Glenn Auto Mall

Zero professionalism. Their salesman Andrew contacted me about a car I was selling privately and asked me to give them an opportunity to buy it. I knew they wouldn’t give me a good price but I thought it might be worth checking out.
I checked with Andrew before I left work to meet him, telling him I would be there in 30 minutes, he said he would be able to meet me. As I was arriving I asked him which building I would find him in (they have no less than 3 showrooms) and he informs me he is out on a test drive with customers, and asks me to come back another time. I refuse (the whole taking off work, and his commitment to me should be honored thing) and ask if anyone else can meet with me, he says sure, he’ll arrange something. I get there, no one has heard anything, I call Andrew and get a half hearted apology, but no effort to fix anything. I wouldn’t believe this, and still don’t believe it as I’m reviewing my texts from Andrew.
Selling cars is how these people make money, I get it. But if you have a confirmed appointment, try to make it or at least arrange for someone else to cover for you…
I’ll give it two stars because the other people I worked with were all reasonably helpful.

Here for my car’s routine maintenance and I’ve received outstanding customer service. Thank you to Dean and Corey in the Service Department, and to Darryl in Used Car Sales (Darryl sold me the car and assisted with a non-​service issue today). I’d recommend this place to anyone.

I wish I could give these guys zero stars. Stay away! High pressure sales people that will do anything to get you to buy a car and generate a commission, but won’t help at ALL once you sign.

Terrible dealership, management is extremely rude and have the worst attitude. Will not honor the terms of a legally binding contract and lie saying «we already sold the car». AVOID THIS PLACE AT ALL COSTS, and their Ebay auctions as well. They put up cars on Ebay and if the price is too low, they try to refuse to sell it to you (which is illegal, and after realizing this they must complete the sale).

I flew in from Michigan because of a deal they had advertised. I confirmed that we were all set, had financing taken care of, called the sales manager to confirm they were picking me up from the airport. The secretary said that a gentleman named ‘Tad’ was to pick me up.
Everything was a go.
When I got to LEX airport, I proceeded to the parking bus stands to meet up with Tad. 15 minutes, 40 minutes, an hour and a half went by and no Tad. I called the dealership and they told me they sold the car to someone who offered them $ 200 more than what I did.
It was disappointing, as I spent over $ 600 on my plane ticket, had reservations in hotel (non-​refundable) that cost me $ 140 and took 2 days off of work.
When you make a promise to someone, you should keep it.
These are bad people. Avoid Glenn Buick-​GMC-​Hyundai-​Mitsubishi.

WARNING!!! Don’t even think about coming here. F minus Seller! Very Un-​smooth Transaction. Very crooked business that does not honor legal contracts. Will not do business with again. Terrible communication. Won’t even give you a reach around.

Just heard about the eBay debacle: I had a similar experience there last year and will NEVER buy from any of the Glenn dealerships. They openly lied to me, went back on written deals and provided fraudulent service (charging for an inspection and work they didn’t do). When confronted, they laughed at me and said «buyer beware buddy!»
Yes, buyer beware and DO NOT shop at Glenn dealerships. They are 100% frauds.

I took my Hyundai here for warranty service back before I had my wreck. They were always very friendly, and quick. They never tried to upsell, and Casey, the service adviser was patient with me when I’d have questions about why a certain service needed or didn’t need to be performed.
They had a nice waiting area too, with free soda and coffee and donuts while you waited.