Sheraton Lisle Hotel

Stayed a week for work. If I could leave 0 stars I would. We were here as part of a mattress company training and my bed had obviously broken springs. I have never slept worse in business travel. To add to it, the food was horrible. It was dried out, and was not refilled. Overall I would rather have had items off the dollar menu at McDonald’s and it would have been 100 0000X better. Not happy, will not ever recommend to anyone!

They will let your credit card get stolen. Bad crowd in the parking lots and very dirty in the parking lot. Gone down hill over the years.
Order room service bfast to be delivered at 10am — they brought it wayyy early and way over priced — $ 30 for eggs and undercooked hash brown.

Worse Sheraton I have ever stayed at! I checked in at 6:30pm, went right to my room, tossed my bags in an then went down to the restaurant. I ordered a hamburger and fries. It took them 1 hour to prepare a hamburger. I asked for it to be well done. It was delivered after an hour of waiting rare. I sent it back to the kitchen. Rather than preparing a burger over again, they took the bitten meat out of the bun re fried it and reassembled my ¾ eaten hamburger. The presentation almost made me throw up.
I complained to the bartender and he commenced to tell me that he didn’t really care because he was only working at the bar for one night and he blamed the hotel. He had no loyalty to the hotel or his job. He could not handling billing and was actually giving food and drink away because his lack of knowledge of the system.
I complained to the manager Fawad. He said he would talk to the chef. I wasn’t impressed.
Sheraton, there is a Hilton next door. Next time I will stay there.

My employer had an event here last weekend… so this review is based on the event side of things, not the rooms here, though they did give us quite a deal for those who wanted to book a room for the night under our group rate.
Prior to the event we worked with Caroline Cheboub, who was accommodated us entirely, all the way to the very end… even with our constant changes, and changes after our set deadlines. The days OF our event we mainly worked with Neville Campbell… I have never experienced such amazing customer service anywhere, really… when it comes to this guy, he gives 110% top notch customer service. Little did we realize that he’s just not part of the staff at this hotel, he’s the Director of Sales! You name it… he did it, he exceeded our expectations and did SO much for us… I can’t even list everything here because this review would be way too long and you would probably stop reading. Everything from coffee, to our Audio/​Visual Needs, to easels, and just everything for our event, he took care of… himself! I do have to praise the rest of the staff too from the bartenders for our event, even the front desk staff when I had questions, or trouble with AV for our event — they took care of it on the spot.
The outside of this place does NOT do the inside justice… it’s been newly renovated inside and just beautiful!!! The outdoors could use some major landscaping or something because the inside is the complete opposite… this is an excellent place for a wedding, or any event. Our event had a range of meals from hot breakfast, to appetizers, to lunch, and snacks — everything was top notch, and tasty.
I HIGHLY recommend this place for your next event!!!

My name is Corey Gresham, a platinum member of SPG hotels. I stay here very often. It really is my preferred choice of hotel when I fly into Chicago. My stays are on average 5 nights. The staff and hotel are nothing short of world class. The breakfast buffet is great. Although It would be nice to have someone make omelettes in the club lounge. The staff always make sure I have what I need and are very courteous. The lobby is amazing with very modern décor and checkins are very quick and sweet. This hotel is not indicative of the type of photo someone posted here with the nasty diaper or panty hanging on the door. I have never seen such a thing in as many times I’ve stayed here, or had any interaction with staff that would suggest it. I am petitioning to have this photo moved or removed
My only gripe that keeps me from giving the hotel 5 stars is the furniture in some of the suites or large king bedrooms. The sofas and chairs in the suites are very outdated. Much different that what you would find downstairs in the lobby.

DO NOT HAVE A WEDDING HERE!!!
My wonderful son and bride booked a wedding here and it was nothing but a disaster. The bride and groom didn’t even have a room at the end of the evening.
The venue is lovely but the food and service was terrible. The line for a drink at the cocktail hour was 20+ people. Some guest went to the hotel bar and paid for a drink. We paid for 3 different appetizers to be passed but only 2 were served.
The dinner meal was very disappointing. We had a tasting before the wedding which was delicious but the food served at the wedding was nothing at all like the tasting. Luke warm soup not rich and creamy like the tasting, small salad and dry chicken. The beef part of the meal was good. The wedding cake was delicious.
Some of the guest didn’t get soup or salad and when they asked the server, they were treated rudely.
Not enough servers for a party of 250… only 4 servers. ONE bartender for all guests. He did not know how to make a simple sea breeze cocktail… hint, it’s not made with rum and oj.
I could go on but I won’t.
The rooms were clean and newly remodeled as was the lobby.
I would give 0 stars if possible.

Hmmm
Very nice
Possibly mgmt changes since previous reviews.
Pretty, clean, nice amenities, service very good.
Pretty although isolated location.

I made one reservation for one room at this hotel, to stay in the area for a wedding. I checked into that room, checked out after my stay. Somehow the hotel charged me for two rooms. After half a dozen calls to the hotel, being asked to do my own research into what happened and fully complying, I was still told I checked in at two different times of day and slept in two different rooms in the same hotel. The hotel refused to fix the problem or even listen to why what they said I did makes no sense.
If you’re staying in this area I’d recommend any of these close-​by alternatives.
Hyatt Lisle:
Chicago Marriott Naperville:
They’re both close-​by and in this price range, and in my experience they only bill you for your own room.

i give this place 2 stars but if i was asked 1 month ago i would have given 4. my first stay here i was blown away last month by the Toiletries they provided like a lufa and cotton balls and q tips and even a show mint buffer and just great service. now i come and the indian supervisor man was rude and just not approachable. he was snippy and gave no effort or interest to the guests. he looked stressed. they did not have the Toiletries that were nicely provided in my previous stay and i didnt even have a damn bath mat. he told he contradicting things when it came to my bookings and I am so upset because I was raving to my coworkers that this hotel is amazing and it beats the hilton across the street. now i learned this place has no consistency. the wi fi is slow and i have mediocre cell coverage. elevators arent working. it is clean and spacious.

Booked a room block here for an anniversary party and the service was sub standard. I worked with Griselda and it took her almost a week to get me the contract which held up our invitations going out.
When it was time for the party, we had a couple that needed transportation to the party because the husband was nearly blind. I called the hotel to see what kind of options they had and they never got back to me.
Even though they had the best rate, I will not book another room block here and will definitely not recommend anyone to stay at this hotel.

If your in room 731 don’t expect to get any sleep in the morning as the ‘Club’ lounge is right above you and all you get to listen to chairs and tables being dragged across the floor. Breakfast was a joke, they had one person working the entire room, we ended up seating ourselves. After not being able to sleep in all I wanted was coffee, we were told it would be ready in 5. We never got any, went up to the room and made it ourselves.

My wife and I stayed her for are 2^nd wedding anniversery. Let me say we were not satisfied at all with this place. You overpay for what you get. The room was very nice we had the king suit on the club level. We had went to the «bar/​resteraunt» and its the farthest thing from it. There was one bartender and you had to order your food at the bar and pick it up there. Not a resteraunt thats what they do at mcdonalds. Well after all was said and done we decided just to get room service. Ha bad idea we ordered a good 75 $ in food but they messed up my order 3! YES 3 TIMES. Also didnt apreciate the nasty looks we got from the front desk staff. My money is just as green as anyone elses. Definitely will not return and definitely will make sure anyone I one I know doesnt spend their hard earned money here.

Had a bad experience with the rude staff (Janet) from the Hilton across the street. So we decided to stay here. The lady was so nice she threw in complimentary breakfast because Hilton gave us a hard time. Very beautiful hotel, great pool space, and friendly staff.

Booked through Priceline for 2 nights at a really good rate.
The hotel lobby had a nice entrance, looks like it was recently renovated and there is a swanky looking bar.
Check in was fairly fast and my room was clean and comfortable. The room had a nice contemporary look and the bed was comfortable. Plenty of room to work and relax.
I had room service both nights to rack up some Starwood points. The service was friendly, the food arrived very fast about 20 – 25 minutes each night. The food was actually really good I would recommend if you stay and have to work in the room.
The wifi worked well, no issues with signal and the hotel was very quite.
If you are working in the Naperville area I would give this a recommendation on the condition you can find a good internet or negotiated rate.

We had a good stay at the Sheraton Lisle. Compared to the Sheraton that we stayed at in Osaka, Tokyo, our room at the Sheraton Lisle was nice, clean, and remodeled. Enjoyed the soft towels and the comfy bed. Free wifi in the room.
We had good service during our stay. We asked for extra toothbrushes since my husband forgot his at home. We also asked for additional water bottles since we used the «Green Choice» and didn’t ask housekeeping to clean up our room, and our room came with complimentary bottles due to being a SPG Preferred Guest.
The only bad part was that the walls were thin, so we heard our neighbors talk loudly in the early morning. That was our wake up call.
Free parking which is a plus.

We were staying for a week with our 6 month old. The first suite they gave us had the ideal set up with the bathroom separate from the bedroom so our little one could sleep peacefully. However, the overwhelming smell of cleaning chemicals made us have to switch rooms. Our next room was fine but noisy due to the construction on the 8^th floor (we were on the 3^rd and could still hear drilling during the day and nap times). Also there seems to be a beetle bug problem. Over the course of 3 days I found 3. And they don’t seem to understand how to work the «green» program. Just b/​c I opt to not have cleaning ladies in our room each day to be «green» doesn’t mean I don’t need toliet paper, clean towels and garbage emptied on a daily basis. I felt our room was old, dingy and the curtains were not black out b/​c they don’t go to the ground — not ideal for a baby that has trouble sleeping or for day time naps. They need to update this hotel in a bad way. Overall the staff is nice and helpful but I was not impressed with the hotel.

Staff was great, very accommodating. Hotel was under renovation, but completed areas were lovely.

Traveling with our first baby to attend grandma’s 105^th birthday. We chose Sheraton lisle, for the close proximity to our families.
Although I did not have high expectation coming into the hotel, but after stepped into our suite, I was immediately put off by the old and dreary over all décor with exposed drainage pipe under the tiny sink in kitchenette area, and the popcorn ceiling.
I’m surprise that this Sheraton is ranked as a SPG category 3 property, because the amendities and room comfort are certainly lacking comparing to other Sheratons I’ve stayed at. Upon checking out, I was informed that the hotel is currently under renovation, and they’re working on one floor at a time from the top floor down. And the 7^th floor would have been completed by mid November 2014. I really hope the next time I visit the hotel, the rooms would have been completely transformed into a modern and tranquil space.

I was attending a conference at the hotel therefore I couldn’t choose where to stay and I was extremely nervous given the negative reviews up to this point. I was prepared to bolt at the last minute and take a room elsewhere and hike to the conference each day.
Luckily, none of my fears were realized. I had an outstanding stay with only some minor issues. The hotel itself was quite nice and clean. The rooms were made up every day with fresh towels and soaps. It seems that some work has been done since it was taken over from Wyndham (for examples, the bathroom in the room seemed recently renovated) though other areas are showing wear (for example, the carpet in the room itself was dirty in places).
The staff was all around very nice, the buffet breakfast was good (although not so much the coffee), the wifi was very fast, and overall it was comfortable and quiet. All at a pretty reasonable price.
I deduct a star for its location. This is not somewhere you would stay if you intend to visit Chicago or go places by foot. First of all, you basically have to take a taxi from the airport, which is going to cost you. Second, the nearest train station is driving distance so you’ll either have to take a taxi or rely on the shuttle (which I’ll get to in a minute). Third, unless you intend to eat at the lounge or at Mullen’s bar next door every night, you’re going to have to take a taxi or the shuttle to other dining options.
As for the shuttle, that was my main disappointment of the hotel. I had heard that there was a free shuttle but in practice it wasn’t very convenient. I attempted to use it four times and was successful only once. Once was on a weekend and I didn’t realize that the shuttle doesn’t run on weekends. Another time it was full and I would’ve had to wait a half hour. A third time it was going somewhere other than where I wanted to go. Another time I scheduled it but the front desk didn’t realize the driver was going to be off his shift so I had to wait for them to find someone else. The point being: the shuttle is hit or miss so prepare yourself to maybe have to take a taxi.
Again, I was very happy with my stay and I did not have any of the negative experiences previous reviewers had.

I stayed at the Sheraton this weekend for a wedding I was standing up in and it was fine, but nothing special. The rooms were clean but could definitely use some updating. There did not seem to be many people staying at the hotel outside of the folks there for the wedding so service was good. It’s a fine place to stay if you are in the area.