Lazer Limousine Services Inc

We used Lazer to get to and from JFK airport in New York and the service was fantastic! My wife and I had no experience driving to or from NY and had never been to JFK before so we figured the best thing to do would be to get a ride. We didn’t want the standard,
Stinky ride offered from a taxi and don’t trust über drivers so we searched for a reputable limo company. Living so close to Lazer, we gave them a shot. I must have mentioned on the phone when booked the trip that my wife and I were recently married because they even provided champagne and glasses. We will use them every time we need to get to the airport and have recommended their services in our neighborhood!

I would NOT recommend Lazer Limousine for transportation from PHL airport. I booked a round trip for a pick up at my home to PHL airport on October 18, 2014, return pick up on October 25, 2014. Trip to PHL airport was wonderful, Lazer was on time, drive friendly, car was very clean, no problems. The pick up was a VERY different situation. My plane was delayed 2 hours from Cancun. When we arrived in PHL, NO ONE from Lazer was there to meet us. I had 5 elderly people in my party. At 9 p.m. on a Saturday night, it was VERY stressful. Called 800 number, no return phone call to my friends cell phone. My cell phone froze up, so there was no way to know if they had call me. The ground transportation people were very helpful and arranged for Tropiano to take us home. Tropiano arrived 10 minutes later for the ride home. Lazer did leave a message on my cell, letting me know they did not have a car to pick the 5 of us up 2 hours late & suggested we take a cab. Do not use Lazer

Had to use them last year because they monopolized our area. Had a ride to Philadelphia Airport and on top of being too expensive, they sent a driver that had a cold! Got the cold in the middle of my vacation and didn’t enjoy the rest of my time there. Would not recommend at all.

We took Lazer Limousine on March 2, 2011 to the Wells Fargo Center to go to a Bön Jovi Concert – the driver was wonderful, friendly and the service was excellent! I would definitely recommend this limo service!!!

Lazer left me and my ex-​wife at the airport with no ride.
So this is going back several years and maybe things have changed.
So here’s the story. Booked a roundtrip limo from my home to the airport and subsequent return trip on our arrival back in Philly.
The trip to the to the airport was fine. Clean limo, nice driver and he was on time.
The return trip was not so good. We arrived back in Philly around 2am (from Vegas). I expected to see the driver waiting at baggage claim, but no luck. I waited for about 15 minutes, and then started calling their office. I tried for an hour and finally called my father to come get us. In between that time, the manager called me back and told me «the driver forgot.» WTF!!!
Awesome. As a limo service you really only have three things to accomplish: Be on time. Provide a clean well maintained vehicle. Be courteous and friendly. When any of those three are not provided, why bother using the service.
I declined the mangers offer to pick me up that night as my father was on his way.
I went into their office the next day. While the manger apologized, no offer was made to win my business back. That is simply unacceptable. At the very least a discounted or free one way trip was in order. I would have probably declined it anyway. I rarely take advantage of those things, but the effort should have been made.
Since then, I’ve spent thousands on a car service. But not Lazer Limo.
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