Dunkin’ Donuts

I love Dunkin’ Donuts. This place is not that place. They always get your order wrong and the coffee wouldn’t pass a health inspection temperature check! Worst Dunkin’ Donuts I’ve ever been to. If you value your health and patience in the morning, do not go here.

I love my dunkin donuts… but I will no longer frequent this location unless the current manger leaves. He is awful! He treats his employees disrespectfully and does not help them. There were two people ahead of me and he disappeared into some back room and didn’t come out again. I asked the girl employee who he was and she said the manager…
The last manager — a female — assisted her employees taking care of customers many times I was there for my donut&coffee.
Also — it seems they are out of supplies more frequently now. Simple supplies like straws…
Something has been off with the supplies somehow.
There’s a DD just down the road on route21 — doesn’t take too much longer to get there. I’ll go there for now until this manager is gone. They’ve rotated through a few these last several months so I probably don’t have that long of a wait.

I think it’s time to find a new morning spot for my coffee and lite breakfast sandwich. This place used to be great, but something changed. Always fast and got my orders correct. In the last few weeks I’ve had to stop ordering the dark roast coffee (which I really like) because it was barely warm 3 days in a row and tasted like it had been sitting around since they opened. I said something and they assured me it was fresh. Yep. Now the line moves so slow. As an example, today out of 8 cars ahead of me, 3 left after not moving for about 8 minutes. So out of 5 cars ahead it took about 15 minutes to get to the speaker. The straw though was that in the last 2 weeks my sandwich has either tasted funny or been wrong 3 times. I’m tired of dissecting my food at the window. So customer lost and I mean a 3 to 4 times a week for about 2 year customer.

The worst service station DD ever! Incompetent, slow & untrained employees. Sent a complaint to DD it’s so bad, but they said the franchise owner would reach out… crickets. The location is very close and I drive 2 miles further to avoid this one.

After making me wait for 10 minutes at the drive thru (i was the only car), the guy brought my bagel. I had to eat a bagel that had cream cheese only on one side.

Update 12/​10/​2015 — This business has not gone out of business so I decide to give them another try. I get there at 7:30 pm. First, I have to wait maybe 6 or 7 minutes. The gas station employee tells me that the DD employee is probably in the restroom. When he finally comes out running, he goes straight to the drive-​thru. So the drive-​thru customer has priority even though I got there first. I got 6 donuts to go. Three were so stale my husband thinks they are day-​old. I don’t think they are 24-​hrs old but maybe left over from early in the morning and sitting out all day. We had to throw them away. So that was $ 6.41 for 3 donuts. I’m very surprised they are still in business. Maybe they only mess with people that come at night.
6÷26÷2014 — Posted closing time is 10 pm. I get there at 9:35 and the drive thru is closed. I park and go inside. There are no donuts. The employee tells me that he is allowed to throw the donuts away 15 minutes before closing. First, it’s not 15 minutes before closing yet. Second, why post a 10 pm closing time if you stop serving at 9:45?

This place opens at 4 AM. So I’ve gone there a few times at 4:05 (I’m an early riser) and they couldn’t give me a breakfast sandwich because their oven wasn’t warmed up. I mean, at 4 AM who is there for anything but breakfast? If you open at 4, you should be open *for business* at 4. If that means the workers getting there at 3:30 and getting everything ready, then so be it. I sent in feedback to the organization and they replied that this would be corrected. But nothing changed. DD sucks, for my purposes…
Across the street is a McDonalds, which also has breakfast sandwiches. But they don’t open till 5 AM. So today I went to DD at 4.30, figuring that it should be ready. I got the «egg benedict muffin» sandwich, because I wanted something different than the usual. All I could taste was the muffin and the egg. No taste of the ham or the sauce. Waste of time, not objectionable but as bland as could be. If I had waited a half hour longer, I could have gotten the infinitely better Steak McMuffin from McD.

With a love for coffee and experience working at Caribou Coffee for a little I started out 2014 with the mission to visit all of the coffee shops in my area. After visiting a few, I thought why not write reviews and share my thoughts on each of them. So here we are… with out any further ado let’s dive right in to my unbiased review of the brand new Dunkin Donuts in Lincolnshire.
First, let me point out I realize what Dunkin Donuts is going in. I don’t expect it to be similar to the homie feel you get from a small local coffee shop. If you want something like that then a gas station Dunkin Donuts probably isn’t the best place to go. With that in mind for quick coffee and a donut on the go its a good option, but if you have a little time I recommend you check out some of the local places I have reviewed.
Location & Ambiance:
Its part of a gas station, and it has a drive thru which is nice!
Coffee:
Not must to say here, its Dunkin coffee. If you haven’t had Dunkin coffee with cream and sugar I recommend you try it they make some really good coffee compared to other corporate chains. Keep in mind you wont be getting your Starbucks latte or frap here, but as far as drip coffee you cant beat it when comparing it to other chains.
Food:
They have the typical array of foods: Donuts, bagels, and even some healthy options (if sodium isn’t a concern)
Staff:
The lady there was nice, and the place was clean!
I have been there two times, once in the drive thru and once walking in. Both were great, and I have no complaints. I wouldn’t say Dunkin Donuts is perfect so ill give it a 4 of 5 stars «Yay! I’m a fan.