer satisfaction. I have no problem going to Bigby to get my coffee from now on.
Kent M.
Évaluation du lieu : 4 Macomb County, MI
1st time here was quick and efficient. They are just a little ways off of the I-94 expressway, so it made for a quick stop along my travels. My hot tea was hot and my pumpkin muffin hit the spot. I walked inside to avoid the drive-thru, and also to see what it looked like. Friendly employee.
Ken M.
Évaluation du lieu : 4 Ann Arbor, MI
A good, reasonable Tim Hortons — some kitchen noise and mediocre lighting in the main area, but the southern side of the dining room is quieter hand has a good bank of windows. Service is quick and friendly, and there’s no shouting in back which makes this a much calmer place than some. My small decaf was quite reasonable, although the girl who served it seemed pretty surprised I didn’t want any sugar or cream; the forgettable spicy chicken sandwich was chopped-and-formed(like a nugget, not a single piece), but not terrible. Definitely a good place to get off the road and have a warm beverage; haven’t yet found a non-donut food option I really like.
Jason H.
Évaluation du lieu : 4 Chicago, IL
Stopped here on the way home from the airport last night. Had a late afternoon flight, the kind that leaves you starving if you’re indecisive and don’t eat before you get there. Saw that they had a buffalo chicken panini, must be new. «We’re out of chicken.» Fuuuuuuu… but they did offer to make it with turkey and it was still pretty good. The guy was really nice, but you can tell that they definitely aren’t very busy after a certain point out here because not a lot of stuff was prepared.
Ben S.
Évaluation du lieu : 4 Port Saint Lucie, FL
I came in here one morning to pick up a couple of ‘Pick 10s’ which are those big coffee boxes. I gave them a call about 10 minutes ahead of time as I was on my way in. Not only were they ready when I got there but they opened a register and charged me very quickly so I didn’t have to wait for the indecisive broad picking out her donuts. Very clean on the inside as well. Not to mention great service. Well done.