Sprint Store

I wish this was the first time I had a bad experience here, but unfortunately it wasn’t. I walked in to get an upgrade for my phone and there was a 28 minute wait! This place is understaffed, the staff that is there is neither considerate or efficient, and the store smelled horribly — like stale, mildew. I had to wait at least 5 minutes before someone approached me to ask me to sign in. One worker even took off for a lunch break or whatever while they could obviously see that they were backed up! Corporate needs to review this store and train their staff. I was a former customer with AT&T, and the experience I had with them was night and day to the experience I have had with Sprint. When they finally got to me, the employee said the iPhone for life plan they had last year and their iPhone forever plan are completely different and I don’t qualify for an upgrade. But last year when I was hesitant about leasing a phone (because I have always purchased my phones), a female employee in the store told me that with their iPhone for life plan, I can upgrade for free every year, and the manager confirmed. This is definitely not what was enforced this year! This entire business is sketchy, has extremely poor customer service, and I’m going to switch back to AT&T. PLEASE, if you do have sprint or are thinking about getting sprint, DO NOT GO TO THIS STORE! You will regret ever having had signed up for Sprint if you come here because they give a terrible impression of the company!

Called in to make an appointment got there told him my name he added me to the bottom of the list good thing because when I was in the store long enough it smells like the worst gym I ever been in my life it was so much Bo in there I’m glad my wife called and I had to leave I can’t take the BO SMELL.
PS I never leave reviews but Sprint Co. Needs to do something fast.

While I hate Sprint in general and plan on leaving the service once my contract is up, this store and service techs were nice and very speedy.

iPhone 4S launch date. Pandemonium. Sold out. Frazzled Employees.
Is that what you picture? You’d be wrong. Granted, I got there a good 2.5 hours after they opened because of work… but still. There were tons of employees waiting to help me as I walked in the door, all very friendly and willing to help. Yes, the 16 gig was sold out, but they had the 32 gig. There were a total of 3 customers in there.
So not at all the horror show I expected to walk in to.
Here’s the back story:
I’ve been a Samsung loyalist for several phones (all except 2 of my phones were Samsungs– those 2 exceptions were Nokias and in the very very early days of my cell phone ownership). The most recent phone I had was the Samsung Reclaim– made from recycled materials and more recyclable than most cell phones. Seems like a winner. Sadly, after about a year and a half, it stopped working well. It had quirks before, but nothing like I was beginning to experience. The speaker stopped working, so I could only answer calls on speaker phone. One Saturday, it completely stopped working for about 4 hours. Completely. no calls in, no calls out, no texts, nothin. Text messaging would freeze the phone. It would randomly restart itself and I’d lose whatever I had opened (text, tweet, etc).
I was so worried about my phone completely crapping out, I copied (by hand! on paper!) all of my 200 contacts because if I lost those, I’d be seriously screwed.
Anyway. My phone was clearly about to die. The iPhone coming to Sprint for the first time ever was a coincidence. I had already decided that if my phone crapped out and I went to buy a new one– I’d get an iPhone if they had one. But I certainly wasn’t going to wait in line for hours for it, nor was I going to trample children or beat people with my handbag to get one.
If they had one, I’d get it, if they didn’t, I’d get something else.
To my relief, they DID have one (I’m a sheep. baaaah! baaaahhH!) and though I had to spend $ 100 more than I wanted, I got the 32 gig which will be PLENTY OF SPACE FOREVER for me.
The sales guy was super nice and totally put up with my constant complaining about spending that money. I’d been up since 4am, and was spending $ 100 more on a phone than I’d planned. Plus, they charged almost $ 40 for activation/​upgrade… In the past, Sprint has ALWAYS waived that fee when I re-​up my contract, but because of Apple (for some reason), they couldn’t. Which sucks. Then the Apple care plan was $ 100 on my next Sprint bill, rather than just paying $ 8/​mo for insurance.
Anyway, iPhone stuff aside: the service was great. The sales guy made sure I understood everything that was changing with the iPhone (no Sprint content on the phone, etc), snagged me one of the very very last Otterbox cases in the store (I’m paranoid about damaging my phone), put my phone in the case for me, and even gave me a discount on the case.
This IS an actual Sprint store and not a ‘licensed retailer’ like a lot of the places are.
If you have Sprint (and I do recommend them, they’ve gotten much much better– I’ve been a customer for almost 12 years), you should come to this store rather than any other one in the area. The actual Sprint stores are miles ahead of the licensed retailers. MILES.
Hooray for this Sprint store and my shiny new iPhone. I apologize to any Twitter followers. the iPhone has easily quintupled my tweeting.