Theraplay, Inc

We found the therapy services to be high quality, but the administrative staff not very professional. We were first given a therapist who our daughter loved, and given a different therapist the next time. When we requested the original therapist we were told she is a manager and is not encouraged to treat patients… but got conflicting stories from front desk staff and therapist staff. While out of town we received a letter stating they would discontinue us unless we scheduled an appointment… an oddly threatening letter to get from a drs office! Though we would have loved to continue services here it is too much hassle to deal with what feels like internal scheduling and staffing issues.

The manager or owner called us back to find out why we cancelled our sessions with them and was very interested in what we had to say. She was very nice and admitted that some things had not been properly done or followed through with. She was very apologetic and told us that they are working on getting more staff and more hours to better serve their patients. She also waived the 35.00 fee and asked us to please consider them again in the future if we need anymore therapy. I was very pleased and surprised as this showed that the business does really care for their patients and families and management is keeping an eye on the business that is growing. They appear to be evolving with the growth and have had a few stumbles but they have acknowledged them and are making things better for their patients. Thank You

We’ve been customers of Therplay for awhile now, and they recently moved to this new location from their Trappe location. All I can say is wow! What an improvement over the last place, which was pretty small and dumpy. The waiting room is now 2 – 3 times larger than their old place and can easily sit 20+ people. There is a TV in the waiting room showing kids programs to keep your little ones entertained. There are also some books available for kids to check out as well. While there is no free WiFi provided by Theraplay, you can easily access the public Wifi provided by the nearby fitness center. I got a brief tour of the new facility and inside where the kids receive their therapy is also very nice, and much larger. There is also dedicated private rooms when needed, for things like feeding, etc. On the downside, there is no nearby playground, which was nice in warmer months. But there is a nearby Wawa, pizza place, and Chinese restaurant. And I suppose if you belong to the fitness center, you could get a quick workout in while your child has his/​her therapy session. The staff is great and I would highly recommend this place if your child needs therapy.