11-11 Towing & Sales

I just bought a used car from 11 11. I have to say this was one of the best experiences my family and I have experienced. It’s a small business so we dealt directly with the owner. Very nice, straightforward, accommodating man. He let us take our time asking questions and he answered each one. We tend to work some odd hours and he arranged his schedule to meet us on a Sunday! That worked out great for us. I will not hesitate to go back and get a car for my son when he gets his license. He has a variety of vehicles to choose from so you will be sure to find something that will fit your needs and your budget! Also now that I know he does towing, I will be sure to keep that in mind if I ever need a tow! A diamond in the rough I will say. Loyalty and trust go hand in hand and 11 11 has me as a loyal customer! Bonus he also does repairs!

Regarding 11 – 11 Motor Sales and Towing in Leominster, Mass — This dealer sold us a car with multiple problems and refused to provide a refund. We had to go through arbitration with the Office of Consumer Affairs (OCABR) in Massachusetts in order to get our money back. We eventually won the arbitration and got our money back after 6 months of grief and frustration. This dealer sold us a car with no heat, no a.c. and the vents didn t work. It also had a broken motor mount, inoperative windshield wiper fluid, inoperative horn, and a loose door lock. We took the car back two times and many of the problems never even got looked at. When we asked for a refund, he told us «I only sells cars, I don’t buy them back.» Based on the evidence provided at the arbitration, the arbitrator easily found in our favor and this dealer was forced to return the full price of the car along with our registration fees. This dealer hung up on us several times throughout the process of trying to work with him. Very immature person to do business with. We also discovered that CNA, the company that had written his bond, cancelled it in March of 2012 for not paying his bond premiums (he was selling cars illegally without the proper bonding). The car he sold us was deemed a lemon by the State of Massachusetts and the repair and service was awful. We also believe he may not be a certified mechanic. Based on the way he tried to repair some of the problems (splicing the windshield wiper tubing rather than replacing the tubing), it was apparent he was not repairing the car to specifications. Would suggest you save yourself a ton of time, money, and aggravation and avoid dealing with this person. We wish we had.