Grossinger Autoplex

Chris Fanella promptly approached me upon arrival and handled my repair which was previously scheduled by Jeremy Aguilera. Jeremy was extremely polite and diligent in setting the appointment, ordering the defective part, and reserving a loaner. Chris explained everything clearly, set me up with the reserved loaner, took an additional request to fix a twisted seatbelt and made sure that the car was repaired within the 3 hours stated. He was also extremely polite and reassuring, explained all the docs that requires signatures.

This was the first time that I had to use their service facility there as opposed to the quick lube location there. As a Cadillac owner, I am not really impressed with the customer service there. While the repair was handled properly, there was no follow up from them after the repairs were completed to make sure I was satisfied. Also, my car was returned an extremely dirty mess. I thought they had a carwash facility there, but I guess you have to either ask or beg for it. I was dissatisfied on the state of my vehicle when it was returned to me. This is supposed to be a high-​end Cadillac dealership not a low-​end budget car location. Much better customer service at other dealerships.

I traded in my Hyundai Sonata for a used 2013 Buick Enclave. Jonathan came in on his day off to assist me in y car search. I asked tons of questions, test drove a few questions, and even drove a car back to my home in the South Loop to make sure I had space to park it.
I was treated very well and would not hesitate to purchase another car from Grossinger.

I bought my car here back in 2007. Although the salesperson was a wee bit impatient about whether I was going to buy the car or not and kept telling me saga stories of other people who drove a car around to not buy it, I already knew I was buying a car from the moment I walked in the door. It’s funny because the original salesperson who greeted me found out I had one of those free coupons to get $ 50 of gas (from the Chicago Auto Show) just for test-​driving a car, assumed I was going to buy nothing and refused to help me. Joke was on him, when I test drove the car I already knew I wanted and walked out with it. (Some kind of horn went off, and the second sales guy started cheering really loud when I told him, «I want that one.» The look of disgust on the first sales guy’s face made me laugh out loud. Never underestimate a test driver.) I was promised free car washes for the life of the car, and I definitely took advantage of that on a weekly or biweekly basis for the first couple of years.
When I had any minor repairs (for some bizarre reason, one of my inside car handles broke off on a new car but they fixed it immediately), they were polite, friendly and had big smiles on their faces. Nice group. Easy location to get to. Always knew what they were doing. I had no complaints, outside of sometimes waiting forever for car washes.
My only complaint with this location was as soon as they stopped selling my car make/​model, they immediately pushed me off to Glenview, a pretty horrendous alternative where I have nothing but bad things to say. They just refused to fix anything on the car after they no longer sold that kind of car, and that really irritated me. Would I buy a car from there again? No. I didn’t like how my last visit went when they pushed me off on another dealership. But before that point, I had nothing but nice things to say about the place.

Absolutely hard to believe car dealers like this still exist. After a couple of days of trying to get pictures/​info about a car I can’t even explain the levels of assholeness, douchbagery, shitbagness I’ve encountered with this place. I know the car is a beat up rental car but I still had interest in it and can’t even get the slightest bit of courtesy, professionalism, info, call backs from anybody that knows their ass from a hole in the ground. The turds that answer the phone are the typical «no, anyone that knows anything is on the phone but can I help? I’m a soul sucking ass monkey that doesn’t care that you have been talking to someone else I want to take your sale or tell you to fuck off!». I just don’t understand why these kind of dealerships are still around.
What a turd show this place is! I had not pulled it up till now to write a review and judging by the reviews I don’t think it’s a fluke that they have been completely useless to me. Called and asked to speak to a salesperson. That didn’t happen. Wanted my number and an email. Thank god I gave a secondary email as I’ve been getting bullshit emails daily. I’ve responded to a few and get zero response back. Just trying to get some basic info and pictures on a car and can get neither. Oddly enough I never got a call back either. Hope to crap they don’t find my number and start calling like they email. Note– two months after trying to get info on a car and getting zero honest help they are still sending emails. Why?

Stay away!!! Their customer service is probably the worst I’ve ever encountered. Hard to get anyone to answer the phone (unless it’s sales) and when you get a voicemail they don’t return the call. Horrible experiences with the new car I bought regarding service. If I had it to do over again I would not buy from Grossinger.

Unfortunately, I cannot give Grossinger 0 stars. If I could I would. Every time we bring in our Enclave that we bought from Grossinger for service, we are treated rudely by the service personnel. Today was no exception. Even though we had an appointment confirmation, service personnel claim they have no record of it. How is that? Further, even though we communicated all of the reasons for the service appointment request, for the second time now in the our last two service appointments, we were told that they cannot complete the requested service within the day and that we’ll have to make another appointment to get that done. Really appreciated the notice on that — what is the point of making an appointment and describing/​communicating the service that you need done? We were actually lucky to find that out today!
I learned something completely new today! An «appointment» as defined by Grossinger, means that Grossinger knows how many cars are coming in, NOT that your car will be serviced at your appointment time. Fantastic, thanks for that Grossinger! Apparently a customer’s time in not important at all. Only important to them that they know how many cars are coming in so that they can control their costs.
Given the number of recalls our vehicle has had and the terrible service we have gotten each and every time we have had to have service performed on this vehicle at Grossinger, I would recommend that you a) not buy a car here, and b) NEVER have your care serviced here if you do.
Finally, I will give myself 0 stars as well for being dumb enough to go back. That said, given all the recalls, I have had little choice most of the time. Save yourself — don’t bother with this company.

My husband and I were on the hunt for a used Prius (incredible gas mileage and the most reliable used model, according to Consumer Reports) when we stepped into Grossinger in Lincolnwood. The sales associate, Ricardo, helped us find exactly what we were looking for at a fair price, and also walked us through our financing options in a way that was low-​pressure and easy to understand. Great guy to work with!
We’ve had the car since June, and we couldn’t be happier with our Prius. Thanks, Ricardo!

I bought a car there in 2009 and though I was satisfied enough with that process, I have not been satisfied with their service. And now they have sold my info to all of these warranty companies that keep calling every freaking day. For this reason as well as their consistently harassing me to buy another car, I will never buy from them again.

Where to begin! I wish Unilocal could introduce a category with –ve stars in that case Grossinger would top it for sure. I haven’t had the experience if buying a car from them but instead I bought an insurance policy from them. You are better off not having an insurance than having one from Allstate at Grossinger, not that Allstate is a bad company but the staff they have at the Grossinger can put the worst customer service look like shining star, in particular Henry. That gentlemen keeps making decisions on behalf of the client rather than seek approval from them. I find this deviating from their professional duty which is only to act as an agent!
Upon questioning he had the audacity to tell me that I should go elsewhere and he doesn’t need my business, how he has been very successful and write more business than anyone else, I really wonder how?
If anyone is considering buying an insurance policy from them I would advise them to run and go else where! The worst customer service ever experienced in my life! Help yourself and go elsewhere.

I’ve had bad experiences here before. I’ve been criticized for being a female claiming to know anything about automobiles (I am the daughter of an automotive engineer who grew up fixing my own car). I filed a formal complaint with corporate because of the way I was treated.
One time, when their team forgot to re-​attach my tire pressure monitor after a standard tire rotation, they kept me there HOURS (the next day) arguing that «[I] must have gotten my tires switched out somewhere else and that’s where the monitor went.» and that «[I] am a silly girl and should let professionals tell me what’s wrong with my car and why». I was pissed.
This last time takes the cake, though. Please note that the only reason I’ve come back is that there are a couple employees that make the experience more pleasant and it’s the only dealership in the area. I had the standard oil change and was called to be notified of a SEVERE leak in my transmission fluid. I rejected the service and I decided to get a second opinion (and third) from two personal friends who are mechanics. Both found very minor drips (like a drop a day) and told me that it wasn’t worth wasting money on.
Weirdly, though, after that oil change and tire rotation I started noticing a knocking during breaking. After consulting a few people (including calling the dealership), and sites, I was told it might be a rotor issue. I had NEVER heard this sound before that appt with Grossinger. Getting ready for a cross-​country drive, I had my dad take the car to a local mechanic and I kid you not, my tires were unscrewed. The mechanic said that it seems like the bolts were hand tightened (barely) and that had I driven more than 500 miles on them, I could have been in a MAJOR accident.
I am SO glad that I moved and recommend to EVERYONE to NEVER take your car there. They are not interested in quality service unless you get all the work done there!
Seriously Ridiculous.

ugghhhhhhh Grossinger! Why do you suck so hard?
I have a lease (a LEASE — which means I am GIVING THE CAR BACK when my lease is up). Nonetheless, I routinely get calls a) asking if I’d like to trade it in (I DON’T OWN IT! HOW CAN I DO THAT??) and b) telling me my factory warranty is expiring and I need to buy an extended warranty. WTF? Do you people not keep records?
My favorite was the guy who called and told me, looks like your lease is almost up (only time someone actually got it right that I have a lease and did not buy), would you like to come in early and we can get you in a newer model for less $$, blah blah. I said, you show my lease is almost up? How many more months do you show on my lease? (for the record, I had another 17 months left on a 39 month lease). So he looks and says, uh, oh yeah, it’s up late next year. So I said, so that’s «almost up?» If I came in today you could buy out this lease and get me in a newer model? «Oh, yeah no. That’s too many months. You have to wait until your lease is almost up.» AGAIN WTF YOU CALLED ME YOU IMBECILE. I don’t understand. Was there a flood? A fire? Were all their documents and papers destroyed? I can’t think of any other explanation.

Talk about unprofessional. The salesmen I dealt with there were pushy as hell. The first guy I dealt with wouldn’t even talk to me. He said the bare minimum and didn’t seem that he wanted to be there. After three different cars and their «negotiations» on car prices — more like held hostage the entire time — I left. The salesperson was not happy at all. He cussed me out! That’s the most he talked to me anyway. Stay away.

This review is for their service shop. Ive been here twice. Once for a service recall and once for an oil change. Both times the service was great, both reps were nice. The systems are on the slow side but they have a tv in the waiting room which helps the time pass. They washed my car even though it was raining ;)

Incompetent or Unscrupulous?
I’m not sure which, but I called about a specific model I was interested in. Jeffery Mayo was my salesman. Because he is new, he was assisted by Danny Haggerty. They did a thorough job of going over the features of the car. When it came to negotiating the price, sales manager Oscar Hertado was brought in. He told me that someone was coming in the next day from Sandwich to look at the car and they felt he would buy it at the advertised price (I know this is a common ploy to get a client to commit). After some time, I agreed to pay the advertised price. I signed the offer and gave them a check for $ 5K. That’s when I met John Moskovich who is the director of sales. I told him I’d be in next week with a check and pick up the car then.
The next day around 3:00 pm I got a call from another sales manager named Rick who told me that the car had PREVIOUSLY BEEN SOLD! In an effort to understand why this happened I tried calling John Moskovich, Oscar Hertado, and Danny Haggerty. None of these individuals have returned my call. What bothers me most is that they didn’t have the balls to call me in the first place but also didn’t return my calls. Either way I would not trust the staff of Grossinger Autoplex.

I just happened onto the lot one day and wasn’t thinking of a new car, but saw my dream vehicle so took a test drive and was hooked. The guys put up a good fight and I ended up paying what I intended to spend, super nice sales guys and a pleasure to work with!
The only reason I am giving them 3 stars is this… The car had a few issues that needed to be fixed… tires were bald, apparent some minor body damage and a bent door window frame. One of the fog lamps works randomly which Grossinger could not fix for some reason.
They did fix the tire issue, but gave me cheap tires and not even run flats as were on the car initially. The issue of the door was not fixed and I ended up taking it to a body shop for the repair. I even found out the car was in a prior accident (no mechanical issues) only body. Their car fax didn’t show anything, but the prior owners paperwork was in the glove box. Maybe if someone would have looked it could have been fixed prior to putting it on the lot for resale.
I DO love my car and think I got an overall good deal. But before you buy I would suggest you have a independent dealer or mechanic take a look to ensure everything is fixed prior to purchase and what they put on is of the same quality product that was on the car at the initial manufacturers build

Our visit started off good. We were greeted by 2 sales associates who showed us the Enclave & Acadia. One of them came along for our test drive for the Enclave (I believe his name was Brad). Brad was knowledgeable, friendly and not in the least bit pushy (perhaps a rarity when it comes to the car biz). The majority of the people we came across here were just as friendly. They even offered us some delicious smelling burgers they were BBQing in honor of Memorial Day. We declined, but made the atmosphere more festive.
We liked the Enclave & may very well end up buying one, but this was our first stop so we weren’t quite ready to make up our mind right away. And then we met Brad’s sales manager, who could not have been more opposite in personality. He was extremely aggressive & actually became angry with us when we said we needed some more time to look around. I’m not sure if that’s a sales tactic, but it’s not working for him because we’d likely not want to give him the business when it does come time to buy the car.

I can honestly say that I’m so upset, I don’t even know where to begin. So, I apologize for this lengthy review.
My family & I have been Grossinger customers for quite a number of years now, purchasing a total of 4 vehicles, my most recent being in May 2013. I’d like to first point out that this negative review does not reflect on how I feel about Grossinger as a whole… the guys at City Toyota AND Toyota North are super nice & awesome at what they do.
Back in late December, my bf, Eric decided to trade in his BMW car for an SUV. I told him that he should think about going to one of the Grossinger dealerships because I’ve always had a great experience. A good friend of mine, CARLO D. works at the Hyundai location. He offered to help point us in the right direction of who to talk to once Eric decided on what kind of truck he wants. He finally decided on the GMC Acadia Denali.
Carlo advised me to have my bf talk to JONATHAN M., who works at the GMC Autoplex. He assured me that Jonathan would take total care of Eric. that he had already left Jonathan a message telling him that some friends of his were stopping over to purchase a vehicle.
First of all, my bf told me that JONATHAN M barely had anything to do with the final sale, that he was in & out of the room, and described him as «cocky»…But that’s not even my main issue! Another guy ended up selling Eric the truck. His name is SAM B. or SCHLOMO.
First issue: Grossinger offers their existing customers $ 100 for new referrals. Just to make it clear, I’m the one who referred Eric. Truck was purchased in DECEMBER! He filled out the proper documentation on the day of sale, with all my required info… and until now, I still have NOT received a penny from Grossinger! Why bother promoting something when you don’t have the intention of following through with your offer? What makes matters worse, is that I have been trying to contact Jonathan M or Schlomo since February, wanting to know what happened with my referral fee. Every single time I called, I spoke with a different person… and everytime I got transferred to either of their voicemails. I’ve left multiple messages over the past few months. Neither of them have called back once!
Second issue: As part of Eric’s total purchase, he was supposed to receive a complete set of all-​weather rubber floor mats along with the rear cargo mat. They had everything in stock except for the cargo mat. Eric has been calling AND emailing SCHLOMO repeatedly, with of course, NO RESPONSE. We have the original invoice that lists all items included in the original purchase, which is supposed to serve as their form of an I.O.U. signed off by Jonathan M/​Schlomo. Question is, what happened to the excellent customer service & prompt call-​backs/​emails? It seems to me that these guys don’t care what our issues are as customers, now that the deal is closed and commission is in their pockets.
It’s going on almost 4 months since my bf has purchased the SUV. We love the truck! But knowing now how we have been neglected & mistreated by these gentlemen at Grossinger Autoplex, has since left a bad taste in my mouth and makes me wish I never referred him in the first place.
At this point, it’s not about the $ 100 OR the cargo mat. It’s the principle! We are not asking for any more or less than what we are owed. Rest assured, this is the first AND last time I or any of my friends/​family have anything to do with Grossinger Autoplex.

I didn’t even go into this dealership I am leaving a bad review.
I was a bit sketchy because I seen the horrible reviews on line. I was really interested in a car. I decided to give them a call and already I got a smart ass salesman.
I was just asking about why their reviews are negative and the guy says «im not sure, but what car do you want and what time can you make it??»
Bro, why would I buy a car from you? he asks for my full name and telephone # but when I ask for his FULL NAME, he wants to connect me to his supervisor? wtf?
Weird. I was also was asking if a car was certified or not and he tells me «yeah we can make it certified», really? Is it like just putting on a sticker? isnt there a procedure you have to follow? I ask him to please double check and call me back and I never got a phone call back or an e-​mail.
I would steer clear of this dealership.

I have brought my 2011 Acadia to Grossinger Autoplex several times and have always had an amazing experience!!! Everyone is very professional and very friendly and always focused at getting your car taken care of quickly and with your 100% satisfaction! Chris took care of me in the service department this time and I couldn’t have asked for a better experience! Thank you!