At The Beach Tanning Superstore

Buyer beware. Horrible customer service. I had to pay for two months, in which I did, and then I cancelled on May 1^st. I was still charged on June 1^st because the manager put the details into the computer wrong. They told me they don’t handle any billing issues in house and it has to go through their billing department, which permanently shut down the week prior. Next, they said I have to email the regional manager to get a refund. I emailed him three times, the store associate emailed him, and then the manager emailed him twice. They have no contact phone numbers for each other or for customers. I then went to their website and it STILL says contact the shut down billing office. The email they have listed gives you an auto response that they’ll get back to you in 72 hours. All in all, it’s been one week and I still have not heard from any one regarding this issue.

As someone who has never tanned before, Clay, the manager, was very helpful and not pushy about membership as I had been so reluctant about due to the bad reviews regarding that. I paid for a guest price on a tan, just to see if I would like it. Clay explained every detail and helped me feel comfortable. As far as whatever issues the other reviewers have had, only time will tell, and I will be sure to update if I experience the same. But for now, I recommend this place, IF you enjoy clean beds/​rooms and a nice membership deal if you are a consistent tanner.

My experience at At The Beach has been a good and positive one. Kylee and Taylor have provided excellent customer service! I really like the friendly atmosphere overall. The beds are super nice and I feel like I am getting a nice tan. The only 2 things I can think of to add to the rooms are a mirror and a pillow for your head.

if there was a 0 I would use that. These people don’t have any customer service tools. I cancelled a month to month membership and was still billed for it I cancelled my debit care to stop the billing and there response was to report it to the credit agencies. I wouldn’t piss on this place if it was on fire Honorable experience and if you have a premium membership you can never get a bed or the bulbs are burned out.

Rude! I’ve never been treated so bad by a manager! I would give negative stars if possible! My rating has dropped from a 3 star to a negative –5 star in the last 6 months.
We got there at about 7:30pm 11÷12÷14. Both of us have had a membership for 6 months. I froze mine 2 months ago. When we went in tonight the manager told me that corporate wouldn’t allow me to unfreeze the account. I would have to call back during business hours. He would NOT allow me pay for a 360 bed single session & spray tan single session at guest price. I had cash and card … that’s 80 $ plus tax in business. I was willing to pay even though I could of paid the membership at a lower price if he had the ability to unfreeze my account.
I said that was pretty ridiculous and he said ‘Well at this point I have to say good day to you … here’s the paper to call corporate’.
Extremely rude. Zero customer service. A uncaring attitude. But most importantly refusal to even try to help in the situation. My partner also has a membership… the manager didn’t even ask his name or info. Basically ignoring him or asking if he needed to tan.
We went to Southwest Sun Tan on Lowell and Bowles … but they have closed or moved :(
We chose At the Beach for their convenience in hours and locations … I travel for work and my partner gets out of work at 8pm.
If you go … don’t go to this location. Your lucky to find a fully clean bed at any location it seems. 333 Hampden has the best customer service and friendliest staff.
I’ve been to this location often and almost always dealt with this employee. Never a problem with him before… my previous review I mentioned bad customer service with other people and dirty beds! There was a new staff member there this time. I don’t know if we where interrupting something … or if this guy has something against us?
We are business owners here in Englewood and if any of our employees had treated a customer this way they would no longer be working for us.
We Googled tan places after finding Southwest was gone for good …
Helllllllo Darque Tan =) !!!
Buh Bye At the Beach

I think that this store is good based on the service, i know most everybody by name, but the radios aren’t working

I went in today to get a membership, with a friends recommendation. Quick and simple, and went in to tan. There was so confusion when adding my memebership. The manager, Clayton, I beleive, stepped in to rectify the situation. It required a phone call to corporate.
Mistakes happen. But it’s how you handle them that shows your true customer skills. He was on top of it. Even called me later in the day to let me know that he personally took care of it, and that everything was how it should be!
Thank you!

Horrific customer service. The blonde at the front that talks like a surfer makes me want to vomit. They tell you one thing and the next day they are singing a different tune. When I called their corporate office I was treated the same way. They really couldn’t care less if you ever come back.
The stand up tanning bed is so filthy that I can’t believe you could get any color from it. There is dust and cobwebs in the vents. Gross.
The beds themselves are always a pain to
turn on.
In short, run away.

I’ll be the first one to tell you, that I’m not much of a fake and baker. If I’m going to damage my skin, I’ll do it for free.
However, wanting a super glow for my sisters outdoor wedding, I called various tanning stores to get the job done. At the Beach proved to have the lowest prices… and now I know, for good reason.
I chose the versa tan, which is the newer and «better» version of the mystic, which i used to do back in the day. Prices were advertised as $ 34 online and $ 39.99 for a month of unlimited spray tans… which peaked my interest. However, upon entering this location, in order to get those prices, I had to have a membership… which i absolutely don’t want, so I explained that a one time prices of $ 34 was fine for my tan. The man behind the counter, explained I needed a lotion which was the size of a free sample to get in a magazine…$ 5. WTF.
Although my tan has a glow, and isn’t orange, i was a little unimpressed with the service, length of the tan and pricing… and will not be returning!

This company is one big scam. They trick you into extending your membership. And then get you to sign up for automatic withdrawal from your bank account. BUT when your membership ends the withdrawal does not. You have to remember to go into a store to cancel your withdrawal 10 days before your membership ends. SNEAKY B@ST@RDS!
Do not go!

Customer service at this store is lacking. On a few occasions I have walked in when multiple employees are working and have to wait because only one will check people in while the others just sit there and stare.
I walked in tonight to three employees trying to convince this lady to purchase a membership package. After standing there for a few minutes, one of them finally said «I’ll be with you in a few minutes.» The other two ignored me and didn’t offer to check me in. I continued to stand there and finally left after a few more minutes.
I left thinking: really? It takes 3 employees to sell a membership and disregard a member of a few years, especially when two of them are doing nothing?
A great example to that lady of what to expect if she gets tied into a contract.
I use this location only because it is convenient. If it was for customer service, employee competence or friendliness, I would have long been gone.

I like the location and it’s clean and I like the beds a lot. If it wasn’t bc it was close to my house I would never come here due to the fact that this girl who works here is so pushy. She tries to get me to join and sign a contract when I repeatedly tell her the same answer the last 8 visits NO. She is so caught up in up selling she’s pressurig this customer to buy this and that. Me and 2 other clients have been sitting on this bench since 6 pm (it is now 6:20) and we have yet to get into the empty beds. I have credits here and there is no such thing as a quick tan, in and out like the other places. I always get haggled for at least 5 – 10 (if I’m Lucky) minutes more each session to join membership. This is so aggravating. We have jobs to get to homes to go home to instead of being annoyed ad unconvenienced each time! It’s now 6:25 and I’m walking out the door.