AltSmoke

Bad service and worse products. This is the 2^nd time I have purchased a $ 50+ dollar device from them only for it to break within 2 weeks. The first time they told me they don’t take returns. Today the problem is the battery won’t charge at all. They told me I must have dropped my device and broke it which was my fault not theirs so there was nothing they could do other than have me purchase a new battery at full price. I will not be returning here even though I like their juice better then others, the faulty devices and waste of good money is pathetic.

They talked me into a buying a Delta II subohm tank. But, whenever I go to buy new coils, they’re out. They tell me to come back Saturday, but they never get them in. I have been trying to buy them for over a month now. Magic Vapor Shop has boxes of them. I liked going to Altsmoke, because they’re close to home. I guess they only want a some of my money, & not most of it.

Their website and Unilocal page say they close at 10. I drove across town specifically to go to their store — after being told it was a great place to go. I was there only a few minutes after 9pm. The doors were unlocked and the place was packed w people but when I walked in I was told they «close at 9 now.» Really? Maybe update all your internet information. And take a last minute client. Grr.

Tiny selection of mods was almost as disappointing as the crappy customer service. Hardly any atty’s. In a fast moving industry they are not keeping up.
If you want selection and friendly staff…
Keep driving!!!

I’m relatively new to vaping. I started when my girlfriend took the plunge and bought a «starter kit» from a small local vaping store, encouraging us to both quit smoking tobacco. We both LOVE it and are feeling great about the transition. Excited to learn more about the many many options, I’ve been to a few of the different stores in town. I usually avoid Nicholasville Road due to the sociopathic automobile traffic but this morning, early on a Sunday, it was smooth sailing so I decided to try the store out. It is close to my home and I would like another vaping storefront option, preferring to support local businesses.
There were three fellows working the store, one of whom offered to help me after a couple of minutes of looking. I had brought in my existing rig to match a glassomizer which I like and would like another of, hoping their prices were cheaper than other local stores. Since there are a bewildering array of equipment choices with myriad names and acronyms, I thought it best to bring in the actual item instead of trying to describe it or stumble around the names. I was looked down upon, apparently the equipment I like isn’t «cool» or something, they don’t stock it and half-​heartedly pointed me to their most comparable item, answering my questions with brief «mm-hmm“s and «nope“s.
So then I thought I would sample some of their juice options. The fellow on that side of the store took the same looking-​down-​on-​me attitude, saying something about how I «apparently» vape. Again, I guess I don’t vape in the right way or something. This fellow was raving on and on with another customer about some flavor with a catchy name and I decided to try it. It was wretched, and I am not exaggerating when I describe that it tasted how a used urinal cake smells. I coughed hard and the dudes laughed. I don’t know if there is hazing going on but it sure felt like it.
Against my better judgement I decided, since I’d sampled various flavors, to give them a little business and since I’m still learning I figured I’d try the glassomizer they keep in stock which was supposedly most comparable to that for which I was searching. I was asked for my last name to begin the check-​out process. I generally decline opening accounts at stores and generally pay cash and so I verbally declined to give my last name. It seemed to take the cashier by surprise, he asked me to repeat what I said. So I said «I’d like to decline, can I do that?» His reply, muttered under his breath, was indecypherable so I asked HIM to repeat himself. I still didn’t understand fully what he said but it was not accompanied by a friendly expression or body language.
There are other similar stores and I will spend my money at them instead. This store seemed to be the most convenient to my house but if it’s some special club that doesn’t want my cash then so be it.

The establishment is great: interesting décor and laid back atmosphere. My issue comes from the assistance with the «90-​day» guarantee.
I have had my ecig for two months now and have only been able to use it for three weeks. Everytime I go into the store, I explain that the item is defective, and in return I am told it is only sensitive. The ecig gets jimmy-​rigged and works for a couple of days. I cannot see myself driving down Nicholasville every other day just to have the workers jimmy-​rig it. It’s not worth the gas or aggrevation. So I am left with a $ 50 paper weight.
If you get a working ecig, Fantastic! The product is worth it, if it works! If you happen to get a defective device, don’t believe their 90-​day guarantee. They will just frustrate you until you go away.
By the way, my ecig worked intermittently during the first week. I went back after having the item for one week, and it still didn’t occur to them that it may be defective.
All in all, for the past two months I could have (and would have) spent additional money for the liquid and the filter, but instead they will no longer get my business and I am left with a useless device.