Enterprise Rent-A-Car

I have rented cars here for the last couple of years. The previous manager Josh was great. Always knowledgable and helpful. But, since he left no one knows what they are doing. I rented a car there one time and they had no cars. No one called to let me know. So I drove all the way back from the Poconos to get a car and when I got there– they told me they didn’t have any cars. Then told me was too late to find another one. Another time I needed a receipt and they promised to email it multiple times and did not. This last time was the last straw. I will be using national going forward and driving 20 minutes out of my way. They found a dent, which I did not see but, either way it goes through my corporate account. Well they sent the total due in my name as over a 1000.00 personal bill to me. This has always gone through my corporate account previously and I’ve never even seen a bill prior to this in two years of renting. When I called they couldn’t contact me because someone had changed my phone number! Worst customer service experience ever, totally incompetent. DO NOT RENT THERE.

Vance and Ahmed were both really helpful in finding me the perfect van, at the last minute where every other company I contacted wanted .60/​mile plus rental. No other Enterprises within an hour had a cargo van, and I had a last minute huge charity donation I had to drive, but Vance and Ahmed both helped me on the phone, explained how to use the van when I got there (im a small girl) and we’re reasonable on the charges. Thank you guys and I know the whole charity appreciates your help.