TJ Maxx

Went in on a Tuesday night and the store was clean, not very crowded. We found what we were looking for without issue and there wasn’t a line at the checkout. The cashier was really friendly with my son, asking him about the toy he had picked out. As a mom, that was a nice touch to see him interacting with my child. I appreciated the friendly, quick service and look forward to shopping here again.

Nancy G, Nancy G.
I went to the perfume section and was very excited when I found Gucci Guilty I love this scent. The only thing about it was that it the plastic wrapping was taken off the case and it had been used. I took it to the front when I was ready to check out and the associate called I’m assuming a manager so I could speak to her about it. This is when Nancy G walked up and I explained to her that I found it opened and she said «with such an expensive item we keep this in a case so you wouldn’t even find this on the floor». Immediately I took it offensively because Nancy G tried to make it seem like I opened it myself. I was simply asking if they had another one. Then Nancy states well whatever is on the floor is what they have an she can’t lower the item because it did not look used to her. But the sad part is she didn’t even take the cap off the perfume. I honestly wanted to give her a piece of my mins for accusing me of that but I easily let her make it.
On a side note at the fitting room the attendant told my little sister that when she comes out to make sure she has everything back on the hangers. Where in the world have they ever stated it was a REQUIREMENT to return everything on the hangers. That is a common courtesy.
This TJ Maxx really needs to take a class on customer service especially Nancy G as a manager you just completely failed.