Four Points by Sheraton Lexington

Very happy with this hotel! The staff was great and the hotel very nice. The lobby is inviting and well decorated, loved the library, The rooms are clean, spacious and very nicely appointed. Would absolutely stay here again. The only complaint I had was how clearly you could hear people walking down the hallway to the rooms, a little sound proofing around the doors would nice and a refrigerator in the room would be appreciated.

I arrived at 1:30 am and check-​in was fairly quick. The room was excellent and well-​kept. No complaints there. However, being in a rush to get back on the road, I did not perform my usual double check of the room upon leaving, and did not realize until I arrived in Dallas that I had left my $ 700 Dell laptop on the bed. I immediately called in, and was informed the following day that housekeeping had turned in the laptop. I emailed a shipping label to the hotel and was assured it would be adequately packaged and mailed in the morning.
2 days later (after numerous phone calls) it was finally shipped out, arriving the next day, in a «box» that would make a homeless man cry. Essentially, scraps of cardboard, barely taped together, with no additional packing material. The casing was dented in one place, and cracked in another, with one USB port damaged. While I certainly appreciated the staff’s willingness to help in this matter, it would have been nice if the slightest bit of care had been taken in the packing, or at the very least, if someone had thought to write «fragile» on the cardboard. I understand packing and shipping are not a usual part of hotel duties, but a little extra customer care goes a long way towards securing repeat business. All in all I am grateful that no one stole my laptop, and that it appears to be in working order, but I would have greatly appreciated a little more thoughtfulness before sending it off to the inevitable abuse of the USPS.

Room key did not work the first time so had to go back down to the lobby to get a new one. Took a shower at 3AM, nothing but cold water. AT 3AM??? I expected better from the Sheraton Brand. However the wifi was good, clocked in at 55Mps.

Why 5 stars? Because they have obviously renovated.
— — —
I was alarmed reading some pretty strong negativity about the lone Starwood property in all of Lexington. It was such a shame to me because my favorite hotel experiences are always at Starwood’s, but I’ve always been nervous to stay here because the reviews are, um, rough.
Well, I’m happy to report — I believe they are just about all obsolete at this point. I don’t have one negative to address about my stay here. Everything was lovely. The rooms, the lobby, the bathrooms, the customer service, and the price. It was everything that I hope for in a hotel room.
I will definitely return on a future trip, as I come to Lexington a few times a year.

This hotel is VERY dated. The only nice area is the lobby and lounge. Rooms are mediocre at best and the hallways remind me of something out of a scary movie. Trim around the elevators is held on with duct tape literally and the hotel is extremely noisy.

Don’t bother. Go across the street and stay at the Fairfield, four points is understand construction with a not so pleasant musk. Linens not quite the cleanest and water pressure sucked. Overall better at the Fairfield at the same price.

The room was comfortable, but there are problems at this hotel that look as if no one cares. A couple of the problems make the hotel unacceptable, but if the problems were addressed, this would be a much better review.
When I made my reservation, I saw poor reviews because the hotel had been under renovation, but since the reviews were from 6 months to a year old, I assumed the renovation would be nearing completion. It is clear that progress has been made, but the problems go much deeper than the facility.
The lobby and registration area are modern and very nice. The staff are pleasant. It looks as if the rooms have been updated. These are the GOOD things.
Now for the TERRIBLE stuff.
There was a GIGANTIC smear of feces on the OUTSIDE front of the toilet bowl in our room! At about 3 inches by 4 inches, it wasn’t the kind of little smudge that happens by accident or is easily missed. I didn’t have to inspect closely to see it. When I opened the bathroom door, it was like being attacked by a LIFE-​SIZED MR. HANKEY! How could the housekeeper have left it there? I told the front desk, but it took SEVERAL HOURS for someone to resolve the problem. So, we spent the first night of our stay with someone else’s poop in our room. Gross.
The television had not been programmed. Because of this, we only got ONE CHANNEL the first night of our stay. There’s only so much of THE FISHING CHANNEL (yes, that is really what was on the TV) that I can take.
The security door to the hotel DOES NOT LOCK! You can swipe your room key across the reader, see the light turn to green, and hear the beep. This is all JUST A RUSE. Whether or not you have a room key, the door will open. This is COMPLETELY UNACCEPTABLE.
There was a yellow plastic bucket on the floor of the hallway outside my room all 3 days of my stay. It was halfway full of water, so I assume it was there to catch water from a leak. Floating in the water were DROWNED BUGS and pieces of garbage. This was certainly not a happy welcome to my room.
I am not all that picky, but I expect the business to be making an effort. I don’t think Four Points by Sheraton is even trying to provide safe, sanitary lodging for its guests.
Doesn’t anyone care about these things? Does this hotel have a manager?

So… It would be a 3. It should be a 3. If I could just erase the first 10 minutes of our stay at the hotel it would be a 3. But I can’t… So it’s not.
We were looking for a pet friendly hotel that didn’t break the bank for the weekend of the Kentucky Derby. This lexington location is not bad at all and totally affordable if you don’t mind the 1 hr drive to Louisville.
Front desk staff could not have been nicer, got our key for our room and headed down the hall. There were buckets scattered due to leaks which was interesting. Figured ok construction happens, it’s 3 AM, I really just want to get to bed.
Swipe key card, open door:
Room looked as if someone was still staying there.
Where they? I don’t know, but with the blankets thrown all over the bed, the towels still hanging and the toilet… used… It was clear housekeeping hadn’t been in.
We head back down the hall and explain the situation to the front desk who seemed confused as we were. She located us to another room on another floor.
The rest of our stay was great, not a lot of grassy areas for pups to walk around, but for the price and situation, it fit our needs.

The four stars are for the excellent service by Ms Kathy Thursday morning and Ms Katrina from the night shift on Monday. While the hotel was underwhelming the service provided by these staff members was outstanding! I truly felt the Lexington hospitality :)

We got a deal on Priceline and was happy about the location. Straight shot to our Georgetown friends and into downtown.
Our excitement was short lived. We were ok with the front desk being nothing more than a table since its under renovation. But good grief!
Our first room on the 2^nd floor was iffy. King size and they gave us a roll away for our son. The door didn’t close properly and was missing the latch plate. The bathroom ceiling paint was peeling. But it was clean. Then as we were leaving to meet friends, a roach crawled across the floor. We immediately went to the front desk. They offered to put us in a renovated room but all they had left were doubles. We took it. They also comped us breakfast. This room was only marginally better. Clean but the card lock had to be reprogrammed because we couldn’t get in. And the shower was hanging out of the wall. NO HOT WATER.
The food was okay and the staff was very nice under the circumstances. But I would not stay here again. And the phones didn’t work. We had to call the main number with our cell phone.

OMG, worst Starwood property ever. Poorly managed. Rooms are in terrible shape with paper thin walls where even quiet conversation can be heard from the hallways and adjoining rooms. Showers were warm, not hot. No shampoo (better than my colleague whose room had no shampoo, conditioner or soap) so had to wash my hair with soap. Asked to speak with the night manager and was told they don’t have any managers working at night. Unbelievably bad.

Great little hotel! Excellent attentive service. There are no laundry facilities and the send out service is really expensive but they have a deal with la Quinta next door to have launder services pay by quarter. Go see Carla at the hotel lounge!

I was here on ⁴⁄₁₄. Did not get a chance to look at the place in detail, as I arrived late and had a 12:30am (Tues morning) check in… The check in was quick and smooth and that desk staff person was nice.
The hotel is under remodeling and it looks like its being done in phases. I did encounter a series of red flags on my stay considering I am a Starwood member and I also had a pre-​paid reservation. Flag #1, reserved a King Bed and I was given a Double Bed and could have satisfied me with a complementary breakfast for this mis-​step. Red flag #2, was my room despite being clean, did not have a flat screen HD TV, it is 2014. Red flag # 3, it was pretty warm that weekend and on Monday during day the temps reached the 80’s, although the room was very cool, the AC blower/​fan was very noisy and my fatigue from the drive did not fight that battle. I am sure previous guest and house keeping should have shared this note as I did on my morning check out. Again, complimentary breakfast could have been one easy way to settle this mis-​step. #4 the bathroom I hope is the remodel/​upgrade for this room as it was very much dated and worn (maybe the 1^st floor is the last of the rooms to be upgraded).
Again the sign in the lobby at check in shared that it was under renovation (it would be nice for that info to be shared on the website when you book or make a reservation), this should be a notice to Starwood members, to give them a choice to stay at another location.
On the positive side: My room had was clean and the hotel is close to the Highway and Lexington Airport. Breakfast Buffet was $ 10

I was in Lexington along with my mother for a wedding. I am frugal and booked on
not knowing the exact hotel, just the area of town. We were assigned the Four Points for $ 49 per night. I called and asked that we get attached rooms. When we arrived everything was just as I had expected. The service was excellent, they have a nice lounge with full bar, a restaurant that serves a full breakfast buffet for $ 11. Convenience store is across the street. Our rooms were clean and well appointed. I would stay again for sure. Now if you expect total perfection and find fault with minor things this hotel might bother you. Oh by the way they had WSJ and USA Today free in lobby in morning, and free coffee in rooms and lobby.

Enter the lobby which has been redone. The rest of the hotel hasn’t.
We got to the hotel after 7 pm. He had a reservation for adjoining rooms and remained the lady at the front desk that we had adjoining rooms. She made a bunch of phone calls to realize the rooms we needed weren’t cleaned yet. We were given keys and told that they were being finished. We then walked into the housekeeper. She was very pleasant and kept saying we needed another blanket (she fussed over one blanket for a long time and then forgot to put one on the other bed).
The workout room has four machines. The three I tried weren’t working well. They made really funny noises. They did have a mini fridge full of really cold water which was appreciated. The pool was indoor/​outdoor. The indoor portion was very small, so if the pool is your main draw, don’t stay here.
The room was clean but old. It was fine for just one night. I wouldn’t want to stay a week here.
The continental breakfast was good but probably not worth 7.50 (we had vouchers). I had hospital eggs (what I call eggs maybe made from a mix), bacon, and oatmeal. I missed having fruit at breakfast.
Overall, the experience was just okay. Not a must see for sure!

What a terrible terrible insult to the Sheraton brand. I’m very disappointed to have spent my money here. The property has not been maintained at all. The shower has no water pressure, the ceiling is unfinished, and the door frame is literally falling apart. I feel embarrassed for the staff who are obviously aware if how crappy this place is. What seems worse is that there are no responses to complaints on any review website. Do not book this hotel

This is the worst SPG property I have ever stayed and I’ve stayed in plenty for work.

Nice hotel you can get for cheap on Priceline. It does its job if you want just a place to sleep.
Pros:
Close to the highway
Clean
Friendly Staff
Scope mouthwash in the bathroom
Reasonable prices
Cons:
Old boob tube TV
Old décor

Who is reviewing this place? Seriously! 3,4 and 5 stars? Your bar must be set really low.
Tonight is my first night staying in this hotel — and I have to say it was really, really bad. Like, one or the worst I have ever stayed in.
I get to the room — I go to the bathroom and see mildew on the wall, the fake plastic tile wall in the shower is literally peeling away from the wall and so is the wood surrounding the door frame. Then, in the bed area — there are hairs and stains on the pillows. It was so gross. And, to top it off — the wi-​fi didn’t work. I could only see the wi-​fi from the hotel across the street (knights inn). Really? So, they moved me to another room.
The wifi and bathroom were better … But the pillows here were even more disgusting than the first. I’m really floored. Can NOT believe it. How does this get 3 stars? It doesn’t deserve one but that is the lowest I can give it.
Right now my eyes are itching like there were animals in the room (I’m highly allergic) and these sheets suck.
Steer clear. I’m going to try to find some place else tomorrow but its too damn late to try to find something else. A silkwood shower is in order for me tomorrow.

[PREAMBLE: So, as a consultant and weekly traveler, I figured it was time to now start reviewing the hotels I have stayed in over the past year (I will only be reviewing hotels I have stayed in at least twice). To provide a little background, I am Starwood Platinum, Marriott Silver, and Hilton Gold, so I expect to be treated well anytime I stay at one of their properties.]
Corporate rate I pay at this property — $ 92/​night
VIBE: (1 stars) — Vibe? Nope. They have a bar, kinda. It’s open, sometimes. This hotel is completely outdated and in desparate need of renovation. The staff even joked about it. We had more vibe at the Waffle House across the street.
ROOMS: (2 stars) — Even the SPG preferred rooms are outdated.
Small bathrooms, window air units. Window air units?
SERVICE: (3 stars) — God bless these guys, they apologize a lot. I was here for 5 weeks and they began recognizing me and treating me as well as they could within their limits. They were just fighting a headwind…
Ancillaries: (1 star) — …a headwind of basically no gym, internet that didn’t seem to work, and bad room service food.
The Bottom Line — Seeing as how this is the ONLY starwood property in Lexington, SPG Platinum users have to suck it up or break ranks. Sans a triple points promotion, I’d go Marriott or Hyatt in Lexington.