A & B Appliance Service

My home warranty dispatched another appliance repair company at first, who took over 32 hours to contact me and 6 days to schedule. When the tech got here he spent 5 minutes in my home and said he would order parts but then said he didnt know how to fix the two appliances.
Home warranty then dispatched A and B who called me within 10 minutes and as a favor to the home warranty company came out that afternoon. Arnie spent ample time trying to diagnose the problems and took apart the compactor to really figure out what was going on. He called for parts while he was in my house, gave me a receipt, and was pleasant, helpful, professional and very knowledgable, all which the first company was not.
It is not often that we get service like this so I wanted to make sure i recognized them so other people could see. As a realtor I always make sure I have a list of people my clients can call, and I have added A and B to the top of my list.

Excellent customer service. I had no issues with the scheduler or the repair man Arnie, both were pleasant and courteous. Highly recommend and will definitely be a return customer.

I had my cook top repaired today by A&B Appliance. Because I have a home warranty I had to use the company that my home warranty company sent out. The original company who came out to repair my cook top cleaned it, did some additional work, but basically said it worked fine. Within a week, I had to have them come out again, once again they said there was nothing wrong with the cook top. I called the home warranty company back and complained because I still had to light the cook top [gas] with a lighter. They said they would send another company to investigate. A&B Appliance [Arnie] came out and «immediately» could tell that it was the gas regulator. Yeap, there was no gas coming out… Needless to say, Arnie ordered the part need and within five days he installed the new part and the cook top works great!!! Yeah Arnie.
I have read some of the other reviews and I have to say that I do not believe them. Arnie and his wife are really nice people and very delightful. I am very pleased with the work this company has done for me.

Another company came to again repair the microwave. The tech was courteous and pleasant not like Arnie.
They replaced the same part. Curiously the total cost both labor and parts was $ 269 versus $ 408 that A and B charged on their first attempt to repair. The most recent was covered under warranty. I think Arnie was trying to double dip by collecting from us and a warranty claim from Thermador. This solidifies my statement that I would never use or recommend A and B to anyone.

i am surprise this business is sill open. this should have been shut down soon or later it will
Long story short called for service for my business appliances and the lady who answered the phone she is the rudest lady in the world i came across. i would never call them or recommend them. she hang up the phone on me and i took my business somewhere else.

It’s a toss-​up who is rudest: the scheduler or the serviceman, Arnie. The scheduler interrupted me constantly when I was trying to make the appointment. Then, when Arnie arrived to fix my dishwasher, he asked me if I read the appliance manual. Duh? Well, of course! Then he said I should have called Tech Support instead of bothering him. Well, Arnie, don’t worry, because I will NEVER call A & B Appliance again!

So, our refrigerator busted and my dad tells me that the servicer came in for two minutes plugged something in and left. Charged $ 55 dollars. My dad has trouble remembering so he had the person write down the part that needed to be replaced. I look at it and I can’t read the hand writing so I call in to ask what the part is. The lady who answered the phone was very rude. I was trying to explain what I needed she kept cutting me off and saying she needed my name. While giving her my name she cut me off then said «oh, oops». Then she directs me to the guy who came in to service our refrigerator I ask him what the part is. He kept tells me that he explained it several times to my father and did not help me at all. Guess he had more 2 minute appointments to go to.

If I could give 0 stars I would. Home Depot set me up with A & B Appliance to get my washer repaired. I called after I had not heard from anyone to set up an appointment. A lady named Beverley answered the phone and before I could give any information, she said «she doesn’t know anything about anything», and denied ever talking to Home Depot. There is no other way I would have gotten her number, if it wasn’t given to me! Remarkably she did recall talking to Home Depot and refused the service request because I lived too far away. As I was trying to get more information from her she told me to shut up and hung up the phone on me. I called back requesting to talk to a manager/​owner and she said that she was the owner. She was beyond rude, disrespectful and ignorant in how to speak with a customer.
I would not recommend this place to anyone, especially if you have to deal with Beverley.

I called to make an appointment and when I indicated the time did not work, the lady at the office stated in an awful rude voice «well call BPG and try to get better!» How awful is that for customer service? I will gladly call someone else.

I have had two experiences with A & B and both times they were rude, very very late on two different occasion when we had dates and times. I had a broken Kitchen Aid microwave and they had no clue how to fix it’s they order all new the parts. I cancel with them, reported them to their contractor and got another subcontractor to do the job right. Both times A & B said they would be there between 8 – 12, and when they did show up it was hours later. They did not look at the microwave, they just started ordering parts.
YIKES! SCARY PEOPLE!

Arnie was great! He knew right away what was wrong with my Kenmore washer and fixed it on the spot. In and out in no time at all. He also didn’t charge me an arm & a leg — his prices are very fair.
I would definitely recommend him!

I called and made an appointment because our ice maker stopped working on her fridge. The man I spoke with was nice and offered me a window of 1−3pm for an appointment. When 3:30 came and went I called the number. An older woman told me he was down to just one person today. I have appointments every day for my work and I wouldn’t dream of being over 30 minutes late without calling to let someone know. I explained that I had to go pick up my toddler and that I don’t typically do business with companies that don’t have the courtesy to call when they don’t show up (especially when they give a 3 hour window)…She didn’t even let me finish my sentence before she said «find someone else» and hung up. I’m sure he is a nice guy and does a good job but this is no way to conduct business.

Arnie did a fantastic job fixing my whirlpool front loading washer. He was quick, knowledgable and his prices were very fair.
Definitely recommend him!

After two months our brand new Bosch dishwasher, which had been very quiet, started making weird sounds. I called the Bosch service line and they gave me a few local repair services, one of which was A & B. I was happy about this, because Arnie had already been to our home once to fix our cook-​top range. I didn’t know A&B was certified to do warranty work for Bosch.
Arnie came right out and determined that the main motor was making the noise. He ordered a new one from Bosch and when it arrived came back to install the new motor. I thought this would take quite a while, since the installation of the Bosch when it was new took over two hours, and Arnie would have to take it out, replace the motor (not trivial) and put it back. But he finished up in just about 1 hour! Great service, nice people. A & B is on my speed dial.
And oh, did I mention that when Arnie was out the first time about the range he showed me how to reset the oven temp which had been off since day one. My wife had been using an oven thermometer to get the right temp in the oven, but after the adjustment the oven works just fine!

Thank you so much!!! Our refrigerator went out on a sunday night, and come monday morning, I had to pack everything in ice chests! Arnie met my husband right at 5 pm at our home, which the only time we could meet him! It is wonderful to know he was willing to wait until we were able to get off work, and fix our issue so we wouldn’t have to go another day and have our food go bad! Arnie and his wife were very prompt and friendly, and we will surely use them again when we need it!