Auto Lab

Working with Sherman and Kevin was a breeze.
A+++ Service. Much better concern and care + better price than any Mercedes dealer.
NO matter what car you have, give Auto Lab a shot… you’ll never go back to a dealer and pay their ridiculous labor fees. And I am not kidding!!!

Working with Sherman and Kevin is a pleasure. Their techs are top drawer and they do excellent work at a fair price. Thank you Auto Lab!

Sherman and Kevin and team did a great job on my 2002 Envoy. There were a bunch of issues I knew about and a few I didn’t. When I picked the car up to drive it home I realized how right they were. It’s like driving a new car now! The free loaner was a life saver while they worked on my car and they kept me informed about the progress all along the way. Thanks Auto Lab!

Great service, i used it for a u haul truck rental. They were able to respect ehat was ordered

After reading a lot of good reviews about this place being very good at working on luxury cars such as audi bmw and benz, I figured that I want to have my bmw z4 serviced here and get an oil change. The staff is great and they are very accommodating. I love how Mr. Sherman is so informative about what needs to be done to the car and how urgent it is. My questions are adequately answered. As a satisfied customer, i even recommended auto lab to my girlfriend to have her bmw 320i’s wheel alignment done there. I love how they have loaner cars available for the customers to use while their car is being serviced.
I was about to give a five star note, however, there is one thing that i didnt like very much. I asked Mr. Sherman if they could top off my z4’s antifreeze because it was running low and the light on the dashboard is turning on for a few mins after i start my car. He said OK. On my way back home when i started my car, the light was still turning on and i immediately called Mr. Sherman and asked him if my antifreeze was taken cared of because the light was still on. He said that he «believes» the mechanic topped it off and it could be a «sensor problem». I checked my antifreeze tank when i got home and apparently, the mechanic did not put any fluid in it. I didnt want to go through the hassle of doing the ⁵⁰⁄₅₀ or ⁶⁰⁄₄₀ mix and pouring the coolant fluid thats why i asked auto lab to do it for me but unfortunately, i did it myself in the end. This is fine with me and i hope something like this wont happen again.
Despite all that, my over all experience was good and i would still recommend auto lab to the people who have automotive service needs.

Kevin, Sherman and the team are a talented crew.
We have been customers of the Auto lab for over 25 years and never been disappointed with the quality of repairs to our fleet of cars as well as the customer service.
We appreciate a family owned local business and will never go anywhwre else.
Auto lab does anything from the mundain such as oil and filter changes to swapping out an engin.
They are prompt to communicate what type of service needs to be performe to getting it done expediently.
We highly reccoment the Autolab team.

Best mechanics in the area, period. No BS… give it to you straight with fair pricing. Been going here for a while now… for oil changes to bigger jobs when needed.

I’ll start this review by warning anyone with a non-​luxury car not to come here. I went in for an oil change around a month back and overall I would say That I was treated very poorly. The staff seemed annoyed while I was there. I had mentioned that my oil light was coming on and that I thought it might be the pressure sensor. They suggested that an oil change might do the trick and I was there for one anyway so I was on board. The oil change was quick and affordable (under $ 20) I think, but I wasn’t told what kind of oil was used (not even on the reminder sticker). However, I was told that the sensor light was officially off (I mean, the new oil wasn’t even hot yet, great observation) and that it would be fine. Awesome! I mean I know NOTHING about cars, but I was pretty sure you would need more than 30 seconds to jump to this conclusion after putting fresh oil in, but again, what do I know?
In addition to the oil change (and lack of factual diagnosing for my gauge), they found several other problems with my car. I knew about some of them and a few others I didn’t know about. I’ll admit that while I didn’t ask them for their help or opinion about these problems, I was sure glad they took the time to try and rake in some business. I knew that I was going to have to get a few things fixed already (as I previously stated), so I casually asked for an estimate for the repairs and politely waited for them to finish. They came back with an estimate around $ 2,000 or so. Honestly, It wasn’t terribly shocking, but they presented it to me in such a manner that seemed very accusatory. «Did you try to do some work on this recently? If so, it looks like a pretty botched job and you should have come to a professional.» No, actually, I have never attempted to repair something super complex on my vehicle or any anyone else’s, but thank you for being so accussational.
After being rang up for the oil change, I was told that I would have to sign something that said I was «denying service» for other suggested repairs. No problem, I’m sure it’s a liability thing. After paying, I politely asked for a detailed estimate again and was told that my receipt would be enough.
* Side note: I had explained that I needed a detailed estimate so I could try and procure the money to have it fixed, the more detailed, the more likely it would be that I could get the money, and the fatter the paycheck their shop would have for the day, seems like a no brainer right?
I observed the receipt at my car and it said, «oil change… price.» and also near the bottom «other services (DENIED): Steering knuckle (2,000 or so).
The point here being that the estimate portion wasn’t detailed at all, it had 2 words (and I had 7 or 8 problems that they mentioned and showed me a different estimate invoice with them in the shop), and only that I DENIED the proposal to have them fixed.
Awesome.
I left the shop and no more than 3 minutes later my oil light came on again. Thanks Sherman Auto Lab, it makes me feel warm and fuzzy that you didn’t have any concern whether I cracked my engine or not on the way home after leaving your shop.
It’s worth mentioning once again that none of their estimates including fixing my oil pressure gauge (the problem I wanted and needed fixed that day).
Thinking it must’ve been an error, I called back once I got home and left a detailed voicemail requesting the estimate again.
Almost like some twisted slap in the mouth, they e-​mailed me some spam mail asking me to rate my service. I sent an e-​mail to them explaining that I would be happy to rate them, but that I really needed that estimate.
Nothing ever transpired. They wrote me off the second I wouldn’t cough up $ 2,000 on the spot to fix my car (it’s by no means luxury) and at this point I’m willing to assume they didn’t think I’d come up with the money to get such a low tier vehicle fixed in the first place.
A few days later I took my car to another area shop, they instantly determined that my oil gauge needed replaced (I knew it did even when I went to the «Auto Lab»), and fixed it within the matter of an hour (no appointment). They spent an additional 45 minutes giving it a look over and coming up with a list of problems (that were mostly the same as the Auto Labs findings), and they explained them to me in detail, they told me what was needed first and what could wait, and sent me on my way with a hard copy 3 page estimate (very detailed), and also sent an e-​mail of it in .PDF format. The money was procured around a week later and that shop got ALL of my business as the same time.
To re-​cap, unless you live in one of the affluent areas of Lake County, and drive a luxury vehicle, avoid this place at all costs, do yourself a favor and message me for a better recommendation.
Here’s your review Sherman Auto Lab, I hope you enjoyed.

Excellent customer service with highly professional and knowledgeable staff. This is an old fashion auto repair shop– nothing fancy. Great people who see you as a neighbor and really care about your car. I will be a customer for life.

I thought I needed a new transmission in my vehicle and was referred to Auto Lab by a friend.
I was expecting the worst, a very expensive transmission replacement and was pleasantly surprised when the problem was corrected by replacing a couple of sensors.
The customer service and communication by Sherman was outstanding. He called with updates and they finished the job when promised. I even received a follow-​up call a week or so later to see if everything was working. Outstanding.
Additionally, the price seemed fair. I will certainly go back.

This was my first experience with Auto Lab and I was happy with the transaction. I requested an appointment over the internet and Kevin called me within the hour and got me set up for the following day. Their price was very reasonable and they showed me exactly what problem they had found was. I waited for my car and it did take a little while but when additional work was going to be done, Kevin offered me a courtesy vehicle (which my daughter loved). I was happy to be called back when my vehicle was finished, which was a new experience for me. I was very happy with the experience and I will be back in the future.

Truly disappointing experience with Sherman and his crew. His mechanic attempted to figure out the electrical problem on our pickup truck and charged us on a hourly basis for his «expertise». He solves nothing and we picked up the car with the same issue with which it began. Sherman charged us regardless for that as well as the other mediocre repairs to the tune of $ 1800. Wasted money. We took the car to Rouse Auto and they figured out the wiring issue in 5 minutes and fixed it quickly and efficiently for $ 97. Autolab obviously needs some schooling for their «master» mechanic.

My boyfriend and I just moved into the area. If moving isn’t expensive enough, my car decided it wanted to cause problems as well. I took my car to Auto Lab after seeing the other wonderful reviews. They were spot on. This place is fantastic. I came in with my car at 11 but I had an appointment to be at by 1. They loaned me a car so I didn’t have to miss my appointment while they worked on my car. I was so happy. As I was driving home at 2:45 the shop called to tell me that my car was ready. How convenient! The people here are fantastic. I will be back anytime I need car assistance. Hopefully not too soon though!

Recently made my second trip to the Auto Lab. Great service and results from start to finish, again!
At no point was i advised of magical problems to fix, just honest assessments and honest estimates on all work required. They have proven to be extremely informative and are always willing to talk you through any issues or simply chat you up with advice. Very professional and highly recommended, I’m elated to have found a shop i can depend on!

Two days before a 1500 mile road trip I brought a Chevy Astro van in for front brake service. Sherman called soon after and described my service options in detail. This shop is firing on all cylinders: top notch Customer service, quality Work, and competitive pricing. This is a business I feel I can trust– I will be returning to Autolab and recommending to friends. Thank you Sherman and team!

The customer service was excellent, they were very patient, explained everything and answered all our questions. They offered us a loaner vehicle for no extra charge since our repairs required more than just a couple hours. They leveraged the factory-​recommended service schedule for repairs and needed replacement of parts. Overall, great experience at a very good price. I would highly recommend this place to anyone who wants to avoid over-​priced service from garages at auto dealerships!

We count on Sherman to help us out with all our auto repair. Always feel confident that tey are giving us the straight story!

Auto Lab was recommended to us by our friends. I have now dealt with them on a few different occasions. I have experience in the automotive repair industry, and I have dealt with quite a few different shops in Libertyville and Lake County over the years.
THIS IS THE BEST REPAIR SHOP THAT I HAVE EVER DEALT WITH.
Professional, affordable, fast, friendly, and true experts in their craft. You will be glad that you brought your car here. I now bring my car, my mothers, and my girlfriends cars here for all major and minor repairs. Try them out and see for yourself.

Amazing shop. Sherman and the rest of the staff there are unbelievably kind and helpful. Repairs were timely and affordable, and most importantly, Sherman has always been up front and honest as far as what’s wrong, what’s needed and what can wait.
I’ve referred many friends and family members there, and would not bring my car for service anywhere else.
You can really tell they care about their reputation in the community by how well they take care of their customers, and how they remember you and your car every time you come in.

Auto Lab in Libertyville is a top quality full service auto shop.
We’ve brought 6 of our cars to Kevin, and his son Sherman, over the past 13 years. Honest, reliable, and trustworthy with all aspects of our cars’ maintenance work, inspection, troubleshooting, repair options, and reasonable estimates.
I wouldn’t take our cars anywhere else. They’ve saved us considerably amounts of money and time in smart repairs and maintenance for older vehicles and preventative for the newer ones.
I definitely have recommended them to my family and friends and anyone looking for a solid auto shop.