Heartland Optical

Bragging moment: I have Lincoln’s Best Eye Doctor and Clinic! After a less than stellar experience this summer elsewhere I was on the hunt for a new doctor; and after asking for recommendations, doing research, and checking with my insurance, I decided to go to Heartland Optical.
I had to reschedule my first appointment and they were able to work with my crazy schedule and get me rescheduled for the day after my original appointment. We had a miscommunication so I ended up being a little bit late to my appointment, but never felt like I was being an inconvenience.
During the standard round of checks and test, every single test was explained to me. Every single one. I’ve been tested with similar machines at my old clinic and was never told what it was exactly testing. (And I got to see the inside of my eye through the standard procedure, whereas it was always an additional charge at the old clinic; and even the picture was explained to me!)
When I met my wonderful doctor, Dr. Gibson, she asked about my life before she even started to ask about my eyes. I was definitely not just a case file. And then she double and triple checked all of the measurements to make sure that I would get the correct strength in my contacts. And then she took me personally to get trial contacts and then checked the fit right then and there. Since I’ve had so many problems, she gave me a different brand in each eye to see what works best to get to the best fit as soon as possible. I was given the option to either come back in a few days to check in or I could simply call, but it was expected that we’d be in communication within the week. When I called this afternoon, I picked the trial contact I liked better to be ordered again as a trial for both eyes. When those arrive at the clinic, I’ll go back to see the doctor to check to make sure that everything is working as it should.
I was blown away with the amazing service and care that I’ve received and can’t believe I suffered through worse for as long as I did! I’d highly recommend Heartland Optical to everyone in Lincoln!