McHales Fixzit Man

Mark K came in to review our sewer pipe situation. He was thorough during his visit. Mark came up with several approaches to solve our almost intractable problem. He explained the pros and cons of each approach. He double checked his recommendation twice by making a complete mental view of all pipes running in basement and looking through crevices in finished basement even though there was very little space to do the survey. He seemed to be quite knowledgeable and made final recommendation based on cost/​benefit. Mark was courteous and knowledgeable. He did not hurry off to the next job but wanted to make sure the current one was done well. Can’t recommend anyone more highly for their professionalism.

Our well pipe broke, flooding our yard and leaving us without water. I called McHale’s at 7:30am and spoke with Shiela, who said she would have someone out between 10 – 2. By 10:30, I received a phone call that our technician John was on his way. I also received an email stating that he was on his way that included John’s picture. By 11am, John was here and began digging in the yard in the nasty 40 degree rain. He worked outside until the job was finished 5 hours later. He worked hard, updating me as needed and never once complained about the conditions. John was kind, never condescending and incredibly positive despite being in a 5 foot muddy hole in the rain for hours. He left the work site as clean as he found it. McHale’s…you have earned my respect, lifetime business and gratitude. As a first time customer, I can’t believe the amazing service I have received. Thank you for saving the day!

Yesterday I called and told them I needed a plumber for a clogged washer drain. I told them I wouldn’t be there between a 40 minute window. I ran a few minutes late my 30 year old son got home and let him in. He wrote 2 estimates. My son called and I was on my way home, I told the guy I’d be 8 minutes he said he’d be back tomorrow because I have to be there. Today he shows up writes another estimate. He said he didn’t have the $ 10 plastic drain pipe. When I called I was told for $ 39 they charge I will get a fully stocked truck. He goes out to his truck and calls the company. They want $ 100 to do it tomorrow. I told him he’s fired and for $ 700 your crazy. I had my kitchen snaked for $ 60. Then I called the office and wanted to know why this guy doesn’t have a fully stocked truck? BECAUSE HE ISN’T A PLUMBER! WHO SENDS A MORON THAT’S NOT LICENSED TO DO A PLUMBING JOB? IN THE STATE OF PA. THAT’S ILLEGAL. DO NOT CALL THESE RIP OFF ARTIST’S! I SHALL BE MAKING A FEW CALLS AND LEAVING MORE REPORTS ABOUT THEIR PATHETIC BUSINESS ON OUR HARD EARNED DOLLRS.

I made a huge mistake wasting my time and $ 40 on these people for a ridiculous estimate. They wanted over $ 1000 to replace a small section of pipe between my tub drain and tub p-​trap, snake the line and replace the stopper. They charge by the job not by the hour and their prices are insane. I’ve never heard of any plumber around here charging more than $ 100 an hour. This job takes less than 3 hours to complete. If they did charge by the hour that would be around $ 300 in labor and then what.$ 700 for roughly $ 50 worth of materials from home depo?! They also wanted around $ 300 just to clear the drain with a snake after I had already cut the pipe for easy access if I had chosen to do the repair myself. I’m sure they do good work but don’t waste your time on these people if money means anything to you.

I cannot express my appreciation, it is beyond words. Sheila not only called back as soon as the office opened (I left a message over a weekend), she did her best to schedule the service as soon as she could. As we were without water for two days, she followed soon after and sent first available service engineer in 30 minutes. Her customer service skills are outstanding, her people skills are extraordinary, her kindness, compassion and understanding of the distress are beyond measure. What an amazing professional and a loving person! My highest respect and gratitude!

Larry is the man!
We had complete bath gut and remodel — Larry was the project manager and he did a great job!
Go to McHales for bath remodel and ask for Larry!

I made the mistake of calling this business this time last year when I had a plumbing emergency. A pipe had cracked in the wall behind my kitchen sink. I was absolutely unable to miss work that day. I called the plumber and had an at-​time tenant of my property let him in and observe the work. The plumber located the damaged pipe and replaced it so that I could turn on the water to my house again, but he charged me 3x more than average. I know this because not only did everyone of all walks of life tell me that I had been ripped off, but I had the same exact problem occur a year later, despite following all of the advice and interventions that the plumber had talked to me about (running the heat in the house higher, etc – I found out later that the issue will not be resolved without a serious kitchen overhaul, unfortunately), and the DIFFERENT plumbers I called this time around charged me 3x less despite the pipe damage being a lot more extensive this time around. Another thing: this plumber pulled my washer/​dryer (located on the other side of my kitchen) out from the wall but never hooked it back up properly. As a result, the washing machine would not hold any water in it and I was convinced that it was a goner. I was inconvenienced with using a laundromat for a while and then paying a handyman $ 97 to come out and see what was wrong with it, at which point I found out that there was nothing wrong with the washing machine itself, just the way the plumber had put it back.
It is at the point that I am starting to think the possibility that perhaps this plumber had collaborated with my EX-​tenant to rip me off since they knew I was clueless about home repair, was at work all day, and perceived by people as a pushover. I definitely wouldn’t put it past the ex-​tenant, since he later showed himself to be extremely untrustworthy, opportunistic, and unreliable to the point that I had to go through a formal eviction process. Thanx a lot, Mc Hales. I now know a group I will not be calling ever again.

I’ll give these guys one thing. they are definitely professionals… highly equipt in ripping people off! They quoted me $ 980 for a job that another company did for $ 360… just a bit of a mark up there. The quote McHales offered me did not even include the equipment I needed (I bought that myself), meanwhile the company I did end up using told me that the equipment I bought was crap and that I should return it and ended up using his own and the price was STILL THAT MUCH CHEAPER (I did pay for the parts he used). The only reason I gave McHales a two star instead of a one is because they did come out fast and had a very professional demeanor (not to say that the company I ended up using didn’t, they also came out fast and were very professional). The only people who should use this company are people that have WAY TOO MUCH money and don’t know where to spend it…

Mark K. did a fantastic job working on the many, many plumbing issues we had at our house. He was professional and incredibly responsive. Whether he did the work himself, or coordinated and worked with a top notch team, the work was excellent. These guys know what they are doing!
They fixed a big problem of roots that got into the lateral that goes away from the house, which was complex because one of my clean-​outs was buried under the driveway! In addition, they installed a dryer vent, bathroom vent, fixed a leaky pipe, ran a line for the ice maker in the fridge, installed a shower door, fixed toilets, and relocated a hose bib.
Tons of work, and I am confident that Mark’s leadership and experience means I have made the right decision by hiring McHale’s.

They are not the least expensive, but you definitely get your money’s worth! Always prompt. Always courteous. Always professional.