My fiancé and I visited the store in brannon xing on Feb. 13th and after about an hour, settled on 2 starter kits. Both of us were happy until the 18th when her first tank broke(5days later with only partial use) . we didn’t think too deep into it and figured we would go in and have it replaced since she only hit the cig about 25 times since it was purchased, and the receipt clearly stated a 14day warranty! Well, this morning(Feb 19th) we went in to have the defective tank replaced and was told we couldn’t be helped because she chose cinnamon as a flavor… This is ridiculous… They tell her to try a new flavor(her cost) and as long as it was not cinnamon it wouldn’t break, very very bad business, so over a defective $ 3 part, an unhelpful customer service guy(skinny guy with green cap) and a lack of tolerance of aggravating people, we will not be back and will be sure to let our friends know about the experience.
Adam D.
Évaluation du lieu : 5 Ashland, KY
Stopped in this place while visiting from out of town. Great service… Jerry was very knowledgeable and helped me out without trying to sell me stuff I didn’t need. Also had a great selection of top of the line supplies. I’ll definitely be returning when in the area again.