Chili’s Grill & Bar

Horrible service. Waitress never checked on us. Cold food. Had to ask a manger for a refill and they were not happy to do it. I don’t recommend this.

My boyfriend, one of my best girlfriends, and I ate here Wednesday night before closing. The waitress working did not introduce herself. She only treated me and my friend decently. She gave my boyfriend a guilt trip for only paying for his and my meal, and not my friend’s. She also criticized the food my boyfriend ordered, even going so far as to ask, «You’re ordering TWO starches?» When he wanted dessert, she asked, «You ate all that and STILL want dessert?» She was so rude that, before our food even came out, he was ready to leave and I was this close to asking to speak to the manager. When our food came out, the mixed greens in my salad did not look fresh. The next morning, I was sick to my stomach from the food. I wish I would have asked for her name. Needless to say, we will NOT be going back; we will be going to the Benton Chili’s or NLR Chili’s instead.

Got hungry and this was close. Came in right at noon. Waited for what seemed like too long at the front, so out of curiosity I started my timer. 4 minutes before someone came to me and asked how many, and would I like to sit in the full bar. Every seat was full, and just the bartender working like mad dashing to tables and making drinks. I saw this thanks to the 4 minutes before I was helped. So I counted, main restaurant only had 50% capacity, opted for a table. 8:24 from the time I was seated till the server came for my drink order. Easy enough menu, so picked a lunch combo and beer. She asked if I wanted a water as well, I should have said yes, since it’s been another 8:37 till that came after I flagged down the hostess and asked if it was coming. Since I’ve been seated there’s three Un bussed 4 tops I’m next to. Soup came 11 minutes after order. mmm, nice and warm. No chance burning yourself in this tepid bucket. 17:04 and my half sammich and fries arrived. Turkey sammich is OK. Fries were a little extra salty tho. The only person that looked like she gave a shit was the hostess with the headset. She was pleasant, attentive, and hustled. After delivery of lunch, never saw my waitress again. First time I’ve left a 10% tip in years.

The food is reliable. The service is good. The place is almost always packed. We always have fun when we go here.

Giving the place 2 tries to get it right and they failed both times. Without fail, the service is some of the worst that I have expirienced in Little Rock. The servers always seem lost and scatterbrained, even when its not busy. Drinks went unfilled and find the server was next to impossible. The food always comes out over salted and missing something (like avocado, etc). The flavor is obviously salty and other than that, just plain.