Colbeh Caters

BEWARE OF COLBEH CATERERS AND CARLYLE venues:
For months you plan a party with the hopes that it will be a fabulous and fun night for all. Certain people went above and beyond to make sure we had everything we needed and wanted for our daughter’s Bat Mitzvah. Bobby Farokzad and Eli Aronshvilli from Studio Flash, Amir Shah, you guys are THE BEST and we thank you tremendously!
We wanted to throw a club style party, different from the usual temple parties. After speaking with many to find a cool venue, we were introduced to Carlyle at the Palace by Colbeh caterers. We had never worked with Steve Carl of Carlyle and Colbeh only once so we were nervous as to what they would deliver. We sat in countless meetings going over menus and décor, and stressed the importance of the food, the variety and abundance of it, along with the other million details that go along with these parties. We NEVER negotiated the price, just asked that everything would be top of the line. At $ 200 a person, this is NOT what we received!!!
The night of the party, the event coordinator, Brittany, who sat in every single meeting, never showed up. Steve himself left after a couple of hours to take his «girlfriend» out… are you kidding me? The cake was not there for candlelighting, arriving instead at 10:30…an hour after we had already finished. I have no pictures with this cake. You cannot redo that. The dinner was not the menu we had agreed on and was cleaned up and closed at 10:30, when we had agreed that it would be open and replenished until 12:30! Why would they do that?
There was no dessert room. Just passed around desserts. The cakes and pies and cookies that we had paid for were not present. Every single guest was supposed to have bagged hot pretzels and chocolate chip cookies at their departure. Oops, they forgot to load the catering truck with the machines. The list goes on and on… and all of these things were brought to our attention by our close family and friends after the fact.
The next day when we approached both sides with a very nice letter thanking them and wanting to address these issues, we were dismissed. Since then, we have tried numerous times to reach out and were met with denials and them blaming each other for whatever went wrong. Not even one apology. No responsibility. They knew how to take top dollar for the party but didn’t want to even speak with us afterward. This is not how you build your brand or your reputation. What both of you Carlyle and Colbeh just did was embarrass yourself in front of 350 of my guests. Do you really think any of them will come back and reserve a party with either of you? SHAME ON YOU BOTH!!! We will NEVER work with you again. I hope this post makes others think a second time before wanting to work with these two companies. JUST DON’T DO IT!!!